Chili’s Grill & Bar

Although the wait and service was exceptionally good, the chef had a heavy hand with the salt. The meal would have been perfect if the salt content was lower. The «ziosk» at the table had games to play while waiting for food and made the waiting for food more enjoyable.

This place sucks and customer service really sucks (especially what ever her name was with the short black hair). I ordered my food online and went to pick it up at the time they said, so wheni got there and entered the side door for the pickup to pay, i was standing in front of the register for like 15 mins without anyone that was working there noticing me at all. Nobody that was working near the register came to ask me if i needed help. Finally waiting for more than 15 mins, I finally got my order and when i checked it, they missed one item on my order and I went back to knowing that I would have to wait another 15 mins with the same dam workers standing there without asking me if I needed any help, Worst place ever and If this place goes out of business one day, I definitely know why and will never go there again. And where the hell did these employees get there training from.

We had the best waitress here. Love the new menu. Had to wait about 20 minutes on a Friday night. not too bad. The only complaint I can say about this place is there is just no place to sit when you are waiting for a table. They didn’t think too much when they were building this place on what to do with the people waiting! There is literally NO where to stand! But, we loved his place! The food was great and the service was outstanding!

Was just told about a 45 minute wait to sit 2 people, there was 6 tables open. Obviously your hostess needs better training

Absolutely horrible chili at Chili’s restaurant! Guacamole made sidetable was a joke. They bring everything and just put it together by your table. Margarita was just okay. Would never go back.

Worst service ever!!! 1 hour and a half wait with no explanation, got our food dumped to go, rude shift supervisor and no apology! #chilis #chilisfail and still made us pay. When we checked out order half of it was missing, worst place ever, will never go back, it’s a shame because it used to have nice staff and supervisors, not anymore!

The customer service really suck. I ordered a food to go and left it at the tables by accident 30 minute later I realize I forgot my food and called back to see if it was there and of course it wasn’t. They threw out my food and I asked if I could get a refund and the manager goes the best thing I can do for you is give you half price off the new meal. Like really??? You could have left the food waiting in case people come back. Like I paid for my food? It’s not that expensive to cook another one because at the end of the day you’re throwing out food anyways and ohh their food wasn’t even that good

I take everyone here. My boyfriend and my best friend especially! We come for the bar specials or the 2 for 20. BUT MOSTLY WE COME FOR MATT!!!
Matt in the bar (he is always in the bar) is the most fantastic waiter. He is HYSTERICAL and is so great to his patrons! Request him. I promise you won’t regret it!!!

GREAT waiter — Peter. He gets 5 stars. But, the food was mediocre at best. Everything was over seasoned — too spicy. Even the kids quesadilla was a little spicy. The kiosks on the tables are cool and great for the kids. And, at $ 1.99 for games while there, a pretty good deal too. We usually like the food at Chilli’s — not tonight. Bummer.

I went to Chilis last nite with my son We had the 2 for 20 Special I had the chicken fajitas my son had the Cajun chicken for an appetizer we had the cheese fries Oh my everything was good I will go back

A few weeks ago at this Chili of Lowell, I enjoyed a lonesome night and indulged myself in their «Ancho Salmon» as a simple dinner. A few moments later after I self seated myself in the bar area, a server named“James” introduced himself as my server. Moments later after placing my order and have only requesting water with lime. Lemon came upon my water; this is acceptable because they’re equivalently the same. Throughout my dinner I enjoyed the bustling conversations and joyful laughters of fellow guests; while engaging in bites of my Ancho Salmon, it was crisp to the taste; however the broccoli that was accompanied with the Ancho Salmon dish was somewhat bland and could of been better off, if boiled longer and or drizzled with some sort of sauce, and the rice pilaf was slightly undercooked; Rendering the supreme quality of this dish undeliverable. However, Service was appropriate and attentive; despite the busyness that had occurred. Thusly rendering the memory of this nights dinner at Chili to be Unilocal rating/​experience of 4 out of 5 for an individual dinner.

Friendly and attentive wait staff, which is something when you’re there with 6 kids as we were! However, the food took FOREVER to come, one of the items ordered was not available and another was brought with jalepenos, which we had specifically requested be left off as the dish was for a young child. So, if you aren’t in a hurry and you don’t have cranky hungry kids, it could be a good place. Our families probably won’t return.

The food is OK… very salty like other people have mentioned. The drinks are weak and was floored to find out that if you use the self-​service machines at your table they charge you!
Judy needs an attitude adjustment! She seems miserable and didn’t bother to stop by and ask if we needed anything. At the end of lunch she tossed the check and receipt on the table and walked away. The tip reflected it!

