Precision Tune Auto Care

I wish I could give no stars. I use to love this place until they started getting greedy and the employees started lying.
Long story short: They told me my head gasket needed to be fixed and that the other gasket from last time did not need to be fixed. They told me that the cost would be $ 2600 (almost $ 900 just for labor) and that it was going to be a 10 hour job!
When I got a second opinion turns out it was not the gasket AT ALL and that if it was than they needed to fix them both NOT just one. Plus all I needed was coolant to do the job! Now my car works just fine (go figure).
I previously paid these liars over$ 1200 to fix my car the first time. I believe they did just enough just so I could keep coming back to them. When I finally picked up my car I snatched the paper from them and said that I would get someone else to fix my car. This was after they tried to get me to sign my car over to them b/​c I said it was too expensive.
It pays to double check guys if you go here please get a second opinion especially if it is something really expensive. They have officially lost my business I am telling everyone I know my story.

I have no idea why there were so many bad reviews. I went in there and Ann was very friendly they were pretty busy so I had to wait an hour. I just had a standard oil change. Their service was great there was’t anything else wrong with my car the beside a backtail light I will definitely use them again.

Terrible experience, simply unorganized. Was taxed on hours when I set a 3 hr limit. Car is in the same exact state. Towed there now have to tow home. Was charged 3 hours to replace a harness with the wrong harness. Had me order a $ 275 harness and turned out to be «wrong one» — was told you gotta pay to play the game.
Car was not worked on for weeks cause they didn’t have part and didn’t bother to notify me at all till I called.
Now that it comes to paying and towing car home they’re on top of it.
Don’t get me wrong 2 techs are personal friends the shop is more the issue.

Got an oil change, here fast, friendly and inexpensive but valued service. The technician was very knowledgeable, would definitely recommend to others.

I’m sad to see all the negative reviews. Perhaps it depends on the mechanic. I’ve always had Ann look at my car, and she’s a rock star. She will look up my plates and greet me by name as soon as I walk through the door, and she’ll always make time for any questions I have. As a woman, it means a lot to me that she will take the time to show me parts on my car, a belt for example, so I can see that it’s cracked but can wait many months on the repair (and I can save for fixes). She will teach you how to take care of your car — absolutely priceless! The last mechanic tried to tell me I had urgent repairs or I was risking irreparable damage — which was simply not true. And now, I know some things that I didn’t, and what to look for in the future. Seriously can’t recommend her enough.

Fast accurate and honest no sugarcoating here if ur looking to put a bandaid on a wet wound then go somewhere else cause at precision tune its not what there about there diagnostics and inspections are thorough and they have all new mechanics there with certified training I’ve read all the reviews and i don’t agree with any of them what i do lnow is that there competitive in there pricing focused on oem replacement no universal shit they don’t pressure sell but they do recommend the replacement of heavily worn/​broken /​malfunctioning parts with emphasis but never forcing u to do anything and they all drive Hondas all u see when u drive by is a group of four or five Hondas parked next to one another they gotta be enthusiastic about there cars which leaves me to think it transfers to there job go to precision tune realize what ur asking for pay attention to what they say and take a moment to understand that there just the messenger its jot there fault ur car broke or ur 3 k late on ur oil change or that its 500 to do a radiator on a town and country u cant to do it so the convenience of them turning ur 8 hr job into a 3 hr job is gonna cost some money obviously o grow up this a one stop shop for all ur needs embrace it and as the world of cars becomes more advanced and certain dealers horde the electronic software to check transmission fluid levels or stuff like that cut em some slack small shops like that cant afford ten thousand dollar computer programs but they can do just about everything else if ur reading this give the new guys a chance form ur own opinion be unique forget what these other drool boxes said about this place i approve and i may not be anything to u but i am honest

Worst car mechanic experience ever. Another one of their shops messed up a repair and this was close to me. Thought they could diagnose it and get it done. Now it’s been 5 hrs for one small fix with the check engine module. They ordered wrong part and kept telling me it would be done when it hasnt. Plus they use an inaccurAte system for saying how you need repairs. They go online and say this is a problem with your car when there isnt. And while I was there they tried to waste another customers time by saying a part need replacement that the customer had just replaced. They add 20% to parts so they can «warranty» them with what? Stealership has same prices on parts they quoted me. This is a hack job of a shop and the mechanics cant be certified in anything but wasting your time. GO ELSEWHERE

