David Yurman

UPDATE: Headed back to have my ring sized, and the customer service had improved markedly, both when I dropped it off, and when I picked it up during the week. I was also within the period when I could have it sized free of charge, a nice surprise! They showed me everything about my ring, made sure it fit properly, and that I was happy — which I was, extremely so. They also encouraged me to stop by and have it cleaned, again, for free, whenever I found myself in the area. The whole sizing experience really made me consider returning for another piece in the future. Additionally, the ring itself is gorgeous, fits wonderfully, and is very comfortable a month into wearing it — I hardly ever take it off. Satisfied customer.
ORIGINAL REVIEW: We visited thrice to pick out a (my) ladies wedding band. The first trip was pretty great — the sales associate (whose name escapes me, but I think it was Alisha — I’m sorry!) was super helpful, and wrote down everything we needed so we could continue shopping. Great!
Went back the second time, and was met with sloooowwwww service. OK, it was a weekend, we get it, you’re busy. Loved the ring, got sized, ordered it, boom.
Returned to pick up said ring, having called ahead to make sure things were ready, and they couldn’t find it when I got there. So, I stood around for ten minutes or so, when they came back and asked if it had already been picked up… uhh…I just handed you the receipt to pick it up, and said I was here to pick it up, so… no, it has not yet been picked up. Finally, they produced it, packaged in box and bag, and asked me to sign for it. I politely made sure the ring WAS in the box and DID fit before signing (which I kind of figured they would have/​should have done), and then I inquired about the appraisal we requested when we placed the order. Was told it will be mailed to us. OK. It was, but valued at less than what we actually paid for it. Awesome.
They also have signs all over the store stating that they don’t refund for returns, only for exchanges or store credit which, according to the website, is just plain false (within 14 days = refund, after 14 days = exchange/​store credit).

Nice layout, attentive service, watch out for the lie they tell customers in regards return policy! Also not valid have a sign up of exchange only merchandise credit .
Corporate David Yurman is reprimanding their stores for misleading customer when the return policy is 14 days. I had this problem yesterday I loved two pieces and didn’t have a lot of time. I was undecided among two pieces of jewlely I would have appreciated the correct information when I was there instead leaving empty handed. Thinking in that moment exchange no refunds. I was told by three employees no refunds only merchandise credit.
Only when I addressed the policy when I was leaving the manager shifted her words. I told her I know policy from corporate, it changed Few months ago. If I would of know that I would of have bought both pieces and decided in the comfort of my own home.
Telling you ladies so u know return policy is 14. days!!!
Imagine buying your mom a present for mother day day and she doesn’t like it she’s stuck buying something there. NOT

Haley was very helpful when I came in looking for an exclusive product they did not seem to have in store. While I couldn’t go home with it yet, I am hoping for a follow up call for it. This particular associate certainly knew her product knowledge for the brand.

I know jewelry so when it came time to select a gift for my boyfriend, after considering John Hardy, Scott Kay, and David Yurman, I went with Yurman. I’ve been hunting down a 20″ box chain which brought me to this particular location.
I may as well have walked in waving a credit card because that’s how ready to buy I was. Not one salesperson batted an eye. As a matter of fact, 3 were gathered in a corner chirping away at whatever. I asked nicely if they had any box chains as none were displayed… and one of the birds remarked to me, «And if we don’t have it, we’ll make it» in a way that sounded a lot like the Wicked Witch of the West. The woman who then wound up helping me did it like she was doing me a favor.
Needless to say, they were out of the piece, out of a sale, and I walked out without a present, disappointed… and upset at the rude behavior.
I wouldn’t call this store handicapped accessible, but you may be able to fit a chair in. Just don’t expect them to assist you! :/