Would prefer to give 0 stars. Denise was completely rude. Never asked what the problem was with our current phone and instead started throwing out dates and dollar amounts. Was not interested in actually helping us get a replacement phone. When I suggested she work on her customer service skills she looks appalled. The look was priceless and I hope we figured it out. Off to another store with people who actually gave customer service.
Vic R.
Évaluation du lieu : 1 Chandler, AZ
Just like the other reviews, this store really lacks in customer service and overall satisfaction. I use ATT, but u get much eyelet service just using the web for my products. These people also put themselves before the customer.
Duke B.
Évaluation du lieu : 5 Minneapolis, MN
We switched from Verizon to At&t and wanted new iPhones. This at&t didn’t have the iPhones so this dude literally drive to 2 different at&ts in different cities just to get them for us. That’s good customer service.
Richard D.
Évaluation du lieu : 1 Osseo, MN
Went there to purchase a sim card twice. I was told I had to wait at least 45 minutes both times. The second time I dealt with the manager, Susan who was rude, condensing and tried to tell me I could not have a conversation with other people in «her» store. 40 minutes later I walked out of «her» store without receiving the help I needed. The manager needs training on people skills, she needed to get in the last word every time and was a bunglinig idiot. My cat could have provided me with better customer service. I wil now take my business to a different AT&T store. My advice for this store is to hire a different manager with a better attitude.
Lola B.
Évaluation du lieu : 1 Minneapolis, MN
Went here with my husband to get him a new iPhone. The young sales guy tried to convince us to get rid of our unlimited data plan for a 5GB data plan. I know from thorough research that the 5GB plan would not be enough for us and that our best option data-wise and cost-wise is unlimited. He would not take no for an answer. We ended up telling him FIVETIMES that we wanted to stick with our unlimited data plan. So, not only was he misleading saying that 5GB would be more than enough, he was combative and rude when we declined. Needless to say we left without buying a thing. Customers should not leave a store feeling talked into something. I will never come back to this store. I purchased my 3rd iPhone online in October and we’ll be doing that moving forward. Trying to convince some pushy sales kid that we know what we want is just not worth my time.