I went in to help out a friend with his car. He called ahead the day before and confirmed they could do all the services he needed done on his brakes. He made an appointment at 10:30 am and they even mentioned the car could be brought in earlier since they had plenty of openings. Upon arriving (on time), the car sat in the parking lot for a good 15 – 20 minutes before being brought in. 1.5 hours into my appointment, the person at the front desk let me know that the machining of the rotors could not be done because of the type of rotors. Don’t you think they should have asked that on the phone? I’m not a car expert, but I’ve been employed long enough to know you should ask your clients questions to ensure you do not lead them astray. Anyways, after 1.5 hours of wait, all that came to fruit was that the rotors could not be machined. That takes maybe 10 minutes to figure out. What on earth was going on for the other 80 minutes? If it’s a staffing issue, then please don’t overbook if you don’t have adequate resources. It’s really unfair to assume your clients can just wait around for hours while you «multitask» on other vehicles (i.e random drive-​ins). Finally, when the rotor debacle was settled, I asked about the other services requested, which they did not have readily available. After a few moments of digging, we decided on what services would be done to the vehicle. Then they told me they couldn’t even start for about 30 minutes, in total 2 hours of work. Um, hello! I came in at 10:30. You should have started working on the car before 12:00 — at least that makes sense to me. In any case, I was out of there at 2:30. AN ENTIRE MORNING/​AFTERNOON wasted here. Poor business management, to say the least.

Went here because my father said he hasnt had problems here. SO i Took my car in to get an oil change and saw that I could upgrade to the premium plus which cost $ 10 more and you get a tire rotation. I figured I needed a rotation and was too lazy to go across the street for my free one at the tire shop. I asked how long and the guy said 30 minutes for an oil change and 45 with the tire rotation. I said go for it. $ 40 for all before tax and fees. So I went next door to eat but before i left to eat i had a gut feeling to mark my front driver tire with lipstick in a specific spot just to see where my tires get rotated and 30 minutes later I got a phone call from them and I thought wow they are fast. I said I would get my car in a bit finishing up eating. 10 minutes later I get another call from the shop from another gentleman said my car was done and what they supposedly did. Kind of weird two people calling me about my car when I said I would be there in few mins. I was right next door. then I went to pick up my car and I paid. They handed me the wrong set of keys and couldn’t find mine for and I finally saw them hanging on someone elses clipboard of cars waiting to get done. I left and came out and looked at the front tire and guess what the lipstick was still there on the front driver tire in the spot I put it. So I went in and asked the workers how they do tire rotations and they said front tires get moved to the back so I said are you sure I got my tires rotated? The gentleman then asked the young mechanic in back if he did and he said yes he did in a puzzling look like he forgot. He walked away then I told the guy up front there was a specific mark I had on one of my tires and its still in the same spot. He said oh the guys hands probably touched it and it got moved from his hands. I didn’t accuse them on spot because other customers were in there and I didn’t want to cause a scene. I said are you sure he did it he said yes he did I saw him do it. HOw does the guy in front see him do it and had to ask him if he did it. He lied to me. I was upset I walked out and got home and checked my car and he didn’t even top off my liquids. My windshield wiper fluid was almost out that’s how I knew. I don’t even know if they did anything else. This location is shady and a scam. IM very upset I will tell my father never go again if they don’t fix it. He takes all his cars there and he used to take min. now I don’t know if anything has ever gotten fully fixed or done.

Went there to get a simple tune-​up and that same day every time I would be at the stop light my car would start turning off on me. Went to another mechanic found out the distributor was going out while he was fixing it he asked me who had done my sparkplugs, because they were loose and not placed properly. If this guy hadn’t told me who knows what else would’ve gone wrong with my baby :(

Ok, It’s time to give you some bad shake you Precision Tune a**es.
Brought my car to you a few months ago for a simple oil change; you told me my car needs regular oil type when specs clearly say syntec blend. My car always used (and came new with) syntec blend in the engine. Despite me insisting on syntec blend you suggest it will be just fine with regular oil. Immediately after the oil change, I noticed my car being «lazy» and slow. It never worked the same again. I am the first owner to my vehicle and I always meticulously maintained my vehicle. So, a few days ago and before I need to replace my oil again I got my «check engine» light on on my dash board. I certainly believe that you did something to my car that it needs a service now. I would not be surprised if you swapped some good parts out of my car and replaced them with bad, old parts that you took from another vehicle. Shame on you!!! And how are you sure some well knowledgeable mechanic will intentionally bring their vehicle to you just to catch you in «action». This will happen, you know.
And, BTW, WHAT’S UP WITH THE BUNCH OF 1-​star REVIEWS AND THEN SUDDENLY 5-​star REVIEW??? I am afraid you may run out of friends posting those 5-​star reviews (or fake profiles) soon. YOUR BUSINESS SHOULD BE CLOSED!!!

This place is a rip off! They tried to tell me all of my break lights were out and that it would take 1 hour and $ 89 bucks to figure out what was wrong. I politely declined as my car is still under warranty, so I was just going to go to the dealership. My lights are perfectly okay… This place is a scam!

Oh my gosh! I just realized that I haven’t reviewed you guys yet. How did that happen?! Well, I will remedy that right now. I stumbled across you guys when we first moved up to Lynnwood last year. Everyone on your team is always friendly and even good with my hyper 5 year old, which is very much appreciated. Also, I have to give you a great big THANK YOU for fixing the liner by my front wheel. I couldn’t fix that on my own, and it was driving me crazy. You may not have charged me, or even mentioned it, but I noticed and you are my heroes.
THANK YOU THANK YOU THANK YOU!

