Panera Bread

Gets a bit crowded at this location, and parking can be tough with all the new restaurants going in at Mashpee Commons. The food is tasty, salads are always fresh and they have a great kids menu. Staff is very friendly at this location and kids are welcome.

This is the first time I’ve written a review on Unilocal and I’m sorry it has to be a bad one. I feel like Panera is the go to choice for a lot of people who just want a light, no hassle meal. Most Panera stores I’ve been to have been clean, well-​kept, and pretty decent. This store was really, really bad. I went here with my mother around 6:00pm about a week ago. There were about three people in line ahead of us and maybe one person behind us in line so it wasn’t super busy. We gave our order, no problem. They were out of beepers to give us so they’d just call our name. No biggie. We went to find a seat… as others have said, the layout of the restaurant is weird. We walked around and found dirty dishes on tables, overflowing bus bins, napkins and papers on the floor, tables not wiped down. It was gross but since we’d already ordered we stayed. I went in the bathroom before our order was called… no toilet paper and no paper towels. Then we got our food. They gave me a side of bread with my sandwich… uhh ok, as if the sandwich didn’t have enough bread? My mother’s salad had wilted, not fresh lettuce. I did see somebody I thought was a manger walking around. I thought maybe the store had a rush earlier and she was catching up and would start cleaning a bit. Nope. Nothing. She just disappeared again. This Panera is surrounded by upscale stores and eateries. I don’t understand why it is so BAD. It makes me not want to go to another Panera again. The whole experience was disappointing. Just a big wasted of $ 25.

Manager just comped my sons meal b/​c I had a coupon they sent me after I got overcharged my last time in. He loves the smoked turkey sandwich, chips and cookie. I appreciate being taken care of after a mistake. We will be back!

I love Panera but I find the location does not operate like other Panera restaurants that I go to when I travel around the Northeast. I had a very negative experience at this location a few weeks ago see the attached pictures. Where they were preparing the food was clearly not clean and the «cook» kept wiping her gloved hand across her for head and then making food. I let the company know about my disappointment and it was pretty evident that they could’ve cared less.

This place is horrible and crowded. Their wifi sucks and their sandwiches are overpriced. Go to bagel haven. Their sandwiches are basically the same except for two dollars less and attention to detail that actually makes them good.

I recently visited this location around 7:30 pm during non busy hours to grab a sandwich for home in RI. The lady (my guess the manager) saw me standing at the counter but kept fussing moving around bakery items before she finally acknowledged me. I ordered a sandwich however explained am allergic to smoked products so requested a different cheese which seemed to put her out, and mentioned I had a free reward bakery item in my account. She never asked me what I wanted for my side, bakery item nor if I wanted a drink but rung up my purchase. I paid then asked again about my free bakery item and she was rude in responding, she had forgotten. I picked up my order, straightening out at the pickup the side I wanted and headed home. As I was driving I took a few bites and started to have an allergic reaction and discovered the sandwich had the smoked cheese it usually comes with instead of the requested replacement. I had to toss it out. I waited until I got home to have the pastry which ended up being hard and stale. HUGE disappointment all around for Panera Bread.

This franchise is conveniently located in the Mashpee Commons but like one other Unilocalee said the layout is certainly not one you would find in a typical Panera Bread. There are two entrances one located in near the ordering area and a second location on the backside of the restaurant which makes you have to go through eating patrons just to get to the ordering area.
The food was ok as the soup was warm and not hot. The sandwich was well made and tasted good. I had the turkey and avocado BLT with the wild rice soup. The staff was friendly and I didn’t stand by the ready line so I didn’t get a look at how the staff interacts and works together from a a cohesive standpoint. During a steady day they can typically have your order ready by the time you find a place to sit down (approx 1 – 2 minutes). On a busy day this place is packed and it could be a few minutes before you see your food but that should be expected with them making everything to order.
Overall this franchise is good but I would not put them in the great category quite yet. A little improvement on the temperature of their food would get them at least the 4 stars.

Best Panera I’ve been to; the young lady behind the counter was very efficient, she named all the items that were in our salads to make sure we wanted everything, never had anyone at a Panera ask that. Food was good and fresh as always and they have outside seating which is typical but since it’s at Mashpee Commons it’s more interesting for people watching.

