Hansen Bros. Moving & Storage

I just used Hansen Bros./Allied Van Lines to move from Washington to Ohio. They engaged in a number of grossly dishonest business practices. They created what they called an estimate; when they moved my possessions, I shipped substantially fewer things than the estimate showed, imagining they would charge me less. They charged my credit card for the dollar amount of the estimate, now terming it a «TPG» or total price guarantee. Although they had elaborately reserved the right to charge me more than the estimate, they did not charge me less based on my actual shipment. Their excuse was that this policy allowed some flexibility, and didn’t require the movers to weigh everything; yet, the estimate was created without weighing anything, entering the info on a tablet with Allied Van Lines software on it, and didn’t take long. The moving crew could have easily used that same process to reflect my actual shipment.
Further, on delivery the crew leader shoved numerous documents in my face to sign, then asked me if I had a copier; without one, he declined to provide me with copies of what I had signed.
Reading the few positive reviews of them here on Unilocal,I am certain they are phony, created by Hansen Bros. employees or their friends and families.
The moving industry is deeply corrupt, and Hansen Bros. is a perfect example. They know people don’t move very often, and they won’t lose business by defrauding people. I’m sure everything they did was carefully planned in advance, with help from Allied Van Lines, and was vetted by a team of lawyers so they couldn’t be sued for it.
Hansen Bros. calls themselves «Seattle’s most trusted movers.» What a joke. These are dishonorable people at a dishonest company in a corrupt industry.
My name is Sten Guntheroth, and you can reach me on Facebook or at
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Horrible customer service!!! I called and spoke with a young man. He said they could move me on the date I needed. Then he said he would call me back with a quote. He didn’t, so on the next business day I called back and left a message — and two more times I left voicemail on the only # that I had, the main public #. Finally three days later I get a human at their number, and am transferred back to the young man — who tells me that they never had a spot open and «I never got your messages». Well, you said YES you could move me, and that in 15 minutes YOU were going to call me back with a quote, you shouldn’t have needed my messages anyway! So now I am left hanging, having to find movers with 48 hour notice. THANKS A LOT HANSEN BROS. First you lie to me, then try to excuse your way out by blaming me for not getting a message to you?!? Zero stars, people. Zero stars.

I first used these guys about 5 years ago when we needed to move out all the stuff out of our Edmonds home’s first floor to make room for a major remodel project. The team packed it all up and carried it out to the truck, despite some challenges like squeezing a big treadmill through a tight doorway. The plan was to have them store our stuff for four months, but halfway through that period we learned my family was going to have to move to New York! So I ended up taking more of our stuff up to the storage warehouse and physically sorting out what was going to be shipped to New York and what had to stay in storage, like our baby grand piano — no way that was going to fit in a tiny Manhattan apartment. There was also stuff that we didn’t want to move and stuff we didn’t want to pay to store, so Hansen Bros. included a bunch of our stuff in one of their auctions. We successfully got our stuff in NYC and lived in the Big Apple for five years. I just recently moved back, so we had the stuff that was in storage moved back into our now remodeled home. Opening up the boxes was like going through a time capsule. The only hiccup was when the movers tried to put the baby grand piano back, they couldn’t find all of the parts. The Operations Manager has come out to see what was missing and has apparently ordered replacement parts. The baby grand is still not fixed yet, so I’m holding out one star until it is.
6-​10-​2016 UPDATE: I just added the fourth star, now that my piano is back together.

Our whole experience was wonderful. The original moving crew back in November was very professional & wrapped our items. The storage was easy with monthly payments on my card. Then scheduling the furniture to deliver back was again without issue. I called weeks in advanced — got the day I needed & the crew showed up & was very cautious with our newly renovated main floor — carrying the furniture in not to bang into the painted wall or scratch the floors. All of our furniture was wrapped & not a single issue with damaged furniture upon returning it back. It was a wonderful experience.

