KLC Nails & Spa

Very sketchy when it came to payment. The owner charged my friend twice and then when she went in to get it fixed, he insisted to her that I didn’t leave my signed credit card slip. She told him how much I left, and he states «oh really, I thought she left more.» So you’re telling me that I took my slip, which means you never saw it, yet you think I left more than I actually did. Yeah okay. Then he proceeded to ask her to leave more money for the tip that I supposedly «didn’t leave».
Other than that, the women were fantastic and I loved the atmosphere. However I do not trust this place now and I won’t be going back.

Holy cow! I was losing faith that nail salons in Madison didn’t understood what a proper calf and foot massage entails!
This place is great! The gentleman who was doing my pedicure ask right away if I was a runner (maybe he could tell by my feet, or the fact that I came in wearing yoga pants. Either way, he worked me out! Everytime I thought it was over, he pulled out another lotion or sea salt. I was in heaven!

First time I get one man, then halfway through he has a woman take over. Manicure turned out good though. Second time, I get the man again, when I clearly asked for the woman. He ignored me when I asked why I didn’t get her. Turned out ok though again. Third time I ask for the woman and get a completely different woman. When I asked her about a nail in particular, she pushes my hand out of the way, and ignores me. Bad manicure 3^rd time. THEN the 4^th time, I ask for the first woman and again get someone else. It’s been about 4 weeks since I was there and I’m overdue. I have been there about 10 times, and don’t think I’m going back though. Too frustrating, not knowing who I’m going to get and then, trying to explain something and being ignored. Looks like I’ll be looking for a different place.

I love KLC, and Li and Charlie (the owners) are literally the SWEETEST people ever! I always get a great gel manicure or pedicure, and it doesn’t break the bank! They are really good about fitting you in and letting you cancel if you need to. I love the color choices and there is a massage included no charge with both manicures and pedicures (hand and arm massage/​leg massage). I think that overall they do a great job and I’ve never has any complaints. When I get the gel polish it stays on and looking great for at least 3 weeks.

Friendly staff, clean salon, my nails look great! Was traveling in the area and had time to kill so found them on Unilocal and stopped in. Got me in right away and did a quality job!

I went here and was in a huge rush, my fault, and so I said I could only do a Mani (not the pedi). Obviously the salon wanted the sale, so they opted to accommodate me and do both. I got a pedicure while getting a shellac mani. Both were excellent. They give excellent hand and foot massages, and free paraffin for the feet. My hands and legs still smell a delicious salon aroma hours later. My feet are like babies bottoms. Highly recommend!

Great place for Mani pedi. I love near portage and still don’t think I would go anywhere else. They always fut me in and always remember name and info about me!

When I first started going to KLC Nails I was given a careful mani or pedi from the owners. But the last two times I’ve been have been very disappointing. Sloppy pedicures and when I asked to have it cleaned up I was blamed and treated badly by one of the owners. In recent visits my technician did not make an effort to talk to me, instead she talked on the phone or to her coworkers in a different language. I agree with another review that they pressure you to get more services when you are there. They also cut the cuticles so much that I have had a problem with hang nails ever since. I am not going back.

I came here after wanting to try a new place from my usual nail salon. I do not think I will come back for various reasons.
1) so the first and most crucial reason is because my no-​chip manicure started chipping just 4 days later. They put 2 – 3 layers of gel on which is very very thin compared to my usual no chip manicure.
2) they play Chinese/​Asian music loudly
3) the staff hardly talks to clients but continuously talk to one another in Mandarin.
4) the staff ate ramen noodles and Baozi next to me as I was getting my manicure
5) some of the manicure equipment did not seem to be sterilized or clean.
6) from the moment I sat down the nail technician pressured me 3 times to get a pedicure as well, even though I explained to her that I had just had one a few days prior at a bachelorette party. After she gave up on that she persistently told me I should get a French manicure because it is pretty. I always get nude or clear and am not interested in French manicures. But she continued to convince me it is what I wanted. And when she failed at that she tried to sell me on getting color. Tip to KLC, If you want your customers to be happy and come back don’t harass them to get things they are positive they don’t want.
Only pros about this salon was the price, it did not take as long as my other salon takes, and they do a nice little massage they when they are finished.
Otherwise those other qualities are not what I’m seeking in a nail salon.

