Emergency Medical Care

Worst worst worst place ever! Unprofessional team and billing department. I went there in pain, Doctor looked at for 2 minutes and that is it. Left in pain, got a bill… it’s a scam!!! Never ever happened with me, I don’t recommend this place for anybody!

Do not go here! Find another doctor if it’s an emergency. He will cause more trouble for you than it’s worth visiting for the convenience of his location.
He charged me over $ 1,000 to put durabond on my cut finger. He is an unethical doctor. They don’t accept any insurance and don’t let you know the cost for the visit until days after. They charge your card for an amount without contacting you first.

Do not visit this place. I would highly recommend that you go to any other CityMD in the city first., especially because CityMD is within most insurance networks since it is attached to a hospital. The name of this place is totally erroneous. My insurance carrier did not consider it legitimate «emergency care» and therefore wouldn’t cover any of the costs as it was out of network. I left here with over $ 6k in charges after they recommended a CT-​scan for my UTI symptoms. I’m still paying off the bills from that. It’s very discouraging, and I feel very stupid for not just visiting a CityMd, but I was in a lot of pain at the time and was vulnerable, and they totally took advantage of that. Also, read this article:

I can’t believe this place has bad reviews! I came here last night after my index finger met the blade of an immersion blender (sensitive readers and young children, consider yourselves warned). I live in Brooklyn but I was not about to call an ambulance and end up at a county hospital. I called in reinforcements (sister, other sister and her boyfriend), arranged for transportation (über). and googles urgent care Manhattan. I called this place they answered saying they tended to lacerations and to come on by. Fast forward 25 minutes and I arrive in near panic. They clearly explain their payment procedure and then the PA got to work on my poor chewed up finger.
What I respect the most is how honest these people are. The PA could have repaired my finger well enough but he thought it was a better idea to call in Dr. Tony Perkins, Plastic Surgeon extraordinaire.
When Dr Perkins arrived, in monogrammed scrubs and his own sterile gloves, I knew I would be in good hands. 30 perfect tiny precise stitches later, I was wrapped in gauze and sent on my way.
All in all the whole ordeal, including travel time, took 3 hours. So will you pay? Yes. You buy your comfort and excellent care. It is SO worth every penny!

I would give this establishment zero stars if that was even remotely possible. I had the misfortune of going here a month ago when I developed severe strep like symptoms. As a new resident of NYC, I immediately googled «urgent care facilities» in the middle of the night and found this one place to be my «saving grace».
I was immediately greeted with a $ 295 upfront fee prior to seeing any physician. The woman at the front desk muttered something about submitting to insurance about potentially receiving a reimbursement. That is an important facet to remember.
I was seen by a physician and a physician in training. They proceeded to tell me that they would give me two tests– one flu and one strep– and a cortisone shot. They never noted that any of these would be extraneous costs. The physician mentioned that they could run a mono test if I would like, but it would be an out of pocket cost. Of course I declined that test because I did not want to pay out of pocket.
I left on my merry way with antibiotics in hand, and no concept of what was to come. Approximately a month later, I received a total $ 734 bill for this visit.
$ 734 included the following:
1) $ 120.00 for «medical services after hours»… Is this not an urgent care facility?
2) $ 105.00 for a strep test. Was I even told this was not included? No.
3) $ 102.00 for an influenza test. Please see above for same response.
4) $ 23.00 for a cortisone shot that was «supposed to make me feel better.»
5) $ 89.00 for a random injection.
6) $ 295.00 for an office visit (albeit already paid)
I called billing (btw is only open from 9am-​4pm so very hard to call when you work from 7am to 6:30pm), and was exposed an extremely belligerent and insulting woman. She proceeded to berate me for my stupidity in not asking questions about costs even though the staff was not consistent in presenting cost constructs to me, the sick patient. I understand that the costs cannot be retroactively removed, but a little humanity in dealing with patients really goes a long way.
Please feel free to do the math above. Anyway want to wage a guess on how much the mono test potentially could have cost?
To summarize: Avoid this place AT ALL COSTS! The staff is extremely deceptive with all facets of billing. I never write negative reports here on Unilocal because I feel that most places deserve second chances. This place does not deserve another chance.
I felt compelled to write this review because I was so angered and distraught with how I was treated. I hope no one else experiences what I and clearly many others experienced here.

