Lowes Home Improvement

Horrible costumer service. Had to ask for help 3 times before anyone showed up. My goodness!

Lowes is my go to place for my home needs. I have gotten some very good deals here. They occasionally have to clearance out items & if you shop here regularly then keep a eye on the clearance item you might want because the price can get very good. Example– my washing machine brand new maytag I purchased for less than $ 150. Those deals do not come often though & it’s not to be expected.
On another note. The employees are friendly. Store is clean. You can order online & pickup some items in store within 30 minutes. They stock seasonal items for the holidays & clearance them out after. A few times a year they have great deals on bark, charcoal, appliances. I believe once a month they have a kids clinic where you can bring the kids to build a item like a wood car etc. It’s free. I would recommend this store & Lowes to everyone.

Three of us have been standing at the paint counter for about 15 minutes now while several employees walked past us nonchalantly, offering no help whatsoever. One lady sent her son to tell someone about us there, no response. The second time he went we heard a call over the PA, but sill nobody came. This is the worst retail staff I have ever encountered.

I have been back to this store at least 32 times the last year and a half, for plants, screen doors, nails, tools, BBQ supplies, and other things for my honeydew list. The staff is awesome, I tried to order a special vinyl fence from another big hardware store 3 times it was shipped to me damaged, the 4^th time it was the completely wrong one. So I drove down the road to Lowe’s and ordered it from here and 2 days later boom it was in and in perfect shape. the friendly staff helped me load it on my truck.
I’m a happy Lowe’s customer

Wow! The customer service at this Lowe’s is awesome! I feel like I got the VIP treatment or something. My washer died and I desperately needed to get a new one ASAP. I ordered a washer and dryer from another store first. I won’t mention the name of the store. Let’s just call it «Worst Buy». I ordered online. The washer and dryer were to be delivered in 2 days. That didn’t happen. There were phone calls, a story about the store «accidentally» canceling my order, more phone calls, more BS. So, I learned that this particular washer is popular right now. It was backordered at Home Depot. The nearest Lowe’s that had it in stock was the Madera Lowe’s. I live in Fresno. Well, turns out the computer was wrong — they didn’t have it in stock. I ended up talking to a manager who seemed absolutely determined to make me a happy customer. After we discussed various options, she sold me a floor model for 10% off. The washer and dryer were delivered the next day. The delivery guys were courteous and professional, by the way. My new washer and dryer are so pretty! And I couldn’t be happier.

I can’t get enough of this place. I can find all my DYI project needs here. Staff is very helpful and tend to be knowledgeable. I have never had a bad experience here.

Customer service was friendly… but that’s if you can find someone that will help you and knows what they are talking about. We waited 15 minutes to get a quart of paint. I asked 2 people for help and it still took 15 minutes to get help. And it wasn’t even crowded. Lol

This Lowe’s is Better than the one in Fresno.
The one in fresno is crowded and takes a long time to find what you need.
+Customer service is helpful
+It’s not crowded
+It doesn’t take long to find what you need
+Prices are not expensive
–Not the best part of town

I can find about the same array of items here as at Home Depot, which is just a couple pof blocks away. However, Lowes prices seem a bit higher. I have found some better selections of moldings, door knobs and metal & plastic fabricated edging at this stores then HD.
They really need more check out staff and the self check out has been closed more then it’s been open (at least during my visits).
I perfer HD but, I would not exclude this store in my searches.

On behalf of my boyfriend…
This particular Lowes sucks. He’s not too fond of any chain hardware store, but this one is totally crap. He needed some more wood for this little corral thing they’re building for their cows. He spent almost an hour and a half looking for decent wood. He would have gone back to Home Depot if they had the right size, but he was stuck with Lowes.
Lowes may be lower in price, but its got more bs and crap products than anywhere else