The wait staff rarely knows the difference between an ale and lager so ordering beer is always a hassle, then once you finally find out what’s on tap you realize tap space is wasted on beers like coors light and bud light which taste no different bottled or draft. Basically the service is never exceptional, as expected, and the food is always, as we know, mediocre.

This review is strictly on the machines that chili’s now make the customers navigate.
Apparently, waiting tables will soon become obsolete.
Because now, instead of a server being responsible for handling guest payments– the guests are now required to do it themselves.
So when I’m finishing up my meal, on a busy evening, enjoying myself, I have to stop what I’M doing, to do what your wait staff is being TIPPED and paid to do? Where’s my discount– since I’m making their job easier and doing their work? You’re turning their job into just food running? If that’s the case– pay them a decent 12 – 15 dollars an hour and wipe out the 2.63 plus poor tips. It’s bad a enough they do all the dirty work for minimum wage.
How dare a company think it’s REASONABLE to have the guest do a restaurant staff members job. It takes away the personability and the fun in being served.
I was completely turned off when I went there with a friend last weekend. So disappointing and sort of embarrassing.
The verde enchilada’s were good though.

Went to try chili’s because I hadn’t been in a long time and I saw the commercial advertisements about how everything is fresh now. The verdict: same quality as before with a slightly updated menu and fancy tablets at each table that you can pay at. Food is perfectly acceptable although not memorable.

I never had an issue with this Chili’s, but last night was too averge. My family noticed they didn’t have anything new on the menu; we tend to come often. Also, our waitress came around 3x. The last time, she asked «needed anything else, boxes, just the check?» Chill lady, we still need to relax and decide, but poof came a check. The main thing that bothered me was she took away my Patron Margarita, the only «new» thing on the menu. It’s like she didn’t even look. In conclusion, I decided to stuff everything into my mouth asap.

I have a confession to make… I love the chipotle chicken kickers from chilli’s. It’s chicken tenders doused in a spicy smoky sauce. It’s so delicious. The chicken tenders are nothing to write home about, and the gut rot caused by said indulgence is almost always worth it.
Please don’t judge me for my love of food that is horrible for me… or do… these are worth it.

A little better than average
We went inside and there didn’t seem to be a hostess to greet us so we went down and sat at the bar. While there, I was greeted by a blonde bartender who ended up getting my drink order wrong. I asked for a Blackberry Iced Tea and she gave me a Mango one instead. It turns out that she was switching shifts with another (much better) bartender so she probably just didn’t really care.
The second bartender was great! She was very attentive and talkative, I enjoyed her company. I ordered the 2 for 20 $ special, one for there and one to go. I ended up getting the half rack of Baby Back Ribs with french fries for there. To go, I ordered their Crispy Chicken Zingers and for an appetizer, I ordered their Nachos with Roasted Corn Guacamole.
The appetizer was great! I loved their guacamole and the portion was huge! I ended up sharing it with my brother and nephew it was so large. The chips were thin and tasted like they were freshly made, loved it. The Baby Back Ribs weren’t all that impressive. I felt like they were a little bland taste wise, the fries seemed to have been sitting underneath a heating lamp for a bit also. I came home and tried a piece of the Chicken Zingers, they weren’t the best either (Red Robins has the best).
The service and décor was excellent. The bar area was great, especially if you want fast service without waiting for the waiter to come by your table/​stall. The food arrived quickly and seemed fresh enough. The bartender was super nice, she comped me for the iced tea that the other bartender got wrong (she rationalized that it was because she was a blonde haha). that led me to give her a generous tip.
Overall, the service was great, the food was average though. I liked it and will come again. Plenty of parking is always a plus

I really don’t like chains. Honestly, I do not know what possessed me to come back here for a second time. The food here at Chilli’s is SALTY. Blech! Even the «steamed broccoli» is salty!
Okay so, I arrived on a Friday night w/​o reservation. Note to self: Always call ahead if you’re going to have dinner on a busy evening. So, yeah we were seated in .I forget where. This was two weeks ago. I remember establishments I’ve been to two years ago and I can’t even remember this place. Needless to say, it didn’t leave a good impression. Our server was rude and rushy. She spent time on her phone texting or who knows what right in front of us! She also forgot my fries and I had asked to replace the rice on my plate with veggies — she did not!
The food was, as I mentioned earlier, salty. The dish I had was shrimp tacos… way too bland and messy. The avocado was tough and tasteless. Shrimp were so tiny too! Blah, I enjoyed my mango iced tea I guess?
People here are loud and obnoxious. Typical American restaurant. No more Chillis for me.