Medhattan Immediate Medical Care

Why do they only have one person doing intake at lunchtime. Already sitting for 10 minutes without even being checked in. Grrr.
I just learned they only have one doctor.
Nyu langone you should be ashamed of yourself.

I went to this place in January 2016 for the third time and in my opinion, the quality of this place went down. I believe this is in part to the merging of with the NYU Network and it is now known as «NYU Langone Medhattan Urgent Care». Ugh. It used to be a nice urgent care facility reminiscent of a spa. Now it reminds me of a CLINIC.
After you go down the stairs, everyone has to re-​register because of the new system. What a pain in the butt. It did not help that I went on a Monday and you know everyone decides to seek treatment on a Monday after suffering through the weekend myself included. The reception is now a monotone robot. They used to have friendly people. Plus they used to have two receptionist and now they have one — or at least on the day that I went they did. After re-​registering, you wait and wait and wait. I don’t remember having to wait this long before but I guess it is the price I have to pay for not wanting to take a whole day off of work to see my regular doctor located in the Upper East Side. My whole visit was about 2.5 hours.
Now the medical staff were quite pleasant. I was seen by a doctor not listed on the website who quickly diagnosed me and a medical assistant afterward to take vitals. They electronically prescribe the prescription to the pharmacy of your choice. This is most positive thing (and I guess the most important thing) about what used to be known as «Medhattan».
A few other notes:
Even though this place is a better alternative than the ER or fighting to get an appointment from your GP, the wait times are ridiculous. I believe this is in part to the NYU merging and short staffing. They need to add another doctor during the busy times and have one receptionist register people while the other receptionist answer the phones, take payment, etc.
This place is too dark for a medical facility.
The reception chairs are too low and I am 4 feet and 10 inches tall!
They used to have lemon water, fresh fruit and cereal bars for your wait. Now they just have cereal bars and when I first arrived the water cooler was empty. About 20 minutes later a staff person wanted water, saw it was empty and they replaced the water cooler. So much for the self-​described «spa like urgent care medical center».
So in the end, I am not totally discouraged but I am disappointed. I got what I needed but the experience used to be so much better. Next time, I will try CityMD.

I won’t deny that they are good doctors, well good PA’s. I’ve seen the same PA both times I have gone and she definitely takes the time to talk to you and make sure you get treatment for your diagnosis.
However, I have two issues with this place.
First, you are bound to wait. Let me preface this with saying I have never been a walk in, I have always made appointments. I’ve gone three times and one time I was there for almost an hour and had to leave because I had dinner reservations. So I didn’t even see a doctor that time. The second time, I got there around 4, within half an hour I heard the nurse confirm to the PA what was wrong, but it took another hour and 20 minutes for the PA to come in and give me a script. Same with the last time I went with a bad cough.
Second, I am allergic to two antibiotics. I express that every time I go. Both times I have gone I have been prescribed antibiotics which conflict with my allergies, and the pharmacy then has to call back numerous times until Medhattan prescribes a drug that doesn’t conflict. If the pharmacy has a system that checks for allergy triggers, why can’t the doctor? I have never had an issue with any other doctor. I am always prescribed antibiotics that don’t cause issues, but for some reason, I have this issue every time I go to medhattan.
Overall, it isn’t a bad place if you are in need of treatment for a small ailment, but please be prepared to wait.

Perfect and painless and exactly what I needed. I went in for a quick medical issue on a rainy night, and was in and out in about an hour. Dr. Leslie Miller was friendly and warm and hilarious, and all the other staff were professional and competent.

Clinician and technicians are helpful. Receptionists are amazingly patronizing in explaining the fact that they are out of network for United Health Care.

Came here as a walk-​in, and while they are going through a transition to NYU network, the staff here are very nice.
On top of that, Leslie was great bed-​side and made the process seamless.
Yes, the place feels cramped, but this is NYC and not somewhere with space. All in all, if there’s a bunch of people, you’ll wait; I didn’t, but need to be realistic.

