MetroPCS

The manager/​supervisor is horrible. No customer service experience. So my poor mommy. Asked her how much was a case because she got it cheaper somewhere else her response was don’t ask if you do not have intentions of buying or the money to do so. During the transaction my mother asked her if she could keep her glass screen her response is it always breaks you try if you want and tossed my mother the phone. How sad that Metro is represented by such a poor mannered woman. She is in a leadership position.

Awesome people great customer service best place ive been to !!! Awesome guy named juan helped us even kept store open for us great funny guy

Horrible service and they don’t care about the customers or business obviously. They stand around talking and not caring that customers are waiting. The manager is incompetent and not able to resolve problems. Thank goodness I don’t have service with metro pcs.

BEWARE of initial hidden costs! They dont explain everything.
Customer service is not bad, but it could be better. By better i mean more honest hence the two star rating. My personal problem with this store, and i’m not sure if it applies to all MetroPCS locations, was that when i signed up for a plan with them they did not INFORM me of the additional initial costs of signing up with them. what happened to $ 30/​month period?
I signed up for the $ 30/​month plan… and my next months plan is coming out to be $ 43.16. I purchased two phones on different days so each will be $ 43.16 come next month. I called customer service about this and they told me there is an additional cost so that a sales rep at the store can activate a new phone that i purchased with them. They did not ask or tell me about this charge. They did not ask or tell me whether if i wanted them to activate it or whether it was necessary for them to do it. On both occasion, the sales reps just immediate opened up my new phone and started activating it for me. I could have done this, I’ve done it many times, and i wouldn’t have let them activate both phones for me if i knew there was an additional surcharge that i would be billed for next month. They didn’t even offer to refund the amount I’m FORCED into paying, whether if I agreed with it, or an apology for misinforming me.
I will continuously post this on other MetroPCS rating pages for different stores to inform any new customers so that at least they are aware of these hidden initial costs because this is not honest and deceitful.

Very very slow service was waiting in line for like 30 mins, I decided to just leave and I wasent the only one

I needed to change my SIM card for a new phone I bought elsewhere. I arrived 20 minutes before they closed; there was no line, and Juan was able to help me right away.
He took care of all my account needs quickly, and I was out of there in less than ten minutes.
This is a corporate MetroPCS store (not authorized retailer).

Metro pcs corporate store can take a flying leap. always busy and wait times are long. the store opens late. not good for people who like to handle their biz first thing in mañana. being the So. East L.A.‘s corporate store u would think they’d open at 8:00am but Hell NO!
i affectionately call metro pcs «metro piece of Shit»!