Once Upon A Child

People are über picky about the clothes. Plus it takes over an hour just to get a few bucks. Your better off just donating to goodwill and writing it off on your taxes.

I had an issue the last time I was in there and the employee gave me a receipt which stated that I had a credit of $ 9.95. I questioned her to make sure that this little receipt is ALL I needed and that it would be honored by presenting it the next time I visited the shop, and she assured me that this is very standard procedure for credits so I would have nothing to worry about. Great! Today I decided to use my handy little credit! I take my items to the front counter and present my credit receipt… And LOW AND BEHOLD!!! «Ma’am this is the wrong receipt. In order to use the credit that is printed on this receipt I need the other (phantom non existent) receipt.» (Oh wtf?!) The girl who gave me said receipt comes over and says she remembers giving me the credit but she is certain she gave me a DIFFERENT receipt with the actual credit on it… So I asked to speak to the manager. The girl looks around for someone to save her and approaches another employee for guidance. They talk for a second and the girl goes to the back, to get a manager. She then comes back and says «she’ll be right out»… So I waited. And waited. And waited. Finally after the line has been moving, and I’m being ignored by all the other employees, I ask «is someone REALLY coming out to speak to me??» The lady to whom my girl had originally ask for help from begins walking to the back to check and says to me as she’s walking to the back «well ma’am she’s the owner and she has other things to do so let me check.» Wtf lol OTHER things to do aside from helping a customer!!! The lady comes back from «checking» and THEN introduces herself as the manager! Lol she assures me she’ll research it and call me back. (Oh hello new manager lol) she calls me back 20 minutes later and tells me that I already used me credit… The credit that I was holding in my hand when I was in there lol somehow had already been used?! The credit that the employee remembered IN DETAIL giving me, no longer was valid. Lol yay… Makes sense right? ;) they don’t act like they want anyone’s business. They roll their eyes and seem inconvenienced by their patrons. No respect or appreciation for the people that supply your inventory! I know they dominate the 2^nd hand baby business here in town but that doesn’t give them permission to act like a bunch of a$$holes.

The owner is the rudest lady. They make you match up sets to sell, well as someone who is colorblind she told me if I couldn’t match em up then they couldn’t buy them from me… I am pretty furious, I asked to speak to the manager and she said I’m the manager here.

Really bad experience all the way around. Someone stole the items the store wasn’t buying when the clerk put the bags out of the register area. The manager apologized and gave us $ 10 credit since it was their fault. A few weeks later, I got a phone call stating if we didnt use the credit by the next day, it would be gone. I had a sick kiddo and couldn’t make it. She was rude and condescending. We haven’t set foot back in the store since!