My daughter had a terrible migraine and puked in the ⁹⁄₁₁ museum restroom. We took a cab right over. I have United health care which covers «out of network emergencies» They refused to honor this and asked me for $ 200 plus!!! We walked out and flagged down a cab to the ER and waited there for hrs! This fool thought my insurance co wasn’t going to pay! it’s a shady operation. United is a reputable carrier and always covers emergencies!!!

I’m surprised that this place has low reviews — I always come here because you see the doctor immediately before you even have a chance to touch the paperwork or sit down, you’re already in front of the Doctor.
I like coming here when I’m sick, need a vaccine, or have a minor injury. I had my wife start coming here a couple of years back and she likes it too.
I wouldn’t come for anything major because you’re just going to be referred somewhere else.
As for billing, they’re expensive if you don’t have insurance or has a high copay for urgent care but mine is fairly low so I don’t have any problems with it.
I once used them years ago and had workers comp cover it and never had an issue with billing — I know some people who have had problems but it was because they gave the wrong workers comp info to the front desk, be sure to double check with your HR and use your work address for the billing info instead if your personal info.

If I could give zero stars I could. There is no reason to come here unless you are literally shot in front of their location. Even if that be the case I would highly recommend going to the closest hospital. The doctors here are incompetent. They give highly opinionated views, which they should not be doing. They also have the rudest staff. Clearly must have gotten their degrees online. Anyone who has rated this place over one star is an absolute liar.

Professional, compassionate, and very knowledgable– would highly recommend! We were traveling in NYC with our two daughters when one of them came down with a high fever. We received amazing treatment from multiple sets doctors and nurses at this clinic in Tribeca over several days. They followed up with us on several occasions and explained the test results throughly. Our family is very thankful and cannot say enough good things about this practice.

Imagine approximately $ 1000 usd for sore throat, they didn’t know if they could take my insurance so they were asking to pay in advance and then later on supposedly I will get settle with my insurance… I walked out and went to the amazing, clean and friendly ER at Presbyterian hospital just a couple of blocks away from this non-​sense clinic

I wish I would have looked on Unilocal before ever stepping foot in this place. Unfortunately I was so sick (eventually got pneumonia) and it was the closest to my apartment. I walk past it everyday with their advertising of open 24 hours 7 days a week, so when I had the chills/​fever that did not subside, I thought of this place & walked the 2 blocks there. Billing is UNETHICAL. As soon as I walked in the door I was charged $ 295 + $ 120 for «off-​hours». Off hours? You advertise ²⁴⁄₇. After seeing them, my symptoms got worse and I ended up going to City MD, paid $ 35 for my copay and that was it
To make matters worse, weeks later, I receive NO call NO bill from them, yet my credit card was charged an additional $ 534.

If you have insurance, for gods sake never ever ever ever ever ever go here. I don’t doubt that they offer great service, but it is NOT worth the money. I was having really terrible stomach pains that kept me up for 4 hours in the middle of the night (ended up being appendicitis but I thought it was just food poisoning or something). My boyfriend took me here because I didn’t think I needed to go to the ER but I also felt like I couldn’t wait until my doctors office opened 3 hours later.
Before you’re even seen you get charged $ 200. I was so lucky my boyfriend was here with me and before they gave me any morphine or any CAT scans we asked how much they estimated the costs to be… drum roll… upwards of $ 5000. And this was just to determine whether I HAD appendicitis. They also told us once they diagnosed us they didn’t do the surgery here, that I would be transported to the ER, so my boyfriend was like eff that, let’s cut out the middle man.
We ended up leaving after 5 minutes and they made a good amount off of my pain, though luckily not anywhere near where it would’ve been if we had stuck around longer. I will say this — they do seem to be like nice people, the facilities are clean and they didn’t try to explain why I should stay with them rather than go to the ER (not that I would’ve listened because I was probably a 9 at that point on the «1 – 10 how much pain are you in» scale).
I would just like to say that my whole ER stay (diagnosis, CAT scan, surgery, stay in the hospital for the entire week) and follow up meetings was less than their estimation to just diagnose my appendicitis.
I feel like this company takes advantage of your illness, so please for the love of your wallet just go to the ER.