I don’t understand the rave reviews about this place. This was seriously the worst manicure experience I’ve ever had. (And this is coming from a budget nail salon junkie… I’m from Los Angeles, manicure universe, and have spent a few years in Madison for grad school.)
Arrival:
I called ahead for an appointment, and yet was literally ignored from the moment I walked in the door. It took almost 10 minutes for anyone to acknowledge that I indeed was a client there for a manicure, and that was because I finally started literally hovering in the middle of the work area. (There were 15+ employees there.)
Personnel:
When I did get called, the young man (couldn’t have been older than about 20) who gave me the manicure waved me brusquely over to his table. He muttered a brief «hello» with no eye contact, and proceeded to give me the roughest, sloppiest, most non-​hygenic manicure I have EVER had. He managed to stare around the room in exasperation every 2 – 3 minutes, and yet avoided ALL eye contact or even the smallest polite conversation with me. I literally got outright ignored by him after 2 attempts at polite exchanges. It was the nonverbal language, though, that was the most clear that I was just another inhuman nuisance in his day. Rough, careless handling; refusal to make the most basic eye contact or human acknowledgement; looking in a completely exasperated way around the room every 2 – 3 minutes (DURING CUTICLE CUTTING, I might add) that gave the impression of thinly veiled near-​hostility.
Manicure:
The manicure itself was as careless and harsh as the employee’s demeanor. My experience is numbered below:
0) Overall, there appeared to be NO SANITATION of instruments, and no rubbing alcohol /​disinfectant was used on my newly trimmed cuticle during service. (In my book, one or the other is a MUST for basic hygiene.)
1) To start, initial nail cutting and shaping was fine.
2) Then, no discernible cuticle cream was used, so he began shoving my cuticle into the nail bed using brute force. Which hurt like hell. I even pulled my hand away it got so painful, which he then treated with supreme annoyance, and pulled my hand back to the table harshly. As if my uncalled-​for sensitivity was getting in the way of him phoning in his work and ushering people through the cattle manicure gates as fast and impersonally as possible. So he proceeded to shove my bone-​dry cuticles down again with brute force, both hurting my overall nail as well as the extremely sensitive area where cuticle meets lower nailbed.
3) The cuticle cutting was worse — he did his exacerbated-​look-​around-​the-​room in mid-​cut several times, thus partially cutting my skin instead of the cuticle because he wasn’t paying attention. No attention to detail was given here… major hangnails were missed, and skin was cut WAY too low down into the cuticle (causing pain and stinging). I still had cuticle left in visible spots on my nails, while other cuticle areas were cut far too low into the quick.
4) Last, I just got clear polish, and that was fine (hard to mess that up).
Aftermath:
— Bleeding: THREE nails that literally bled from the cuticle for 4 days afterwards.
— Infections: TWO week-​long nail infections.
— Peeling: all nails with strange, slightly painful peeling below the cuticle for a week.
Summary:
Overall, this is the worst manicure experience I have ever had. Rudeness, carelessness, unnecessary pain, no sanitization, a sloppy manicure, and resulting week-​long bleeding and infections.

Such a great pedicure! $ 30 gets you all the usual pedicure stuff, as well as a paraffin dip for your feet! Such a great bargain. Wide selection of nail color options, very friendly employees/​owner and great massage chairs. Highly recommend KLC nails! Open until 3 on Sundays.

Wrapping up the best pedicure I’ve had. ever! Granted, I’ve never had one at an über fancy spa, but have been to many strip mall and salon spaces in Madison and beyond. The owner clearly cares about all customers, checking comfort and temperatue. Great teamwork by staff. They aren’t rushing the pedicure and are checking work. Will definitely be back. FYI. not sure if they take credit cards. I came prepared with cash. Spacious, modern, comfortable atmosphere.

Generally I love this place. Friendly staff. $ 30 pedicure includes massage and hot wax treatment. Clean, open space. Charlie is the best.
However, be wary of unexpected charges. I was offered glowers on my nails and said, «Sure, why not?» The flowers were only on my big toes, not very nice, and I was charged $ 5 extra dollars.

Pretty dang good cheapie pedicure.
$ 30 spa pedicure. All right all right all right! The pedicure chairs are comfortable and have really crazy massage settings: Finger Pressing, Kneading, Flap and Knock. It’s pretty intense. Oh yeah, and you can get it to recline, of course.
Super spacious and well ventilated. The staff have a sense of humor but if you want to be quiet, that’s OK too. Music playing is the equivalent of piano smooth jazz. Nail polish colors are OPI, gels and shellac available; I don’t think nail art is really their thing though. Magazine selection seems limited. Also, they were able to accommodate me a bit after posted closing time.
The selling point for me really is the excellent price and the spacious environment since a lot of the rest is comparable to other businesses.

KLC nails is the best! Charlie and Lee are amazingly talented and some of the nicest people you will meet. They ALWAYS remember your name and what you like. Their new location on Odana is beautiful and clean and BIG. You never have to wait more then 10min on a walk in (of course no wait if you make an apt!) KLC nails is the only place I get my nails done.

Absolutely the only place I will get my nails done in Madison. They are very competitively priced and do the most thorough job on both manicures and pedicures. All the staff and personable and remember me every time I come in, regardless of who did my nails the last time. They have a ton of choices for gel polish (100+ colors) and are always getting new colors in.

Hands and feet down (pun intended) the best pedi I’ve ever had. The amount of time they spend with you and the attention to detail and lasting polish is beyond the 30 clams you’ll pay.

The most relaxing pedicure I have ever had. KLC is super clean and the prices can’t be beat. Only $ 30 for a long massage, perfect paint job, exfoliation, and paraffin wax!
Charlie, the owner, did my service and he was super friendly. He found out it was my boyfriend’s birthday and put a smiley face on my leg with pink lotion and said I could take a picture and send it to him. Super cute!
If you come 9 times to the salon you get $ 10 off the 10^th visit. There is a punch card to keep track of this deal. In addition to the services there is also free filtered water and candies.
Fabulous experience! I would recommend the nail salon to anyone!

This place is a secret treasure. For thirty bucks I got the best pedicure I’ve had in Madison. It’s too bad that I was in a rush, but I am very happy with the result. I will be returning.