Hansen Bros. was awesome! My husband and I called them up when we decided to move. They made us an appointment with a specialist, who came out for a site visit and to give us a free quote. The visit took about two hours and Paula was very detailed, taking notes on exactly what we wanted to bring vs. not (we donated a lot of our furniture, but it was still there when she visited). She was friendly and knowledgeable, offering us suggestions on how to pack things properly to prevent breakage and noting which items would need special box types and where to get them. We ended up asking them to provide boxes and pack two of our items that didn’t fit in regular boxes (TV & a large, framed oil painting). She also provided us with a packet of information that ended up being very helpful, including places who would pick up our furniture donations. Paula was responsive when we contacted her later to add/​edit details about our move.
On the day of, the moving truck arrived during the scheduled time window. The three workers were all very helpful and respectful. The first thing we did was do a walk-​through of the house and point out exactly what needed to be moved and what didn’t. The lead mover let us know that without a lot of furniture, it would be a quick move. As promised, they were done quickly. We did another walk-​through and ensured that everything we wanted moved was on the truck. Then we headed over to the new place.
At arrival, we had them set up with a reserved elevator at our new apartment complex. They brought everything up quickly and stacked them in the apartment. They were done quickly — the whole move was finished before lunch time!
All in all, Hansen Bros offered a smooth, stress-​free move. We’ve unpacked nearly everything by now and not a single item is broken. We definitely recommend them to anyone who needs to move around this area!

This was a great experience and not what the horror stories that I heard. Thank you for helping to make my move less stressful, I don’t have the paperwork with me but kudos to the 2 guys hat made it possible! Jody Shigetani

Packers DJ and Nate did a fantastic job and Scott who delivered and picked up was fantastic also. They are great representatives for your company.

This people were really rude when I called them over the phone they were not helpful at all they need to learn some new manners unfortunately

I was so impressed and delighted with the Hansen movers. Antonio and his crew were exceptional. They rose to the challenge of desks and couches that would not go through doors with grace. I was impressed with their hard work and good spirits. I would most certainly recommend Hansen Bros. to anyone.

Zach is incredible and did a wonderful job with a crew of Daniel, Nick, Aaron, Kenny and Sunny. They all had great attitudes, worked very hard, and were extremely polite and courteous. We were blown away at all of their wonderful personalities and professionalism.

Our new apartment is near the Lynnwood location; I was just driving by and decided to stop for boxes and see about moving services. I’m so glad I did! Everyone I talked to, both on the phone and in person, was very helpful and friendly even though I called just a few days before I needed to move. The moving team showed up on time (early!) and was awesome. They made what is usually a stressful day a LOT better. Thanks everyone!

Brian and Mark did an amazing job. They even made special accommodations to move a large item from our backyard for us. They were very professional and quick.

I needed help in packing up my daughter’s belongings from Seattle University, storing them and then resetting them up. You guys were a lifesaver since I live in California and had to do all this long distance. Thanks so much.

I was referred to Brian from someone in his BNI (network referral) group. He was professional, courteous, and the crew showed up in a timely manner. Everything about the move was seamless until we got to the end and they wanted me to sign off. They had damaged several things and the lead had promised he would write them down and fix them or the company would have someone come fix them, but they weren’t written down.
I wrote them in and was contacted by the office about them the next day, and they said they would follow up with someone to repair and repaint.
The short of it is that they did not follow up. A call to Brian promised a follow-​up, which it didn’t, and another call to the office promised a follow-​up, and it didn’t.
Hansen Bros. damaged a brass chandelier at the home I moved out of which we are trying to sell, scratched the stairwell wall, put a deep scratch in an antique Chinese armoire, broke a leg off a pristine-​condition antique chest of drawers, and banged my dining table into a door jam that broke off a piece of the table in the middle. I have saved the pieces of the broken furniture, but I am seriously disappointed in the follow-​through on the damage that they caused which would probably be covered by their ridiculous liability and bonding insurance. What’s the problem, Guys?

