Trek Bicycle Store

I am not really a fan of Trek as whole. However, this store was really nice and the staff was willing to go above and beyond to see if you needed any help. Many high end bikes in this shop. It’s fun to dream.

To start– I live in Seattle, WA and my bike was in Madison, WI. My sister and I did research to find out how to ship my bike, and make it affordable. Trek made it happen! They took apart the bike for my sister, who was able to ship it from the store and it was delivered yesterday.
I had no idea Trek would be able to get my bike to me, but they did. If there was an option to give them 10 stars, I would. Their service was impeccable. I now have my bike in Seattle, thanks to Trek!
A grateful thank you from Seattle, WA!

The store is nice, clean and spacious. Staff up front were very helpful. But the maintenance team didn’t impress me, plus they didn’t seem very knowledgable. You wouldou. I had to stand there looking stupid at the counter before one of the members would acknowledge that i was waiting to be helped. Once I explained what I was looking for… they were unsure what part i was talking about (yes-​i even showed them the part I was looking for on another bike) and were unsure if they could order the part.
You would think for as much as you pay for one of their bikes, the team would be jumping to help you.

I recently was in search of a new bike and hit up Eric’s Bike Shop and this Trek location. I don’t know much about bikes, as I am new to the hobby, and I told the staff member (Blake) that I was interested in a bike for recreational rides as well as commuting to/​from work. He gave me tons of background information, pros & cons about each bike, and recommendations without going over my head. He was very helpful.
After sleeping on the decision, I decided to head back and test ride a few bikes and was again very satisfied with the customer service. All of my questions were answered and I wasn’t made to feel stupid despite my lack of bike knowledge.

Went in looking for my first pair of clipless pedals and shoes. I did some research about basic terms and styles but still wasn’t comfortable picking out my own yet without some help. I usually despise having to get help from sales people, especially when buying shoes — they always seem like I’m wasting their time by not taking the first pair.
I was hesitant to go into the Trek store, assuming because of the brand name, they’d be a higher end, higher priced route. But after checking out prices at Erik’s, and getting annoyed by literally EVERY employee asking if I needed help when I told them I was just browsing, I decided to try the Trek store.
The employee that helped me, Geo, was very helpful, and wasn’t pushy at all. I told him my price range and what I knew and what I didn’t, and he helped me decide. He recommended items according to how and how often I ride, and really, in the end, let me decide. He even installed the cleat for me, while showing me how to adjust it so I could do it on my own, and described how to install the pedal to my bike, but explained that they can do it in the store if I wanted help. I left feeling completely confident in my purchase, and even spent $ 50 less than what I had budgeted.