Enterprise Rent-A-Car

I can’t understand how anyone can give less than 5 stars! I’m from the customer service world and I have to tell you that this experience rates in my top 5 all time. So much to be grateful and thankful for coming from Danielle and Michelle who made my experience so easy for me! I’m not going into detail cause it would be too long and nobody wants to read something that long. If you need detail, leave a comment. FREAKING FANTASTIC!!!

To whom this may concern,
My wife and I were renting a car here because our car had gotten into a bad accident and insurance had covered us. So we drop our car off at the auto body shop in Martinez which was 5 minutes from the enterprise location and we walk in thinking the service will be excellent. Well that thought changed once your Manager Danyelle told us we couldn’t rent the car because my wife didn’t have her license on her. So we understood and tried fixing the situation by asking her if she will politely take us to the DMV in concord and rudely said «Nope we can’t take you.» With no sympathy or a drop of customer service skills. So she said we have to have a proof of drivers license and a photo copy of picture ID so we did and brought it back to her and she simply said «I can’t accept this» again with no sympathy or customer service skills. In my honest opinion I’ve experienced the worst customer service and would not recommend anyone to come here.

I just had the worst experience I’ve ever had renting a car at this Enterprise. The car they offered me smelled of cigar and I requested a different car. The manager was extremely rude and didn’t even acknowledge my concern by sitting in the car and. apologizing but instead felt I was «taking advantage of the situation «as there was only one other car available. I can honestly say I won’t be renting another car from this location any time soon !!!

I made a reservation for a 12-​person van on 06÷27÷15 for 08÷06÷15. I received a confirmation number, email and everything seemed fine. I received a phone call on 08÷03÷15, 3 days before I needed the reservation, telling me that they were not going to have the requested van and offering no solutions or alternatives. When I asked why I was just being told about this, three days before the date, I was told that they were doing me a favor by letting me know on Monday, rather than the day before. I couldn’t be more displeased.

I rented a car for the first time and was surprised at how simple the process is. I’ve shopped around and this location has the best rates in the area and the staff is especially nice and accommodating. Everything was straight forward, no hidden fees.

In the past 2 years I’ve rented cars from this location over 20 times. They went through 4 managers during that time and every manager was really great! I had a car reserved for a week over Christmas. I went to pic it up, there was another new manager there and he refused me a rental because I did not have a utility bill to prove my address. I work as a live-​in caregiver and have worked here 4 years, I do not pay the utility bills. They ruined my Christmas, I had to cancel my plans, cancel my hotel and had to stay home. The new manager and the district supervisor refused to take in to consideration that I’ve spent hundreds of dollars there, I have rented from them over 20 times, always brought the car back in perfect condition. All they cared about was a utility bill, they refused to take any other document with my address on it, even mail I had gotten from them! There is NO reason they should not have given me a car! The manager and the district manger were absolutely unreasonable and they could have cared less that i was a loyal customer or that they were ruining my holiday. I will NEVER go back there again! Thanks enterprise for ruining my one chance of the year to visit family because you are anal!

Very helpful!

Really easy to book, reasonable rate and availability, great customer service, close to home, easy return. We wanted a economy car since it was only for a driving test so they put us in a Fiat which was just fine for a novice driver. Our first try at renting a car at Budget in Concord was a nightmare.
The business is a little small so they probably run out quick so book in advance. Also, we got their first thing in the morning and got the car that was being returned, so we had to wait while it got cleaned, which was pretty minimal (the cleaning) so I took off one star. Otherwise, everything was great.

Poor service horrible about answering their phones. Gives one excuse after another for not being able to provide the service as advertised. Manager is not willing to go the extra mile as promised. One star is the lowest score, however they are not worthy of a one star rating.

Best car rental guys in the buisness. Always super cool and professional! I’ve been everywhere renting cars in sf, oakland, and concord and these guys are my #1… They’re always there when Im in need of a rental. Jarett is always very professional and has a friendly attitude and Steve is always very helpful and super cool. Thanks guys and keep up the good work!

When you are in a bind and need a car pronto, there is no room for «how much is it» or «what kinds of cars do you have…»
When you need a car — you need a car.
This a very convenient location, just off of Highway 4 on Alhambra Avenue. Plenty of gas stations around it to fill the tank before you return.
James at this Enterprise location stayed after hours for us when I called stranded at a gas station with a half dead car of my own. I knew I would not have made it to the dealership in time… But I could go to Enterprise, get a rental and then get a tow truck.
Service was fast and very professional. You can opt for pre-​paying for gas for $ 3.54/gallon… the cheapest around was $ 3.63. But only do that if you know you will use the whole tank, it’s non-​refundable if you only use half a tank.
When I was returning the car, Fiona was very helpful as well.
Yes, in the end I did care that a Hyundai Accent cost me $ 82/​day… but again — if you need a car, you need a car!

Nicole and the other representative were very helpful during my recent visit to Enterprise in Martinez. In fact, I cancelled my Avis reservation in the SunValley Mall location of Avis in Concord after talking to Nicole on the phone. Enterprise provided a much better customer service experience and didn’t have you give them your first born child in order to rent a vehicle! Again, the staff at this location were extremely helpful. Enterprise also picked me up and dropped me off. The vehicle they selected for me was great and very clean. I couldn’t have asked for an easier transaction. Keep up the great work guys!