Warren’s Heating & Air Conditioning

I knew someday soon I would need to replace 25 year old furnace and A/​C. When furnace went out and was going to be several hundred $ to fix, I decided to go ahead and replace both. i never felt that «used car salesman» pressure from Frank as he explained all of my options and the cost of each. Took them 4 days to install, but with all they had to do, I don’t think that was too long. Installers were very professional and courteous, and didn’t seem to mind me watching them work occasionally. Michelle in office was very helpful with financing and rebates and keeping me informed. I recommend them highly.

My mom was having issues with her heater. Service tech said it was the control board and he just happened to have one and could install it for 750 $$ luckily my mom is not an idiot and called me. I found the part for 86 $ and it took all of 20 minutes to install. Is that 700 $ in labor cause if it is, I’m in the wrong business! The only positive thing is the tech properly diagnosed the problem. I call BS!

I called Warrens to out to give me an estimate on a problem with my A/​C. I had run to the store, and wasn’t home when the man arrived, because he came a little early. No problem.
My husband took him to the unit but then went into the house. Big mistake!
When I came home I went to the back yard and they guy said he was already done «repairing» the unit!
I went into the house and asked my husband what was going on with it. He said the guy said it was the capacitor or something (I don’t remember) and that he was going to give a quote. I told him that the guy had already repaired it and what did he say was it going to cost. My husband said he didn’t know, he wasn’t given a quote yet.
The unit now works fine, and the cost was good. But I don’t like this method of getting business done. I think it is sneaky and unprofessional. Because of the way this was handled, I can’t recommend this business, nor will I ever call them again.
Added 10.26.15:
I read the retort from this gal from their office. She can say whatever she wants, but it is still lying. Only 3 people were at my house that day, and she wasn’t in the technicians pocket.
Since the service date, I have spoken with others about the service I received, and it seems that it is pretty common for this company. But very few of them had heard of Unilocal,so they never posted their unhappiness with the service. Something you might want to consider.
If you want to do business with a company that will backup lies told to them by their staff (I presume) rather than someone who has no interest other than to rate a service, so be it. And remember, you asked for it.

Super happy with our experience with Brandon at Warren’s. Our a/​c went out, called them on a Saturday afternoon, he arrived within a couple hours, made the repair and we were good to go! Pricing was great and Brandon was extremely friendly and polite, which doesn’t happen much these days! I will definitely recommend them to my friends & family!

Got a call after the tech came out from some manager quoting 3500 for what the tech and 3 other companies quoted 1000.
Meaning either this guy and company love to rip people off or they weren’t interested and wanted to drive me away. Do not recommend at all. Not even for a diagnostic. Steer clear !!!

What a terrible day to loose our AC! It was forecasted to be 105 that day, Wednesday, in Manteca when I called Warrens in the am.
Chris arrived at our house that day for a consultation and Mark followed up the following day, Thursday, with an estimate. Chris and Mark are very professional, courteous and presented us with 3 options. We chose our option-​very competitive pricing, and the repairs were completely done the third day, Friday, by 12pm.
Very fast service, professional and experienced technicians (Cameron was polite and explained what he repaired), overall a great experience.
We appreciate Mark and his teams ability to competitively price us and provide professional service in an expedited manner!

A super great experience. The air conditioning gave out during a hot spell up here in Manteca. I work three jobs and have limited time to accommodate an inflexible service schedule. These folks met my needs and did so within one day. Michelle, the customer service rep, gave me a four hour block as to when I would get a tech and he showed up within the first hour of that window. The tech, Steve, was very professional and courteous. He diagnosed the problem within a short time, fixed it, and did all the other things (like cleaning the filters and checking the Freon) that distinguish great service from «just getting the job done.» No wasted time and great communication. Going forward, these are my AC and heating people. Great job!

These guys are outstanding! We came home from vacation to find our air conditioner not working. Outside temp was 106 and inside temp was 90 degrees. Our a/​c only blew hot air. I called as soon as they opened at 7:30a the next day. I did not expect same day service but they had a truck in our area and fit us in. The tech showed up, asked to see the thermostat. Saw the lights dim when he turned on the unit. Went outside, replaced the condenser and minutes and our air was back on! These guys have the best service! Thank You to everyone at Warrens for being awesome!

