Sur La Table

In my experience, this location has nice merchandise but the clerks seem unhappy and act like they don’t want to be there. I have gone in there several times and have seen something I wanted to buy, but the clerks were not helpful.
Most recently, I wanted plastic ware for summer dining. (summer nights on the patio, friends, a round of sangrias, two rounds, three rounds — hey, plastic glasses all the way.) I asked the clerk for a colorful plastic pitcher and glasses for summer sangria. She showed me several glass pitchers. I told her my thoughts and she said «whatever is there, is there». Hmmm, maybe I’ll tell my summer party ideas to the people at Willie Sonoma. They at least smile back at me.

My review is for the Customer Service for the store at the Village. My boyfriend and I booked a cooking class for this past Sunday. We ended up getting tickets to an event that is once a year for the same day. We contacted the corporate office to try to reschedule or get a refund and received no response. We then contacted the store directly and thankfully they were able to reschedule us to Monday. It was a class we were interested in but we took it. Monday came and my boyfriend had an emergency and was stuck at work and wasn’t going to make on time. So I called the store and spoke to Tim. I explained to Tim the situation and he said at first there was nothing he could do, no refund and no rescheduling. He stated its the policy and I should have seen it when I registered. Which may be true because I usually never read the fine print. I guess there’s a 48 hour cancellation policy. Told him I understood. After a bit he said he would see about helping me out. That he would refund my money but in his words «Don’t take this the wrong way but you won’t be able to take another class with us». I was pretty upset and bothered to have been told that but I didn’t say anything. I said it was fine since they had already accommodated us by rescheduling the first time. He said it would take a few days to refund. Nothing was said about a gift card. Today we get an email with gift card information asking us to reschedule a class with them whenever we would like. That just set me off. I called Tim and asked why I would get an email with gift card information asking us to come back for a class when he told me yesterday that I wouldn’t be able to take a class there. This is when I lost it. According to Tim, who’s the manager, he didn’t say that. The gift card was the best he could do after he said we would get a refund and that he meant we wouldn’t be able to «reschedule» if we were to take a class. I was appalled because I know what the conversation was. The result was that Tim would give us a refund if we called back with our credit card information. We decided to just keep the gift card because it was too much of a hassle. Then after reading the other reviews regarding the classes we probably won’t be taking one there. Thinking of using the money and just buying cookware and practice at home.
The reason I gave two stars is because regardless they were still able to accommodate us when we had to reschedule last minute.

I visited this location on 12÷12÷15 and purchased a vegetable peeler. It wasn’t until I got home (I was visiting and don’t live local) and looked at my receipt that I realized they overcharged me. I emailed the corporate office (?) on their website and they never even acknowledged my email! Wow. That is unacceptable! :(

We went to the Village early Christmas Eve to finally check out the Village. We went into Sur La Table to browse since this was our first time visiting Sur La Table. The first 30 minutes we were there around 12:00 pm, there was a blond female employee in her 50s walking around who just happened to be at EVERY aisle following us. She did not do this with any other customers and I do believe she thought we were potential shoplifters because of our casual clothing, especially since my hubby was wearing an NFL jersey (PS– it’s a $ 300 authentic jersey, plus both of us were wearing $ 200 Nikes — do you think we need to steal?). It was blatantly obvious to me, and it was not until we left the store that I asked my hubby if he felt the same way, and he said yes. We did wind up purchasing from Sur La Table even though this experience made us feel like criminals, and thankfully the kindness of the other employees made up for this employee’s behavior, which was so irritating that it almost ruined our Christmas eve. After this experience, we are not sure if we want to return if we will be treated like this even though they have kitchen items and cooking classes that interest us.

I hate to give Sur La Table a bad review, but my wife and I just had a bad experience over the weekend.
We went in hoping to score some good deals during the holidays. Sure enough, we saw some nice little Christmas trinkets that we wanted and they were on a stand with a 40% sign. We were stoked!
Well, we went to check out, and the item from that display came up full price. We told them that it should have the discount. They went and checked & said that the discount was only for the plates on that table. There was no fine print or anything on the table. Just that all holiday decorations were 40% off. We went back & forth saying that wasn’t specified & we got the item from a jar right next to the sign. Finally the manager said he would honor the discount.
Well, we got home that day & saw… they charged us full price for that item. After all of that & saying they would honor the price, the cashier didn’t ring it up correctly.
I’ve never had an issue with other Sur La Table locations in the past. This is the first time I’ve had anything but exceptional customer service. I hope the people helping us were just seasonal and just didn’t know how to override prices. Either way, my wife and I are in no rush to return to this location. We’ll just stick to going to the one at the Americana whenever we’re in Glendale.

I took an appetizers class here with a girlfriend and made some yummy treats! Aside from us, there was only 1 other attendee, so just a total of 3 of us in the class. Got lots of individual attention from the chef and there was plenty of room to move around. I can imagine that it probably gets quite crowded with a full class.
The environment was extremely clean. I also appreciated the small touches when I walked in, like a communal platter of freshly-​baked pumpkin bread ready to snack on, plus my name-​card already on my station, neatly organized with the recipe printout, along with an individually-​wrapped cookie for me to take home.
We made:
— Crispy Roasted Spiced Chickpeas
— Baked Brie En Croute with Apricot Chutney
— Palmiers with Sweet Hot Mustard and Prosciutto
— Manchego and Herb Gougeres
I loved everything and will definitely recreate these dishes at home — except for the chickpeas — those were «meh». You probably won’t need to eat dinner since you eat what you make as you go along. Not really enough to take home much, if anything, but you won’t leave hungry.
I suggest taking these classes with a friend or group of friends, if possible, since you typically work in groups of 4 (exception here, obviously, since only 3 of us were in the class). We got lucky since the 3^rd person was really nice and pleasant to work with, though I’ve learned in the past that this is often not the case.
They don’t validate parking, but no biggie — just make sure to stop at Costco beforehand.
Also, keep an eye out on their online calendar for discounted sessions. They sometimes post classes at ~50% off. This appetizer class I took was only $ 34, reduced from the original price of $ 75. You also get a 10% off coupon valid for use immediately after the class which applies to everything in the store, even the clearance stuff!

I attended a Fall Baking class with Chef Lynn and it was excellent. Fortunately, there were only three in our class, so we all got a lot of opportunity to prepare the dishes. Everything turned out great and she was a wonderful teacher, answering all our questions and giving us a lot of extra information about baking. I really think these classes depend on who the instructor is. Some are really good, others may be marginal. If you want a great class, sign up for a class with Chef Lynn.

We recently took a cooking class here and I do not know if it was just the Instructor we had that night but our experience was pretty bad. It is suppose to be a cooking class right?!? We were given a print out of the instructions and told to «follow them» so practically we were teaching our selves (I can do that at home and for FREE). The only time the chef instructor explained anything was when we asked him. He lacked enthusiasm and seemed like he did not want to be there!!! I have been to EATS before in Los Angeles and hands down was that a better experience than here (So if you want to learn to actually COOK go there, not here)! If I am paying this much money to be taught recipes, I would like an instructor that actually TEACHES! We cooked thai food and the pud see ewe was bland, the soup was bland and had too much citrus; the best thing was the salad, pretty SAD!