Effrey’s Custom Cleaners

We are a museum archive that conserves Hollywood costumes for celebrities, ultra high net worth individuals and even governments, and many are valued at tens of thousands per hanger and some at hundreds of thousands or more. When we receive something that is damaged, we have two choices: hire a museum textile conservator at $ 200/​hr. (who will spend a few hours just writing a treatment report), or go to Effrey’s. For 20 years we have challenged Harvey, Kim & Jennifer with the most delicate fabrics, robust stains and difficult repair work possible, and THEY HAVE SERVED US WELL 100% OF THE TIME. Smart people know that no one can completely reverse the ravages of deterioration, rabid moths or a rogue jelly donut, but this is as good as it gets. They also know spending $ 50 or $ 100 or even $ 500 to reclaim an asset that is worth far more is not wasteful, but prudent. As for their «attitude», these are professionals who take their work very seriously and concentrate on giving you (at the counter) an honest appraisal of a difficult situation. If you need more friends, go to Facebook. If you need the best that exists in artisan dry cleaning, go to Effrey’s.

Great place. I have a cashmere vest with a stain that I wanted to clean. It is a gift to me but it is $ 2,200.00 and I wanted the best in the city to help me with it. I read reviews of many places, before I decided on this place.
The two biggest complaints for Effrey’s, in the Unilocal reviews, were a non-​friendly staff and a bad job on cashmere.
As I read these reviews in depth, I noticed that they were written by people who were more about complaining than actually about the reality of the place.
So … I went in.
Thank GOD !!
Great staff. Great work.
… and they gave me an accurate price quote.
Thank you.

I had the misfortune of accidentally staining a really expensive brand new Italian-​Cashmere sport jacket with permanent ink. I phoned a few friends, who take their wardrobes very seriously for advice and contacted 3 highly recommended Cleaners. Two said «sorry, but it’s a lost cause»…the 3^rd was Jennifer @ Effreys. She examined the damage and said, although it was a very difficult stain to remove, if anyone could remove it, they could! …but no promises.
With an estimate of $ 50, I thought I had to give it a try. Fifty dollars versus @ once worn Five-​Thousand Dollar Cashmere Jacket… I really had no choice and dropped it off. A week later, Jennifer called and said «your Jacket is ready… & I think you’ll be happy.» I said «REALLY???, SERIOUSLY???»…so I headed over to West Hollywood from where I live in Malibu, pretty excited to retrieve my once-​beautiful coat. I must admit however, I was doubtful they’d gotten the stain out, and if they had, it’s probably noticeable.
I walked in, Jennifer smiled and said «Hi…let me go get your Jacket»
She returned, handed it to me and I couldn’t get the plastic wrapping off fast enough!!! I must of looked like I was blind. I put the stained area so close to my eyes that they almost touched it.
GONE !!! 100% !!! …Actually, it looked like a different garment… like they’d somehow found another one and replaced it.
Effreys is without a doubt, one of, if not the best dry-​cleaners in town!!!
A truly amazing experience… Bravo Jennifer …& your crew!

The ladies do have an attitude and I am always polite… so there is no excuse! Two examples of why I avoid Effrey’s at all costs:
I showed the ladies a Prada sweater with a snag at the right shoulder. I was told that the reweaving would cost $ 125 and will likely not be effective. I took the sweater to another establishment. $ 35 later the sweater is perfect!
I called on the Tuesday after Labor Day in the early AM to see if I could bring in a men’s suit, to be ready on Sat afternoon. I was told that due to the holiday they were too busy to take my order! Four days is not enough? I took the suit to Magnolia’s on Santa Monica and all was well. These ladies always approach queries with a negative response in mind. How about a bit of graciousness with a dollop of customer service thrown in?

Okay, as a loyal customer I have to defend a good family business for a minute:
***I bring my bosses designer dresses etc. to be cleaned here because properly cleaning high quality expensive garments requires high quality expensive care and everything I drop off comes back clean. *** She’s not rolling around in the mud guys, some stains just don’t come out, no matter who cleans it.
Some people say the ladies there have an attitude, but I’m always polite to them and they are always polite to me so examine your own behavior first.
Smacktards: giving a business 1 Star because it was expensive and you admittedly didn’t check the prices makes you the jerk, not them.
They have a $$$$ rating, if you’re a Unilocal user: READ.
If you want inexpensive dry cleaning, pop down to Sunset Cleaners just east on Melrose before Crescent Heights, I love them, but if you need expensive clothing treated with care, Effrey’s is exactly where you should go.

Destroyed Cashmere Blanket — I took my cashmere blanket here that was brand new but had red wine spilled on it, and it was 200 to clean it and now it’s been ruined. It got all balled up with tiny balls like a worn sweater and rubbed raw in places. There’s nothing you can do to fix it, it was very expensive and from Milan so not replaceable. I would not take your things here — they are expensive and do a bad job.

The Rolls Royce of cleaners. Ask the A-​list celebs, or their assistants, who frequent the business. Not really for your Dockers, Effrey’s is the place to go when your special dress or suit needs to be handled with ultimate attention. Candy red lipstick on your Christian Lacroix? A fine Bordeaux on your Bob Mackie? Effrey’s caters to a demanding Hollywood crowd, providing the best professional care for your most delicate items. Way out of my way, but when the Hugo Boss suit has to be done right, I’ll take it to Effrey’s.
Kristopher Dukes shout out…

I couldn’t agree with Becky more. The SAME thing happened to me. $ 65 to dry clean ONE dress?!? #cmon I wish I knew that BEFORE I left the dress there to be dry cleaned. NOW I understand the phrase «taken to the cleaners» #SMH

I have to say, they may be good cleaners, but I have never once gone in there & not had them be rude to me. They ALWAYS have an attitude like they are doing you a favor by taking your clothes. I only go there to bring my boss’s stuff in. I would NEVER take my own stuff there. Too rude & there are other good cleaners in town who are actually nice to you & appreciative of your business. Test this theory if you don’t believe me. Just call & ask for their hours. You’ll see how snotty the attitude is just to answer a simple question. They only get 1 star because their work is good. But, that’s not enough in my mind.

I can not believe this! I have taken my clothes to Fazio’s in Beverly Hills and in Marina Del Rey. I was schocked when I received my bill, I took in one cashmere throw small, one rayon/​wool throw small and one pair of pants that needed to be restrung. Guess how much? $ 300.00 for 3 items. I feel that this is not correct and feel that they made up the price based on the items brands. Will never ever go there again! I could not get over it all day.

Not the friendliest place in town. Very rude owner. Horrible horrible horrible service.

OMG
I felt like the biggest idiot ever when I picked up my clothes from this place. I didn’t ask for the prices before I dropped of my gianormous pile of clothes which was stupid of me but not nearly as stupid as the bill they slapped on me. I spent over $ 300 on a pile of clothes that would normally cost around $ 60 somewhere else. Each article cost about $ 25 to clean. Are you f’ing kidding me!!! I’ve told all my friends to never go there and I just found out the other day that a friend of a friend went there and had the same shocking experience… oh and the chick that worked there was snotty. Get over yourself you touch dirty clothes all day.