Fast Track Rent A Car

Not great but also not terrible.

TERRIBLE car rental company again! I rent cars all the time, this is the worst company !!! from customer service to actual car, they really got issues ! first, the front was not nice at all, waited forever. and the car was dirty. another thing is that I made a little scratch on the bumper then they charged me 600 $to fix that ‚… I got same situation happened at other company they don’t even care about it !! that’s just made me so mad! oh another thing is they don’t answer the phone most of the time!!!

TERRIBLE car rental company! They close at 10pm on busy days, which can leave you stranded without a car if your flight is delayed or you come in late. They don’t care about their customers at all and will find any excuse to add on extra fees and charges, which can make their rentals much more expensive than the chain rental car companies.
DO NOT do business with Fast Track Rent A Car (aka NU Car Rentals) — even if your life depends on it!

If you have ever rented from Fast Track Rent a Car, a.k.a. Nu Car Rentals, MAKE SURE YOU CHECK YOUR CREDIT CARD STATEMENTS CAREFULLY.
I was charged TWICE for my car rental. Once from NU Car Rental, and again from Fast Track Rent a Car. They double charged me for the same single rental. I have tried calling them with no response and have now e-​mailed their support requesting a refund for one of the charges.
If they don’t respond, I will be filing a dispute with my credit card company and filing a complaint against them via the BBB.
I will never use NU Car Rental /​Fast Track Rent a Car again due to the shadiness of the operation. That, and the «lock» feature on the keychain of the car I rented didn’t work so I had to lock it manually every single time (and didn’t notice until a friend pointed this out — my stuff/​the car could’ve been stolen in the meantime, thankfully it wasn’t).
Shoddy cars + shady business practices = me as an unhappy, screwed-​over customer who will never return.

I’ll give 0 star if i could. Horrible service and policy. Dont rent here to save ur time and headache. Avoid avoid avoid!

they close at 8pm on a saturday at lax!!! informed them my flight gets in at 7:30, weekend f’ed thanks a-​holes do not use this company or nu car

The rental process itself was not that big of an issue but what WAS an issue was that I was never told in ANY part of the reservation process (I spoke with someone direct on the phone to reserve, referral from the Westin Hotel, never went to their website) that there would be a $ 20 fee if I used a debit card to pay which I did.
It wasn’t until after I was through with the rental and in the shuttle back to the airport (in a hurry of course to catch a plane) that they had charged me that fee. When I returned home is when I called and emailed the company asking for a refund of that fee since I was never told about it. And even back and forth with the branch manager and their corporate office, all they did was continue to say that their fees were clearly listed on their website. (I never visited their website, how was I supposed to know!)
The gal at the front desk when I rented the car went over every single fee, charge, tax and I even got the damage waiver, still no mention of the $ 20 debit card fee which was obvious that I used and she processed.
They claim to stick to their guns that I should have been fully aware since it’s posted on their site and the contract that I signed (yes, ok maybe I missed it, but when EVERYTHING ELSE was spelled out and went over EXCEPT THAT). I received no refund and no real empathy for my annoyance or time spent. All over twenty bucks.
Oh well, now I guess they’ll get negative reviews online rather than glowing… not a good «reputation management» decision I would say!

DO NOT rent from this company.
the car they gave me had worn out tires, one of the tire blew right in the middle of highway. Put me in danger and they were no where to pick the phone to get any help. Spent hours fixing to spare tire. A week later they told me that they think the tire was damaged by me and used my card to buy a brand new tire for their cheap and worn out cars and they would not take any responsibility. When I called to talk to the manager he hung up the phone on me to avoid any responsibility. DO NOT PUT YOUR LIFE AT RISK. DO NOT RENT FROM THIS COMPANY.

HOLY CRAP STAY AWAY! I come to LA for business and rent cars frequently. I recently rented from this company because the price was CHEAP! Well it is cheap because they SCAM. Let me explain; In LA they do not have the option to pay for a toll, it is all done through the license plate. In my past experience with other companies, they would bill me the amount of a toll no problems. This company does not have their plates registered so the toll roads have to get with DMV to provide information as to who the owner is, then by the time the car rental company gets the bill it is severely late. In addition to all of the fines for not paying the minor tolls, this company charges a $ 75 fee for each toll. So imagine if you were in town for one week and went through 10 tolls, each toll would be approx $ 5 plus the late fee of $ 65 plus $ 75 «admin fee» from the car rental company so approx $ 145 per toll!!! Go through ten tolls and youre at approx $ 1,450! Believe me, I have over $ 2,50o in charges from these crooks. Thank God American Express is a good credit card company and has removed the charges! I would stay very far from this company!

Worst rental car experience of my life. Slow slow slow. Clearly just a high pressure scam to make money on car insurance. To be avoided.

I rent a car here, they gave a excellent services :) I recommender this place to everyone.

I rented a car from Fast Track Rent-​A-​Car on a short trip to see my daughter based in Port Hueneme. I was extremely impressed with the professionalism and customer service of these young men!
I am a Flight Attendant and I will definitely recommend this company to family and friends!
Cant wait to come back to LA. Wonderful experience:)

Do NOT rent from this place!!!
Horrible customer service and processing lines. Knowing how bad their reviews are on Unilocal,I gave myself an extra two hours to drop-​off at the back of the Sheraton Hotel to get to the airport via their shuttle bus. Short story… It took the full two hours for them to process a total of THREE customers (in front of me) plus my paperwork. I didn’t even have time to wait for the shuttle bus and instead, took a cab to the airport to make it on time for my boarding call.
To make matters worse, I found a $ 429 charge on my account for a ticket I wasn’t aware of. They never contacted me nor notified me of any pending charges.
It is, by far, the worst rental company. As much as I wanted not to believe the reviews and ratings for NU Car Rental (aka Fast Track Car Rental), their complete disregard for the customer is very apparent from the moment they add hidden fees (eg. debit card «administrative» fee) to the long processing times to drop-​off their car.