Zaxby’s

I enjoyed the rat play in the kitchen. The roaches were a little fat, but that’s a little expected. The staff is friendly. Friendly enough to stare you out and talk about you. Now that’s customer service.

Was enjoying the quiet, didn’t last long, kids came in and, the parents now a days don’t know how to keep them calmer than that, not the kids fault.
I ordered the large chicken strip platter, LOL unless you are planning on two people eating it, get the small I’m a big girl and I couldn’t eat it all. They bring you the food after ordering they also come back and check to see how things are, extremely nice. I hate the drink machine they have now because they always seem to drop odd flavors and when trying to get something normal to drink. But the ice is to DIE FOR, I’d come here just for the ice.

The only thing that was «indescribably delicious» about my visit to this Zaxby’s was the house salad with chicken chucks. And at the other end of the spectrum of my order were some of the worst chicken wings I have ever had. A shriveled and leathery mess not worthy of human consumption.

Without a doubt this was the worse dining experience I have ever had in either a fast food or formal restaurant in the United States, Canada or the World for that matter. I placed my order with the counter person and specifically remember telling her that I have a military discount. She rings the order up and then informs me that she forget to take the military discount off and that she does not know how to do it after the fact. I tell her not to worry about it and proceed to wait for my food. In the process I ask her if it would be possible to just add an order of onions rings to my order in lieu of receiving the military discount. A look of panic set over her face and she scurried of to the back to retrieve what I thought was the grand wizard…
Fifteen minutes later a women appears claiming to be the manager and the sole person authorized to perform this action. She advised me that the best she could do is give me a cookie… I did not want a cookie I wanted an order of onion rings. I told the so called «manager» that I would pay the difference from between the selling price and the 10% discount that the clerk did not apply to my order or whatever is required to get the order of onion rings. She looked befuddled and confessed.
Finally after five minutes, I gave up took my order and swore to myself that I would never set foot in one of your store again. Good customer service would have dictated a few actions: 1. Throw in the order of onions rings for free; 2. Teach the front counter person how to perform the required adjustments; and 3. Teach the «manager» to have better people skills other than wanting to quibble of a $ 2.99 order of onion rings. You might have great chicken wings but your management personnel certainly could use some extensive training in how to keep and cultivate customers.