This place is a ripoff. They charge way way to much without disclosing in advance. I understand that it is a private business. But when you position yourself as an emergency medical center people will go in and sign whatever they have to to get better. But after, you get the bill and wonder how they could charge so much. After the fact they employ a collection agency that will harass you day and night to collect the funds. They will take you to court and make your life a living hell. Stay away from this place at all costs. They are not nice people. They are simply trying to capitalize from others misfortunes.

I’ve been here three times so far. First time I went in to get stitches, second time was to take them out. I went in to get them around 4 am, and although they are open there is a (I think $ 125) fee for «after hours». This is the second emergency care center I’ve been to and the first was the same.
I was treated very well by all the staff members, and I especially remembered Eric. So nice and comforting. He took out the stitching in my foot and talked to me like a child but in a comforting way. Probably because I was acting like one, the last time I had stitches I was 7 and didn’t remember what it felt like.
I just went in last night to get an IV. I knew I needed one because I’ve had plenty before. Problem is, it was around 10pm, and I don’t know if anyone has ever gone to a regular ER in Manhattan… But unless you have a gunshot wound, you WILL be waiting forever. Especially someone who complains of being light headed and nauseated.
Was NOT in the mood to do this and I needed one ASAP. Yeah I could have called an ambulance, the easiest way to get a bed in the ER right away. But I remembered this place, so my sister and I took a cab. I hate the ER here in the financial district, I believe it’s called downtown hospital, just an FYI.
So, I saw a lot of people complained about the expenses and how they didn’t accept their type of insurance. Mine usually covers everything, but they didn’t take it. You know… Maybe you’re forgetting you’re in Manhattan? A chest X-​ray is around $ 200 there, half of what most X-​rays cost. If not half, DEFINITELY NOT MORE. But if you’re getting treated right away which won’t happen at the ER, and all the staff is nice, really… What is your problem? Apparently I had an outstanding bill from when I had my stitches, but they were actually really nice and worked it out for me.
ONE THING: THEY DO NOT TAKE DEBIT CARDS. ONLY CREDIT. UNLESS YOU ARE WILLING TO PAY IN FULL IN CASH AT THE END BUT YOU WON’T KNOW HOW MUCH THAT WILL BE. That’s really why I gave them 4 and not 5 stars. If I hadn’t been with my sister, I wouldn’t have been able to go in. I grabbed the first card I saw and it was my one debit card out of five credit cards.

Clear case for the «0 stars» review implementation. I wrote a critical review earlier but had to post as «tip» because it was short. Today, I was resting and remembered my $ 1,000 bill for walking in with a Stomach flu and the doctor insisting an _​MRI_​was the best way to discard any potential risk. Crazy.
It is a goo idea in concept, prompt ER service near your house/​work. But trying to mill every customer to the bone is just poor morale. Your turn.

STAY AWAY from this place and especialy from STACEY SCHOENWEISS. she is ver unprofessional, obnoxious and rude person ‘ve ever meet. she yelled in a hight pitched voice as mad village woman at me in tront of my injured 13 yo son who was in terrific pain. she emerged herself out of back room and just started yelling at me for no reason whatsoever or maybe because i was asking a lot of needed question for me to understand their very strange polices. she creamed at me that if i do not like it her i can get the hell out of her place! amazing !!! i wonder who put this person in charge? though she didn’t forget take my payment of some kind of made up prices. I’ve never experience such a horrible attitude toward people seeking help when they are in pain
the rest of the staff was so embarrassed by her behavior– they apologized and were very fast and wonderful with us