About a year ago I called Warren’s to come out and service my at the time, 4.5 year old AC. They came out and did an initial test. The service technician, Brandon, did a little checking then told me he could not determine what the problem was without performing a more expensive test. He told me I had to pay another $ 350 for a more thorough test in addition to the $ 85 service call fee. Reluctantly I told him to go ahead and do the test. He told me he had to go back to his office first to get something to perform the test. I told him I had to go to work soon and that I would need to leave soon. He said he would be back within about 20 minutes and so I said ok go ahead. I waited about an hour and he did not come back. I left and went to work. I did not call them back out to reschedule. This year I called another company. They came out, did a quick check and found the problem. In about 10 minutes! And they did not charge me $ 350 to do the test! Only the initial service call fee. They told me it was a common and simple problem that did not require a more thorough test to find. What really sucked is that my warranty expired in the meantime. I didn’t know it was expiring. My bad. So I had to pay for the repairs 100% out of my pocket, $ 2200. Had Warren’s found the problem when I called them out then it would have still been covered under my warranty. I called Warrens back a little while ago to get an explanation for charging an additional $ 350 for an additional test that was not needed and Brandon told me that the test they do is far superior to the test that was done by the company I called out. I told him I didn’t care if it was more superior or not and that all I cared about as a consumer was finding the problem and getting it fixed at the lowest cost. The new company found the problem without charging me $ 350 for the more thorough test on top of the $ 85 initial fee. Too bad I didn’t call the second company first. I would have saved a lot of money and frustration. I told Brandon that I was going to write this on Unilocal and he said go ahead. He really didn’t seem to care and stuck to his guns that they didn’t do anything wrong. I told him that maybe they didn’t but there are other companies who provide a better service, look out for their customers first and don’t charge $ 350 for tests that are not needed… seems like they were just trying to make more money off me. Anyway, Buyer beware… Live an learn I guess. At least I hope this can help someone else.

I called Warren’s heating and air after my AC was making a rattling noise. (it was the first hottest day of the year 106°) I explained to Mark over the phone what it was doing he said they are busy because everyone seems to have problems after the first hot day of the year. He said he would get back to me as soon as he can! He called me the next day & changed my capacitor (which was really quick) my AC was up and working in no time! The service was definitely 5 stars and I recommend Warren’s to anyone who has any future problems.

Mark came out today to check on the unit and he did a fantastic job. He fixed the rattling on our vents and cleaned them out AND accommodated by work schedule. I think maybe there needs to be a bit more communication in the office when scheduling appointments/​following-​up etc., I didn’t get that reminder call like they promised so it wasn’t clear if I would be seen, but overall the service has been great.

Great company. They don’t over charge and they don’t take forever on a job. Reliable, punctual and they always give me a great price!

Honest and professional company. Work crew, Frank and Mark were awesome at customer satisfaction and completion of job.
I had 3 estimates from 3 other company on new heat and air conditioner and Warrens beat them by $ 1000’s of dollars. I highly recommend them by far over all companies in the valley and bay.
I am a person that does not write many reviews but when a company’s work ethic and integrity is showed at the highest level I will share my experience with others!

Mark was awesome. He showed up exactly when I was told he would be there. He did a great job fixing our current A/​C unit. Also it’s nice to see a company charge what there estimate says it was going to be. definitely will be recommending Warrens heating and air conditioning to all my neighbors and friends.

Beware! This company wanted to charge me $ 485 for a job that another large company did for $ 127.50. They are obviously trying to rip people off!!!

From the office staff to the technician the service was great. We needed our air conditioner moved and Warren’s quote was less than 2 others we got and they were able to do the work within the week. The tech, Jesus, arrived right on time and was very proper and polite. He worked efficiently and answered all of my questions and concerns. The job went fabulous and we are very pleased with the outcome. Do not hesitate to choose them for you work and it is great to be able to support local small businesses here in Manteca.

Excellent service, timely, & reasonably priced. Such nice people, from scheduling through completion of the job. Definitely recommend.

They tried charging me 200 dollars extra for a broken themostat! Little did they know Im on the smart program with PG&E and they installed my themostat so I called them out to my house and they said everything worked perfect and nothing was plugged in… THEY WERE TRYING TO RIP ME OFF! On top of that they used my latter in the house to get in the roof and they took my latter! I didnt notice for a couple days and finally called and the receptionist which was very rude anytime I talked to her said they had it and would return it… I asked when because I have school and she said «I dont know» and said she couldnt figure out when for me. I informed her that I was going to leave a bad review due to all of this and she said «OK» She must be the bosses daughter because no company would hire such a rude, unprofessional girl… If I could only go back in time they definately would not have gotten my $ 3,600 business.