Before I begin, I just want all the readers to know that I NEVERHAVEWRITTEN A REVIEWFORANYTHING, BUT I ALSONEVERHAD A HORRIBLEEXPERIENCELIKE I DIDATANGLER’S INNINMATLACHA, FLORIDA P. S.- JANETTE, WHORATEDTHIS5STARS, ISTHEOWNER! HEADSUP *Situation: Booked 3 nights. Had to return to Miami the 2nd day for college class. Planned on returning that night after class(after driving 2.5 hours), but told Janette she could try to rebook our room if we could get a refund for the 2nd and 3rd nights.(we didn’t really like it the 1st night, so we didn’t care if we came back or not). Since Janette never said she booked the room(even when we explicitly asked her prior to leaving Miami and coming back to Matlacha), we came back to get our money’s worth.* The next morning, the owner Janette was completely rude to my friend and I. Her rude awakening at 11am with a loud knock saying«GIRLSITS11TIMETOGO» when we weren’t due to check out until the next day was inappropriate. When we tried explaining this to her, her direct quote after cutting me off was«bottom line is, YOUCAN’T STAYHERE». Mind you– this was the morning after we had arrived back at our room at 10:30pm, exhausted, only to find our hotel room door was locked and there was someone else sleeping inside OURROOM. Janette claimed it was a «miscommunication» but our back and forth text communication clearly states we would be returning later that night if she was unable to rent out our room. *see photos* She was supposed to NOTIFY us if she rented the room. So we clearly asked her before heading back to our room if she had rented it and her answer was«??» as if she didn’t understand English. When we arrived to find our room occupied by someone else, luckily there was another open room where we could sleep until Janette would so rudely burst in in the morning ANDLITERALLYKICKEDUSOUTFORNOREASON. WEHADPLANNEDONSTAYINGFOR3NIGHTS! Since we are young ladies, I blame her rudeness on a desire to rip off young girls. I don’t think she would have acted this way had we been older adults. My theory is she knew that the other 3 rooms were checking out, and wanted to trick us into coming back and filling a room… a room which is highly over priced for the quality to begin with. Speaking about quality of the rooms, the first room we were in(Room 4), had only scalding hot water in the shower. The cold water spicket didn’t even turn so the only option was to get burnt by using only the hot water side. The television didn’t work in Room 4. The room smelled like a dirty mop and was old and dingy. The«Captain’s Quarters»(Room 1) which we were forced to stay in the second night had stained sheets and the toilet did not flush. Also old and dirty, with dust caked on everything. The owners advertise that there are bikes you can use. Literally every single bike had broken or flat tires and were completely rusted. Couldn’t even use them. The photos show a tandem bike, which doesn’t exist at the hotel. This was the biggest waste of money I have literally ever experienced. Janette ruined our entire week, which was supposed to be a farewell trip for two best friends from childhood before we get separated across the country due to our jobs. SHERUINEDWHATWASSUPPOSEDTOBE A RELAXINGWEEKBEFORETWOBESTFRIENDS, LIKESISTERS, AREABOUTTOBESEPARATEDBYTHOUSANDSOFMILES. I am still so LIVID that I had to post our experience with this place. I tried complaining to the Better Business Bureau, but turns out they aren’t even certified. BIGSURPRISE. I am sure Janette will try to ‘explain herself’ and make it look like this was my fault. Listen, I work in customer service myself and this is NOT how you run a business. This is how you trick young college girls into funding for your Lexus payment.
Scott G.
Évaluation du lieu : 4 Fort Lauderdale, FL
If you want a quiet getaway in a quaint fishing village, this is the place. Clean, conveniently located and the ability to fish right off the back deck. Screened in porch.