Medical care OUTSTANDING but
BILLING EXORBITANT & DECEPTIVE!
I hesitate to post negative reviews for companies as I realize bad reviews can ruin a company and a person’s livelihood. I felt though that his flawed business model warranted a post.
THE GOOD:
I took my 11 year old daughter for a suspicious looking bug bite which turned out to be an abscess that needed serious cleaning out. Very painful process but the doctor was great. Very thorough, professional, and proactive about blood tests etc. The abscess turned out to be a case of MRSA (!!) and potentially very dangerous.
The medical care was top notch and they took the abscess very seriously, took all the right precautions, including calling me three days later to see how it was healing (it had) and if hadn’t healed they would have suggested to up the antibiotics.
Very thankful for this care! Nice professionals.
I was charged $ 275 for the visit. Fantastic and more than fair.
THE BAD:
A week after our visit I was called by someone in their billing about paying an $ 1,800.00 bill due for my daughter’s care. We had gone to the office once for the abscess cleaning and once for them to clean and change the bandages, We had some bloodwork done. That was it.
TOTAL BILL: $ 2,025.00? For what?
AND,
I must mention that when we first checked in, not a word was EVER spoken
about being billed any more than that initial fee.
I expected a nominal bloodwork fee but not an $ 1,800 one!
I just called today about getting some bloodwork done for an unrelated issue.
They couldn’t (wouldn’t) tell me any more about what it would cost other than the initial (now, 1 month later!) $ 295 visit, and could not give me a price to have a basic lipid panel done. Oh, and taking my blood was NOT INCLUDED in the price of the visit, nor was the lab work.
Too bad that this company’s BUSINESS MODEL IS SO FLAWED! I was thrilled to have them in the neighborhood as an alternative to the ER… but the prices are exhorbitant, inexplicable and a completely shocking surprise.
Advice:
Unless you are literally dying, find somewhere else to take your cuts, bruises and colds.

The issue is very simple: One, it is out of network for most insurance plans, and they charge exorbitant fees, resulting in unreasonably high bills. Two, the costs of care are unclear until after the fact, resulting in unexpectedly high bills.
Simple advice, don’t go here! Check your insurance plan — it will probably be much much cheaper and easier for you to go to the hospital nearby.
My Story: Felt like walking pneumonia, and in my delirium I was dragged to this place by my girlfriend. 3 hours, blood tests, an IV, and X-​rays later I ended up with an over $ 2,000 bill, no answer as to what was wrong, and I had to go to the hospital the next day because I got worse. Worse, they wanted to perform a CT Scan, which I refused because I knew it would cost an arm and a leg. How did they respond? With shock, and repeated comments about how I was jeopardizing my life. That was unacceptable.
I have a generous health insurance plan, which actually covers some (25%) of the costs. But what did this place do? They failed to bill the insurance company for the majority of the costs (and double billed them for the x-​rays). They then billed me for the full amount, and when they called to tell me that they were charging me, they refused my request to call me back. In fairness, my request for them to call me back because I was standing on the deck of sailboat in the middle of the water hoisting a mainsail in 20 knot wind when they called was grossly unreasonable.
Finally, the care was not wonderful, but it wasn’t bad by any means. It’s a standard urgent care facility. There’s no drama necessary about the people or the facility, and if they had different business practices these issues would no longer be relevant.

Emergency Medical Care — is a great urgent care facility. Over the weekend I needed to see a doctor, I came and was in + processed in under 5 minutes. Even though I was feeling so much pain, my whole experience with them was wonderful. I was impressed by the kindness, effectiveness, professionalism, competency of the entire staff of Emergency Medical Care. Starting with the receptionist to the nurses and to the doctor. Every single person in that office knew what they were doing. They were kind, caring, helpful, and informative, and gave me the medical attention I needed.
Now I know that if I am in need to see a doctor, and I need it quickly… I can come here and know I’ll get fantastic medical attention.

This is my second visit to Emergency Medical Care, and both times I had a good experience. I really liked how fast they worked with me. I was in and out, no time wasted, no BS.
Also it was nice to receive a phone call from them the next day, they asked me how I was feeling, and just did a check-​up to make sure I was OK. Nice touch.
Both times that I came here I could not believe what a great service I got here. Last time I was here, I have waited no longer than 10 minutes for my doctor in the waiting area. Jose, the man in the front desk greeted me with a smile and was very polite, helpful and explained the whole process to me within minutes.
My doctor could not have been nicer too. After all of the exams, check-​ups, and blood tests, I was prescribed some medication, and they even called the pharamcy. To my surprise the bill was not through the roof, and was less than I was expecting. Solid, trustworthy urgent care center.