Simply the best movers we have ever had. And we move every year, so have experienced a lot of shady, untrustworthy, and hyped-​up overrated ones. You cannot go wrong with Hansen Bros. We recently made the move from Seattle to California, and all of our goods arrived safely and ahead of schedule. Be sure to request Elaine as your Move Coordinator; she has an infectious positive attitude, wonderful communication pre-​move/​in-​transit/​post-​move, and provides incredible customer service. She cares about your move going smoothly and is there to answer any question/​concern that might arise in the process. We were lucky enough to have Ted as our driver and a team of 4 movers who treated our furniture and boxes like their own (with care).
Choosing a long-​distance mover is hard work, especially when there are so many out there who offer you a quote that is too low. You know what I’m talking about, the ones who are 2k below the rest and will nag you constantly via email/​phone to book with them. In our moving experiences, I would recommend avoiding those companies like the plague. Hansen Bros. wasn’t the most expensive in the area (Mayflower, in our case) and they weren’t the least expensive. The price we were quoted seemed right on the money for the lbs. we had to move. They actually slightly overestimated our weight, so we got some money back in the end! We HIGHLY recommend Hansen Bros. for your next long-​distance move.

Moved late in 2013 with Hansen Bros, this was my 2^nd time using their company. This time they moved me from downtown seattle out to the olympic peninsula. They managed to beat the pre-​move estimate by a few hundred dollars and overall the team did a good job.
Unfortunately there seemed to be some communication issues between the guy leading the team and the two who were doing most of the work — he asked them not to use the hand-​carts on the tile flooring leading at the entrance of my condo out of concern that it could damage the floors. I appreciated that care, however as soon as he left the scene to go sit with the truck the 2 grunts moving the furniture immediately resumed using the handcarts in exactly the way the lead guy had asked them not to.
They also arrived with a truck not sufficiently loaded with enough fuel for the trip; they were hoping we could give them directions or advice re where they could go on the route to fuel up. Not having ever had to worry about diesel before, and not being super-​familiar with the route we were taking to our new home, this was a source of unnecessary stress for our move.
We suggested a gas station just after the Bainbridge ferry terminal and they agreed to meet us there. They unloaded from the ferry before us and we lost sight of them; we proceeded to the gas station as planned only to find that they apparently didn’t sell diesel (?! I thought all gas stations did!). There was also no sign of the moving truck.
We waited for about 10 – 15 minutes with no clue re: where the movers were or what was going in – we were starting to worry that either a) they had continued on to the new house and we were making a mistake waiting for them, b) they had somehow gotten lost, c) they got into an accident of some sort or d) they had absconded with 98% of our worldly possessions and we’d never see them again! (admittedly choice ‘d’ seemed unlikely but it did cross our minds)
It turned out they went to Safeway to grab a bite to eat before meeting up with us as planned. It would have been helpful had they shared that part of their plan with us, but apparently that’s asking a bit too much. Needless to say this added some unnecessary stress to the move.
It’s not clear why they couldn’t call us (they had my cell phone number, but unfortunately we didn’t think to get their number before splitting up) to let us know what was going on.
Overall they did what we paid them to do, without damaging anything. It just wasn’t the smoothest move imaginable although I dont know how often these things go 100% as planned.

BAD ASS!!! I absolutely recommend these guys. I have heard not so great things about hiring movers and these guys put those fears to rest the minute they showed up. Professional, courteous, hard working and fast! These guys took better care of my stuff then I would have. They offered to set up our beds and still came in under budget by $ 300!

I used these guys to move my belongings to CA. I had some items that did not fit into the ‘lift Vans’ I had bought. So I had to get one more. I was told that the other 4 Lift Vans would not be touched or repacked. Well that did not happen. The repacked all the Lift Vans.
In the process of this many personal items went missing. When I called them up to sort out my missing items I was dismissed and not replied to. I am out nearly $ 3000.
I am now going to have to file a claim in the courts to get anything from them.
I was also told that they would not let me get insurance for the move because they were only doing part of it. I later found out this is not allowed, They should have offered insurance.
DO NOT USE THEM AS YOU WILL LIKELY LOSE SOME OF YOUR STUFF.
THEY LIED AND DID NOT MAKE ANY EFFORT TO MAKE REPARATION TO ME.

Our Sales Representative and the moving crew were on-​time and professional. There was a small delay due to an issue with the truck, but the team made sure it was resolved swiftly and concessions were made without us even asking!

Brian Reppert at Hansen Bros is the most helpful rep I have dealt with. He was very professional, practical and objective. He tried very hard to help my mother in law for an out of state move. I highly recommend him at 425−328−7173.