Macy’s

I used to like Macy’s when it was an upscale department store. Now that it is a disorganized, messy discount store with clothes and other items packed too closely together and overflowing onto the floors and service that is variable at best, I wander in only when I want something that is on sale. Leaving it as a necessary evil. Not a fan.

This is not the best but not the worst Macy’s I have visited. I found the furniture section since that is not common in Florida. The staff seemed irritated to be bothered at times. Luckily was just walking around looking.

I hate going to Macy’s the only reason I will even go through their store is to either go to the MAC counter, carters section (employees are so nice there BTW every time), or to get to the mall area. Their selection is ok and prices are high compared to other stores.
There have been two occasions when I have gone in hopes of getting perfume and both times, and it feels so cliché to say this, but I felt racially profiled. The first time a women got mad at me for spraying the tester strips and said she rather not have me touch the merchandice that she would do it for me. And handed me exactly one strip and held the rest till I left. Meanwhile two I guess fairer skin women that looked Caucasian, and I presume she thought they were too, go right after me and do the same as me and even grab a few strips right in front of her without even a complaint out of her just a «hi» and «yes it smells amazing» The second time months later we went to another counter to smell the new Taylor swift perfume that had come out and a older woman came up and asked if I needed any help. I said no not yet but thank you then she continued just staring at me anyway. Like a obvious staredown. I would have thought maybe she wanted to have a staring contest with me or something because I swear she didn’t even blink! When someone else asked for help a few seconds later interrupting her and possibly causing her to blink finally, she instead called for backup to help them so she could I guess continue to make sure I wasn’t stealing. At this point I got angry and decided to calmly leave before I could give her a piece of my mind and show her that in fact I had money and was not apparently so beneath her that I couldn’t shop there and had to result to steal tester perfumes. This right here is exactly why you guys are not making sales and your stores are closing here in CT. I came in both times with CASH ready to spend in your store and even get the full kits with lotions body spray etc. and your employees behavior cost you a huge sale both times. Now I go to marshalls or tjmax better deals, selection, and better customer service. And I try to not even go to their MAC area because in refuse to give them my money.

What a dump! Stopped in mid-​week, mid-​afternoon to (I thought) purchase a new top for an upcoming holiday party. The place looked like a cyclone hit — and please note, this was weeks after Black Friday! In the middle of the busiest season of the year, one would think that they could hire a few extra associates to make the store look its best for this time of year! I was so overwhelmed I decided it just wasn’t worth it and left.

I hate going to this Macys, but because it’s literally 5 minutes away from me, and also often b/​c I’m pressed for time I go here.
This is a complaint for associate iD #:71 115 670
I went to return a set of knives today which I had purchased online 3 days ago. I stood in line for 5 minutes, which wasn’t too bad. But, when I presented to the ront of the line with the large bag that contained the knife set, I saw both sales associates look at my bag, and then me, and then back to my bag, and then me. It wasn’t a friendly look. When it was finally my turn, some middle aged woma, who was the sales associate at the register, looked at me. She didnt’ smile or say «hello.» She said nothing and only stood there and stared. I told her that I had a return. I gave her the receipt, and the box. She went to hand me the refund receipt. When I didn’t reach to get it quickly enough, she let it drop onto the counter and pushed it. Mind you, it wasn’t a regular «I’m placing this receipt on the counter» behavior. It was offensive the way she did this. I took my receipt and walked out.
There is NOTHING worse than a sales associate, or employee, having an attitude, especially when a customer is returning an item. What’s it to her or the other associate that I am returning an item? It’s my choice as a consumer. If they don’t like it, then it is their job, regardless, to act cordially and professionally. I was friendly, kind, and all I wanted to do was return my item. I was met with an attitude and passive aggressive hostility.
Next time, I’ll be traveling to the Macys in West Farms for better service.

My Macy’s experience today… 20 min wait with no assistance… 10 minutes with an associate that I found in another department that had 0 knowledge in the dinnerware Dept… another ½ hour waiting for someone to show up… employee walked by and said ‚“hi” but continued walking away… I overheard her comment to the attempted helpful girl, «it’s not my fault we don’t have enough people!»… I left the store shortly afterward. On my way home, I proceed to call a manager to complain about their customer service and guess who answers??? Yup, the lady that walked by and made the rude comment to the other lady and didn’t even offer to assist! Well, I bet that complaint doesn’t get very far!!! Oh well Macy’s, you’ve now lost a good customer! The end! 1 Star only because I had couldn’t give zero!