Cannot say that I am impressed at all. Facility is clean the staff is nice. I understand that I was a walk in, but a 2 hour wait is ridiculous. No one ever checked in saying that it was going to be a few more minutes. Nothing. Both times I asked them how much longer the continued to say a few more minutes. If I wasn’t in pain I would have left.

I’ve been here twice over the past six months or so. The first time I went in with what I knew was a UTI and the doctor I saw was amazing – really friendly, professional, and accommodating. She called in the antibiotics I needed to a pharmacy near me, and the entire (walk in) appointment was as good as it could have been. I loved it so much that when I needed some blood work done for an upcoming surgery, I made an appointment with them. I thought this time would be similarly quick and pleasant.
I was clear over the phone that I was making an appointment for blood work; i.e. I only needed to have blood drawn, and I made it almost a week in advance. When I showed up, the waiting room was empty — no walk ins or other appointments waiting. I arrived about 15 minutes early and no one came out to get me, which is fine… until I waited another 15 and still wasn’t put in a room. It was over 20 minutes before someone came to get me and I was pretty annoyed. Why bother making an appointment if you’re going to be treated like a walk in? The guy who took my weight commented on how I looked like I felt really sick or something like that, and I had to tell him I wasn’t sick, I was there for routine blood work. (Ugh, the way men talk to women who don’t wear makeup.) It was all downhill from there.
I waited another 25 minutes in the exam room and at this point, I’m really angry. A tech can draw blood, I don’t even need to talk to the doctor, but the staff seemed utterly clueless about why I was there, and even more confused about why I was angry. I made an appointment! Making me wait for an hour to get blood drawn is not acceptable. Finally I hear a doctor in the hall telling the tech to take my blood for her. He comes back in to do it and is trying to make small talk by asking me what my surgery is for. (Not relevant to what I need from them and just unnecessary. No one likes to talk about medical stuff with a stranger, even at a doctor’s office.) I told him I didn’t really want to talk about it and he kept pushing anyway. He was just an awkward guy who was uncomfortable that I was so irritated, not being malicious, but his inelegant attempts to smooth things over weren’t helping.
The whole ordeal took over an hour. For a literal 3 minute or less blood draw. On top of it all, I missed an exercise class I’d booked nearby through ClassPass, and was charged the $ 20 missed class fee.
There are plenty of other walk in med clinics in the area. I’ve learned my lesson and will not be back.

Note: This is my first time going to an urgent care clinic. I woke up today (Saturday) with a bright red left eye after having fallen asleep with my contact lenses in. I never get red eyes even though I have fallen asleep with my lenses on more frequently than I’d like to admit. I was scared that I was contagious (I’ve never gotten pink eye before). I looked for an urgent care clinic nearby and found Medhattan. I didn’t know what to expect. It didn’t look particularly fancy from the outside and it’s near a bunch of other cheap eateries next to WTC but I was desperate! I called to ask if I could just walk in and if they dealt with «eye stuff» (clearly I didn’t understand how urgent care clinics worked). I walked up to the place (just ~4 blocks from my place) and had to walk down a flight of stairs (which looked shady) but then, the actual clinic itself was LOVELY, fancy, clean, spacious. The receptionist quickly took my information and I paid a $ 50 co-​pay. The technologist who took my vitals was funny, efficient and reassuring. Then he led me to the «eye room» where I met with 2 doctors who told me it was indeed pink eye (conjunctivitis). They were great to talk to! They seemed competent, funny and compassionate. They called my pharmacy for some prescription eye drops and gave me some material to read.
I wish this could be my primary care place. It was a convenient, beautiful and an overall GREAT experience (despite the pink eye). I am SO GLAD I found this place and I can’t recommend it enough. Don’t be fooled by its humble exterior– an oasis of caring, excellent professionals await inside.