Loved the outdoor patio space at this little strip mall in Mashpee. Like Panera, there are lots of other cute chain stores nearby to check out. Nothing to really be amazed by, but I did like the iced tea options here and there was plenty of room for our big 15+ person group to find seats both inside and outside. Good meet up spot for lunch or just coffee/​tea and a snack.

Below average, even for a Panera Bread. I know its newly opened and perhaps going through some growing pains, but there’s WAY better options for coffee, breakfast, lunch and pastries nearby.
I was dragged here on two separate occasions with friends, and both times I couldn’t finish my food. My sandwich was dry with barely any meat, bread stale and chewy, coffee average, and cinnamon pecan roll (despite looking amazing) was stale.
One thing worth noting, when I purchased my cinnamon roll at 9am, I asked when they were baked. The woman behind the counter snorted and rolled her eyes, and claimed they made everything fresh every morning. Bull@!%&. The thing was stale… the only way it was made that morning was if it was made at 1am and left out for 8 hours.
The ONLY reason I give it 2 stars instead of 1 is I appreciate the calories listed on the menu, and the offering of healthier options (such as apples instead if chips).

Mashpee Commons is one of the places I just have to stop in at when I am visiting the cape. I ws surprised to see a Panera is now there and made that my number one stop for lunch.
Great spot! It seems a bit smaller than the one I am used to but kinda made a more cozy look to it which I liked.
Right away I liked the way I was greeted with a smile and the woman knew all the answers to my questions.
My food was great and the bread was so fresh and a bonus was it was Warm!
I loved how the manager (I think)? came over and asked if I needed anythg and if every thing ws how I wanted, and she even cleared away my things as I ws getting up.
On my next trip to the cape I will definitly stop in again for my lunch and hope the roll is warm again!

Mashpee now has the Panera Bread chain restaurant in our town. I like the Panera Bread food! They have good reasonable prices and friendly enough people. However they must all go to the same training class where they are taught to be slow! One day I was there and 15 people where inline to place orders and only 2 people at the cash registers! I Took one look at that walk out the door! This hasn’t happened just once, this happened multiple times at this location. Best time to go to this location I believe it’s between 8 and 10 a.m. and between 2 and 4 p.m. lines seem much shorter. Another interesting situation is the seating is to little and all bunched together so if you wanna have a private conversation do it somewhere else. They do have nice outdoor seating but who wants to do that in the cold, but will be really nice this summer.
Again really enjoy the food but the service is something to be desired! Hope it gets better over time!

This specific Panera is a bit like the awkward cousin you don’t know at your family reunion. You can tell it belongs in the family, but something just isn’t quite right. For instance, the layout of the place. So, someone got the bright idea to put an entire glass room inside of a restaurant. Not really certain what the logic to this was… but it’s not exactly convenient. We waited easily 15 – 20 minutes for our food, despite the slow crowd. Still, it’s a Panera, and the food tasted just like it should. I love that you can hang out here for a while and relax, especially when it’s slow there’s no rush. Panera is the Starbucks of sandwich places.

Typical setting, service was not that great, ask for no horseradish and still got it. Rude when I asked for a specific drink. Of course expensive for what you get.

Great oatmeal and café latte. Service was friendly, but not efficient when a lot of patrons are there at the same time.

As someone who is a huge fan of Panera Bread anyways, I was highly anticipating the arrival of the new Panera in Mashpee. In the first opening week alone, I was there three times.
The food quality was great, all my favorites and I even got brave and tried some new items off the menu! The layout of the place is a little strange. It’s definitely on the smaller side, but they utilized all the space possible for seating. I don’t care for the glass room they have in this Panera, so I prefer to sit elsewhere. That is my only compliant.
What makes this Panera so outstanding, is the service. The staff and managers go above and beyond. Managers come around and ask if they can do anything, staff actually takes your trash for you. Once, they accidentally messed up my order and they not only gave me my correct order, but put my wrong order in a box for me to take home as well.
I’m a little biased because I love Panera Bread so much anyways, but the service in the Mashpee Panera absolutely excels over any Panera I’ve been to so far! (And I have been to every single one in the Boston, Cape Cod area!)