I generally order online and then return in the store if I need to. My experience in this store is solely from making returns, and I’ve found that it’s been hit or miss.
My first experience returning was perfect, I was in and out of the store in five minutes and it was a quick and easy stop.
The second time I brought my online purchase – a dress and a pair of boots – into the store. I was told I was in the wrong Macy’s and needed to go to the other one where the women’s clothing was located. I trekked across half the mall to get to their other store and went to the nearest counter, where I was told that shoes need to be returned in the shoe department. I then went to the shoe department, where they made me wait for 10 min and then told me they could process the shoe return, but I would need to go elsewhere to return my dress. I explained how tedious my returns experience had been, and the employee was nice enough to process the return for my dress too. And then I had to walk clear across to the other end of the mall where I had parked my car. It probably took me 40 minutes in total to return two items, when in reality it should have been a quick stop spending 10 min at the most.
To add to the poor experience, half of the employees I interacted with at the checkout counters were utterly unsympathetic. One of them even brazenly told me that I needed to return the item at the other store because otherwise they would have to walk it across the mall. (It’s okay if I have to do it, but it’s not okay for you to do it as part of your job???)
Macy’s, is there a reason your departments are in such ridiculous silos? There’s no reason a customer should have to walk to the specific store (let alone the specific department) to process a return that was made at
, especially if there’s nothing that mentions this in your policy.
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EDIT: Within a couple hours of posting this review, I received the following awesome message from a fellow Unilocaler, Bruce M:
«I am an associate at Macy’s WestFarms, assigned to the furniture/​mattress/​area rug department. But I’ve also been a sales manager in my building. I can therefore speak from strength.
You were met by lazy associates. Most any item can be returned at any register. You are not required to return to the department in which the item belongs to actuate a return. An EXCHANGE would be handled in that department as, of course, the merchandise you want is there. But a return for credit… no…ANY ASSOCIATE, including a furniture associate, can handle it.
I’m sorry this happened to you. Please keep my name and allow me to help with anything you might need at Macy’s. Granted, I’m in Farmington, but I’m glad to help.
Keep in touch – if you need something at Macy’s, I’m your guy.»

This Macy’s is incompetent and does not train their employees!!! I was just charged FOUR times 231 $ each time because the cashier couldn’t tell what she was doing! And upon speaking to the store manager she said she couldn’t do anything and to contact my financial institution! Get your stuff straightened out Macy’s. Better yet when we asked for the corporate number all she did was give us her business card. Do your shopping elsewhere.

I hate the manchester macy’s for so many reasons. No selection as far as men’s clothing goes. Fragrance department people are extremely impolite and they treat you like a shit. An old lady working on the fragrance counter is so rude that an another lady was showing me a perfume when I was looking for a new fragrance and this lady came there and said believe me she is not here to buy it. I felt so insulted as it was my second time there and I bought a perfume when I visited last time. There is a huge Indian community around the buckland mall area and these people treat every indian like a shit. I was really angry with her behavior as I thought of writing a review. Whether I have the purchasing power or not is not their concern. If i want to buy I will buy and if I do not I won’t. Who the hell are these people to judge me and say that I am sure she is not here to buy.
I also have bad experience with bobbi brown where I had taken an appointment for a makeover. I am a makeup artist myself who like experimenting and trying new products. I was there on time for my appointment at 12 and the lady on the counter was busy with another client. She just asked me to come back after 45 minutes. I do not appreciate it either when I have and appointment.
I had a great experience with lancome counter though. The african american salesgirl was beautiful and extremely polite and she did a great job explaining the product to me. She was not at all pushy.

Always love macy’s i went in to look for a necklace and ended up going to «XSRE» an ended up getting 3 necklaces and a pair of earrings for $ 6.37 granted it is costume but i saved some $ and got some nice piece’s :-)

Go visit the Estee Lauder counter! The girls were able to answer all my questions, very nice and friendly. They gave me a sample of foundation to try in my perfect color and treated me to a makeover. Great Service!

Pretty weak, I mean there is basically no reason to go to this store before or after you go to West Farms. West Farms has probably 3-​times the selection and people to help you. In a sense this place almost seems like a podunk Sears or Marshalls that is getting ready to close. Not quite ready to close still trying to squeeze out a couple more sales.

It is Macys what is there not to like!

I went to Macy’s to order a bedroom set because I wanted something well made and beautiful. I am 26 years old and have had it with flimsy Ikea and other cheap furniture. I wanted a set that would last for 20+ years and look good along the way.
I knew what I wanted to spend and shopped accordingly. I went to the store in early July to get an estimate and an idea of the buying process and delivery. I was having some rennovations done in July so couldn’t really buy right away – but I wanted to know ball-​park how much $$ we were talking about. The sales woman was very nice and very professional – I really felt like she knew what she was talking about when it came to furniture and mattresses.
I had to take one star off though because when I went in for the stimate, I told the sales-​person exactly when I wanted to buy the furniture (end of July) so she got out a calendar to see what sales would be available and gave me an estimate. I am aware an estimate is just that – an estimate, however when I went back at the end of the month – the actual price was roughly $ 500 over the figure we had discussed. When I mentioned this she said something along the lines of «yeah that was then, this is now, sales change» well yeah… thats why you looked in the sale calendar originally! So that was annoying, but I went ahead with the sale and was very pleased with my purchase – which was a king bed, king mattress/​boxspring, dresser and 2 nightstands.
I highly recommend the «Worry no More» warranty, I’ve already used mine – got an accidental stain on the mattress, the claims process was relatively simple and they sent someone out in a reasonable amount of time and she was friendly.
The delivery process was smooth and the gentlemen were very nice and cleaned up after.
Overall I am very happy with my new furniture! I love, love, love it!