iCracked Professional iPhone, iPod and iPad Repair

Read the great reviews and decided to contact iCracked for LCD replacement on a Samsung Galaxy S5. Once you request a quote, you get «automated» responses via email and text that someone will contact you soon. I waited for 3 days with no response. I came to find out the person (Timothy) had claimed my ticket, but never tried contacting me. That was when I found out that they rely on contractors to do work for them. Most do little or no business with iCracked, but could «claim» you ticket. I finally got Timothy’s # from the iCracked customer service and called him for a quote. He answered the phone in a less than professional manner and seemed obviously to my request.
People here on Unilocal mentioned they worked with Katherine and she was great, so I contacted iCracked for her contact info. When I contacted her, the voicemail said she was stuck in Mexico due to dental surgery complications and unavailable for work.
Overall, I was not impressed with their «random contractor» business model and lack of screening of the people they employ. I also called Samsung and found their quote for LCD replacement is over 25% cheaper and at least I know it would be done by qualified professionals, instead of people that watched someone do it on Youtube.