For the sake of remaining anonymous…
Had my truck here 3 times, it’s never been right since the first. I did my own repairs after my experiences with them on my own time for much cheaper, and the repairs lasted longer.
They always try to upsell you or tell you something is wrong with your vehicle when it’s not. They also have swapped out parts on me before without notice with cheaper ones. The first time I came in, they forgot something important and called me 2 days after I had been driving the car… Apparently they think everyone who comes in the door does not know their own car from a hole in the ground.
Never coming back, I went back to my old faithful spot in Everett.

Don’t go here people. I went in for a oil change the other day. I asked for one simple request to lock my door when they are finished. The guy looks at me like I am an idiot and says anyways it’ll be done in 2 hours. So I grab taco time and eat outside in the parking lot. As I’m watching the workers drive the cars around the back I am in shock. They drive the cars pretty fast and carelessly plus the man is covered in grease. Hour and half later I get a call saying it’s done so I go inside. The guy tells me a million things are wrong totalling like 780 dollars. And says it’s urgent I fix them. I say I’ll look into it and leave only to find my car unlocked… definately never going back there.

Use to take my car there all the time for 2yrs straight, but funny it just so happened that EVERY time I took my car there for oil change, the old man told me there was something wrong with my car! And just about evrrytime it would cost me right around $ 300 + to fix. I accepted a couple of times because dumb me I didnt know much about cars back then but once my bf started going with me, (and he knows a lot about cars) he told the old man no thanks, and would ask for my keys back and leave. Yet the old mab continued to tell me it is very important to repair it. Months later, I started taking my car to Midas, and they said nothing is wrong with it and it’s in good condition. I’m never ever going back to this place. Midas has my business now, they’re so friendly and honest every time I go there. If you dont want to spend tons of money on stuff you don’t need, dont go there! And one more thing, the old man does NOT know anything about customer service, he doesn’t greet people, and talks and looks at hus customers like he’s very angry. I dont like being treated like that nor being lied to just to get my money, which is why Midas has my business now.

Transmission crapped out on me in the middle of the intersection. Luckily, was able to push my car right over to Precision Tune. Ann, the owner, and the rest of the team went above and beyond what I had anticipated. As I called my insurance company, Ann Googled transmission specialists closer to my home for the tow truck to take us to. She also stayed well past close to insure that we had a warm, dry, and safe place to wait for the tow truck. I have never experienced such personable customer service at an auto shop before. We also saw first hand the exceptional customer service Ann and her team offered to their other clients.
I would for sure recommend anyone in the area to visit Ann and her team at Precision Tune Auto Care.

I came in for an oil change and got it done on the cheap. That was good. Then at the counter I was told that I had a bunch of problems with my car. The old guy even told me that my headlights needed to be changed. He said he would fix it for about $ 300. I refused, went home, checked my car and nothing was wrong. The headlights worked too. WTF?

The gal at the front was very nice but the reason for my bad review is the grumpy old man at the front. I went to pick up my car and as always they try to upsell you (which I’m used to). One of my fog lights were out so they asked if I wanted them to quickly change it and I said sure since it wasn’t much. After 10 – 15 mins or so of waiting I asked the gal why it was taking so long and she said she just found out that they don’t have the part so they have to order it. Since I was in a hurry, I said don’t worry about it, I have to leave, if I knew they didn’t have the part, I wouldn’t have said to go ahead with it. She said she was sorry and she didn’t know that they didn’t have it. HOWEVER, the grumpy old man that works the front with her said «well I just ordered it and it’s only going to take 15 minutes to get here» with which I responded «I didn’t tell you guys to order it and I’m in a hurry so I’m not waiting for it.» He still kept giving me lip until the gal basically told him to hush and told me she was sorry.
WOMP WOMP, that was long to read but I had to share that tid bit. If you’re a grumpy old man, the front of the shop is the last place you should be working. That is all. First and last time there for sure! Unless, he’s not there anymore :)

Got my oil changed here a few months ago, they were friendly and fairly quick despite the shop being full.
Only a few days after getting my oil changed I was driving along and heard a scraping sound, only to pull over and see that my plastic skid plate had come detached. I strapped the plate on temporarily with a bungee cord and then called Precision the next day.
They assured me they would replace the skid plate and install it for free. Which they did.
I was relieved, I have heard countless stories of people getting their oil changed, their engines ruined and they were left with the bill.
Very glad that this place shows great responsibility and seems to actually care about the customer. It took ~2 weeks to get the new skid plate but they were friendly and communicative throughout the entire process.
I would go here again and recommend it to others for auto work and oil changes, if a place messes up it is up to the consumer to say the right things to get what they want and need. If there is a problem try talking politely with the owners instead of whining about it.
Worked for me!