After looking at reviews and walking 30 min to the practice feeling really ill, I was appalled by the manor of which I was treated, the receptionist looked me up and down and upon finding out that I was on holiday insurance immediately seemed completely uninterested in helping me. She explained the self pay fee ($ 295) and asked if I was ok with that — which I was. She then told me to fill out forms by pointing at a folder, no help was offered, no assistance on completing these, no sense of urgency — by this stage I’m coughing and crying .I had to ask her for help on 3 occasions to help me, when I was done I actually told her that she wasn’t being very helpful and actually her behavior toward me was ignorant. She laughed ! I walked out into the street, crying and coughing. I go to another clinic and it turns out I have pneumonia and was linked up to a oxygen machine for the rest of the day. Note to practice — your receptionist is your clients first and lasting impression. This lady needs re trained on how to deal with face to face customers — after all she works in a doctors office?

The office is very clean but my experience there is not representative of the other reviews that I’ve read here. I waited a good 15 minutes between my test and seeing the doctor (even though I did not to see a doctor but just had to get some tests done).
The woman at the reception was a little rude. The practitioner that I saw, Leslie Miller, was friendly, professional, and helpful.
As to the tests, after a week of taking them I still hadn’t received the results. Had to call them to follow up and they or their lab had forgotten to share the test results, AND to follow up with me, which I find unprofessional.

Not too long after I wrote my negative review, Gary reached out to me. He apologized on Medhattan’s behalf and after speaking with him, I can tell that they really do care about their patients. Apparently they made a small mistake when entering my payment information, and this is why I continued to receive bills. But after speaking with Gary at great length and reading lots of the other reviews, it does seem like my experience was a one-​off for them.
He also emphasized to me that they’re now accepting more insurance plans. I’m in the process of changing mine, and he noted that they accept my new plan.
It takes a lot for a business, especially a medical care practice, to admit a mistake. Gary made me want to give them another try – and perhaps the next time I’m feeling under the weather, I will!

Was seen quickly upon checking in and no wait, friendly and professional staff

I was on vacation in Ocean City, NJ, and knew we had a day trip planned to NYC. I didn’t want to miss it. However, my left leg was blown up and swollen probably double what it usually is. I had been having the worst pain for about two weeks, thought it was my hamstring, but when I started swelling, I knew it was something else. So I figured while my group went to do tourist things, I’d hit up this urgent care as it was close to where we were going to be.
After finding it no problem (nice big sign on the front) I walked down the 10 steps or so. It’s on a basement level right off Liberty, wondering what I was walking into. It turns out the office was really really nice. Lemon water, granola bars, an efficient staff, art on the walls, cool music. I was shocked I was the only one there, being right in the heart of NYC and all.
I waited about 10 minutes before an assistant lead me back and checked me out. She was very friendly and listened carefully to my story, showing real concern. She excused herself, and after about another 10 minutes the doctor came in. Again, he listened to my story and came up with the same diagnosis I had been thinking — cellulitis. Then, for the next 15 minutes, he proceeded to tell me very bluntly how my active life is basically over. My hockey playing, working out — it’s all foolish and I need to take up getting a dog and walking around the neighborhood instead.
To be fair, I do have a fairly advanced varicose vein condition in my legs, but this guy made it sound like my life was pretty much over. He did prescribe me the right medicine and directed me to the closest store. However, my insurance didn’t work with that store, so I had to go back to the doctor and pick up a physical paper prescription, which they wrote out with no problem.
Overall, pretty good experience. Great office, very helpful. I’m just not sure if this particular doctor had an agenda or he was genuinely concerned for my future, but it seemed a bit dramatic to me in the advice he was giving me and the lengths he went to tell me how dumb working out and being active was. Granted, he never used the word «dumb», but he basically told me that people who workout, run, etc, are ruining their bodies and I need to stop all that, face the facts that I’m 38, and take up walking a dog around the neighborhood.

In and out in 45 minutes for help with a massive migraine. Headache gone an hour later.

