Havertys

My husband and I recently bought a lot of furniture from this location. Let me just say to you «think twice» about your purchase. Haverty’s used to be a business of quality, integrity and customer service but they have fallen in step with so many others and take your money, provide sub-​par quality with absolutely NO customer service. We special ordered a couch. It cost thousands. In the showroom it was perfect. What we received was a piece of junk that we could have gotten at BigLots for 250.00. The cushions were supposed to be memory foam and down. What we got was cushions that flatten when you sit in them and stabbed with quils until you bleed. The frame is weak. The best thing about it is the fabric I chose but it’s already faded and we have had it a few months. We complained and the guy who came to inspect it even said the couch looked 3 years old. We have no children pets or anything to cause it to look bad. You know what they did for us? Ordered new throw pillows so the quills in those could be replaced with foam. That’s been 2 months ago and I laugh every time they call to say our foam inserts aren’t in yet. This couch itself loses so many feathers that in a year the whole couch will be gone. We were told when we complained about how it was made that «sometimes the manufacturer changes how they make things without telling us». What? That means I have to keep this junk? Also we had several deliveries of furniture. It took four times of delivery drivers coming to our home to get a shelf for our hutch in the dining room and we finally had to get pens to hold it in with a drive to the store and getting from the floor model. My advice is this. If you want quality furniture without all this deceit. Go somewhere else !!! If you don’t work so you’re always home to schedule and be there for nothing and you don’t mind your hard earned money going for flea market quality shop here !!! Sad this place has went downhill !!!

the hubs and i spent our day venturing around town and decided to browse in a few furniture stores, just to «look». after leaving two other stores even more confident we were just looking, we entered haverty’s. and left A LOT poorer. but super glad we did.
approaching us when we walked in was who ended up being what would be produced when the stars aligned, and she was named deborah. we told deborah the gist of what we were growing for and she gave us our space until we needed her. no crrepy stalking.
here’s the deal: we are adopting two older children from china, each with special needs: one has only physical needs and the other cognitive delay. we are in the midst of setting up bedrooms and fixing a new guest room (since our previous guest room is now one of the children’s bedroom), and also, the table in our breakfast room is not what we want when they come home. we also need a table for them to do homework and crafts at. we also personally were wishing and dreaming for a headboard and footboard for us (we haven’t had a real bed with said headboard and footboard in the 2 years we’ve been married).
we found the daybed with trundle for the guest room, and began talking to her about our story, and the adoption, she told us about how she had lived abroad and worked issuing visas for newly adopted children as well.
we shared with her our plight of our completely different design ideology and she spent well over an hour with us helping us decide on the perfect balance of function and aesthetic.
when we left, we had the perfect headboard/​footboard for our bedroom, a daybed with trundle for the new guest room, an awesome small dresser for storage for the new guest room, and our dream table/​homework craft area.
all around a great experience, where we didn’t feel like chum in a water full of sharks.

Great furniture and fairly priced. Impecable customer service with a high quality delivery team. Awesome experience all the way around. Just ask for Pam Styke! She’s a first class lady that really knows her stuff, thanks for everything…

This is the way furniture buying should be. Classy, non-​pushy in a super nice showroom. We were greeted immediately and kindly at the door and shown to EXACTLY what we were looking for.
The furniture at Haverty’s Rivergate is almost as good as it gets for showroom, general public shopping. The selection is generous. The styles are classic. The customer service is excellent.
It’s pretty pricey compared to their competition.