EECU Credit Union

Could not recommend this credit union. For the third time in about 8 months, our debit/​credit cards are mysteriously blocked — usually always happens on a weekend, when there is no way to get ahold of anybody. I understand the need for tight security, especially with all of the identity theft going on, but when we are using our cards in our hometown at our local grocery store, I just don’t get it. Each time it happens, the explanation just gets more ridiculous. This time, we had a car full of kids heading to a soccer tournament in Plano, and stopped by our local grocery store (Kroger) to pick snacks/​refreshments. We stopped to get gas first, then went into the store. While trying to pay, the card gets declined — both credit & debit — no groceries or snacks for us. We tried using the card at the local Chase and then drove out of our way to the local EECU — card denied and ‘financial institution is not available’ are what we got. Amazingly, there is no 24-​hour number to call, even after looking online — can only block the card for being lost or stolen and request a new one (would mean both cards for us).
Talking to EECU today, the explanation we got is that the card was blocked because we got gas and then went in to buy groceries — HUH??? The last explanation was that you can only use credit at certain stores and that you can only use debit with a pin at certain stores — when I asked how are we supposed to know what to do at which stores, they had no answers.
My answer is to just close our account and go back to Chase — only used EECU since they had something to do with AISD, but can’t take it anymore.

It does not matter which atm you go to they are constantly down. I have tried for two weeks to deposit checks at two different locations and the system is always down. Will be looking for a more reliable banking service. Another thing is there is no one to complain to after a certain time about the problems that you are having. Two locations in the Mansfield/​Arlington area are a disgrace!