Awesome service. I’ve gone here multiple times for minor ailments or concerns. The staff is professional, the setup is relaxing and peaceful. The clinical staff has been remarkable in my experiences. I’ve always had doctors and nurses who took the time to listen to me, and ensure I understand what they’re trying to convey to me. I can be a bit paranoid at doctor offices, but I’m always put at ease with all issues resolved when walking out the door. Also very convenient if you take the PATH or WFC ferry.

Trying to find a doctors office who will take you on short notice is near impossible, so it is great to have Medhattan as an alternative.
The environment is well kept, the hours are convenient and the staff is like any place (some really outstanding individuals and some not so much).
I’ve had some mixed experiences here but in the end if you are in need and are smart about the questions you ask (and take the advice with a grain of salt) you’ll be fine…

I would give zero stars if I could.
I went in around 11am (to miss the lunch rush) with complaints of a sore throat which I thought to be strep having it so many times in the past. The assistant (who was great I’ll add) took my vitals & did a strep test right away, which i thought was a good sign — but then waited 45 minutes for the doctor to come in with the results.
No only did it take a long time — I have never had a more rude doctor, that was so unhelpful & unpleasant to be around as I had today. He looked at my throat but didn’t even touch my neck or lymph nodes to feel if they were swollen. He informed me I didn’t have strep just a bad sore throat. Having had so many issues over the span for 20 years, I asked if it could be something else… and his response was a cold stare and him saying «Like what» in a nasty attitude. Then, he asked ME (the patient who is not a doctor) what medicine I wanted & spoke in a condesending attidute about what I could have. Normally we think walk-​in doctors are a bit brisk due to long waits, but there wasn’t even anyone else there!
Needless to say, sometimes you need to do walk in appointments b/​c of quick fixed but i would NEVER recommend going to this facility after the way I was treated today. I left feeling extremely upset that I spent $ 50 for a 2 minute conversation with someone who seemed like they would rather be anywhere else.

I had to review this fantastic Urgent Care facility after experiencing the worst at UMD in Williamsburg. I have been treated at Medhattan twice in the past year and a couldn’t be happier! Even if I have to wait I’m me ER going anywhere else again.
My first experience was with bronchitis. I had been sick for 3 months and misdiagnosed at a few doctor’s offices previously. Dr. Miller took a chest X-​ray and treated me accordingly.
My second experience was with a really bad dog bite. I had been bitten by two dogs that were fighting! My left hand had become mangled while caught between two large dogs with a big disagreement. I can’t even begin to tell you how thankful I am for the treatment I had received!
Don’t change a thing! I hope I won’t be back but, if I am I will be treated right.

As anyone who’s fallen ill on a weekend knows, it is sometimes difficult to find reliable and affordable healthcare without having to go to the hospital. I’ve been fortunate as far as my health goes; however, two weeks ago, I had to bite the bullet and search for a clinic on a Sunday. Both Google and Unilocal brought me to Medhattan.
Medhattan is a small office just beyond the ⁹⁄₁₁ Memorial. I wasn’t sure to expect once I walked in, but as soon as I did, I felt good about my decision to go. The waiting room was cozy but clean. Tables offered magazines, tissues, hand sanitizer, lemon water, and granola bars. The receptionist was quick and processed my paperwork immediately.
There was only one other person waiting when I arrived, so I figured the wait wouldn’t be long. However, I was there for a little longer than anticipated, as there was only one doctor on site. The assistant told me this was normal, which surprised me since I’d heard the place is generally pretty busy.
The assistants and doctor were all nice and more than helpful. I got the medicine I needed, as well as the peace of mind I sought. The staff called in the Rx to my pharmacy for easy pickup.
I would definitely return here again if necessary, as the staff was accommodating and they accept my insurance ($ 10 co-​pay on a Sunday? Okay!). The hours are convenient enough and it is close to the PATH/​multiple subway lines. I wish there was another person on site, but it is definitely worth the wait for the helpful staff and the weekend convenience.