Crazy Lenny’s E-Bikes

I bought three ebikes sight-​unseen (I’m 1k miles away), and was under the false impression that the third was brand new in its original box. All were great deals, though one was listed as a «demo» at $ 650 on their website and I ended up paying $ 900 with shipping & re-​packaging. Another ended up being defective, and Len’s staff valiantly tried to help me resolve the issue from afar, but now I must bring it to another authorized dealer that’s about an hour away because it’s not a simple fix. The manufacturer will cover it under warranty, but the repairing dealer is likely to resent me even though I bought another ebike at full pop from them just a few months ago. Moral of my story — it’s best if you can buy local and test ride a few models, but I realize — for now at least — that ebike dealers are few and far between. And no one sells anywhere near Len’s prices, which is the primary reason why I’m giving them 4 stars.

Ebikes are a blast; However, there are a few technical considerations. If you have a shop with knowledgeable and helpful people, you are in a much better situation. Lenny and his staff are EXTREMELY knowledgeable and also very active in the ebike community. As a matter of fact, Lenny and several other members of the shop take part regularly in the ebike forum, sharing their knowledge. The ebike forums are where others recommended Lenny’s shop to me — and who best to listen to, than the ebike veteran owners?! This is a big part of what convinced me to go with Lenny’s — their great reputation amongst the community.
I first purchased the eflow Nitro for fun, and then a month later I purchased the Stromer ST1 for commute purposes. Lenny’s shop offered me MUCH better prices than other shops, which helped me to get in the game. Ebikes are definitely worth their price, but the amounts can be daunting to someone who is completely new to ebikes. Thanks to Lenny’s, I was able to get started much more easily, both in terms of finances and also in terms of dealing with the technical side of the bikes.

Well,
My journey with E-​bikes started in 2013 and after calling a number of local dealers, I was appalled at their involvement and greed. E-​bikes were quite new to the U. S and I had no good, local, E-​bike shop. Then, I stumbled on Lenny’s and they not only offered me a great bike at a wonderful price, they offered all my friends the same service and deal.
Since then, Len has become a good friend of mine and my involvement with E-​bikes has been growing. Len is an encyclopedia when it comes to business acumen.
Len has sold more # Ebikes than most dealers and he was rightly awarded the «Dealer of the year» and I am really glad he got it. He has done so much to spread the awareness of E-​bikes.
Check out some of hilarious ads.

My wife and I both bought e-​bikes from Crazy Lenny’s and we couldn’t have had a better experience. The sales staff was knowledgable and they let us try a number of models on the bike path located next to the store until we arrived at a bike that suited each of our individual needs. I actually returned the first one I purchased and they allowed me to take another that was a better fit. They had the best price in addition to the best buying experience. Lenny checked in with us during our initial visit and actually handled the exchange for me.

E-​bikes are somewhat new on the scene in the US and therefore, not readily available at local shops though that is starting to change. I was referred to Crazy Lenny’s from a member on Reddit and purchased an expensive bike, after a couple false starts with this shop. It finally arrived in a box that had the serial and SKU blacked out with dirt on the tires, mileage on the odometer and even paint missing on the headtube (covered by a shop sticker, as if I wouldn’t notice it). I can only surmise that they sent me a demo model.
Much back/​forth with the owner to arrive at an amicable resolution ended with him cursing and «have your lawyer send me a letter!» and being hung up on. Classy. With guidance from my credit card issuer, I sent the bike back ($ 190 out of pocket) with an expectation of a refund. I got a partial refund, minus a hefty restock fee (for sending a used back in used condition… uggh). We’re now one step away from arbitration over the balance.
Do yourself a favor. Avoid this shop, buy local (now that these ebikes are more common) or through vendors who aren’t afraid to correspond over email. Its hard to hold someone accountable when it comes down to a he said/​she said situation.