TSO Mansfield

TSO Mansfield is exceptional! I happened across their website about a year ago and decided to go in for the first eye exam in over five years. Dr. Prapta is very knowledgable and ensures you are always comfortable. I appreciate that he takes the time to sit with you and be completely thorough in his exams. I have a hard time focusing with my left eye, as it tends to be kind of lazy, and he never rushes through.
The office is well kept and they’re very quick in getting in orders. Contacts take one day and glasses take about five days. They will also give you trial pairs of contacts to try and are so patient as you try to put them in your eyes for the first time. I think the whole staff is excellent and quite patient and I’ve never had a single problem. I would definitely recommend them, and have recommended them, to many people.

The people in this office are completely inept. I have continued issues with them «verifying» my insurance. There are constant paperwork dramas. As a recent example I had an appointment scheduled for Thursday. I had THREE messages on my phone from them between Monday and Wednesday telling me «you have no insurance.» I called to rectify. The woman who had called me told me she had no record of my insurance. I said yes. I do have vision insurance. I spent 15 minutes giving it to your office the week I made the appointment. Her response is well we cannot verify it so you need to call your insurance company. I said why do I need to call them when YOUR office is the only one saying I have no insurance?! Are these employees not being paid to verify people’s insurance? Her response was basically that it was my problem and «there is nothing we can do.» I cancelled the appointment and called my insurance company who verified in 20 seconds with the same ID number that I do indeed have vision insurance. My insurance company representative said if they had called he could have straightened it out in one minute and offered to call them for me. Since I have been a customer there for five years do you think we could have straightened all of that out when I came in for my appointment?! I can’t stand the ineptitude anymore so I switched doctors. It’s not worth the hassle. And I took the three people who live in my house with me to our new doctor. Loss of four patients.