LongHorn Steakhouse

My boyfriend and I were in the mood for ribs so this was his choice. Our server was Makeda (I hoe I spelled it right) and she was awesome. Everything was delicious and just right.

Surprisingly very good
Much better than expected from a chain
Nice sized, well prepared portions.
Better than competitive chains

Tonight was not a good experience for me. My pork chops were dry, my corn fritters were undercooked, and my broccoli was unseasoned. I usually like Longhorn, so maybe it is this location or a bad nite. Either way I won’t return to this location or Longhorn for awhile.

Greeted warmly as we walked in. For a Friday night after 7pm, we were shocked to be seated immediately!
Our server was friendly and knowledgeable of the menu. Although she did not know if an e-​coupon we had would work.
We ordered an appetizer (firecracker chicken wraps) with our meal because things seemed to be moving ever so slowly! The appetizer was rather tasty but things went downhill from that point.
It took FOREVER for our food to arrive and the restaurant was rather empty, particularly in our section. When it did, our younger son’s kid’s meal was the best looking plate! I specifically asked for a medium well burger to have a warm pink center. It was charred and very well done. Our older son’s burger from the kid’s menu looked the same. Perhaps most disappointing was that my husband ordered a steak with a baked sweet potato as his side. The steak arrived without it; he had to eat french fries with a steak. The server seemed offended when my husband said «nevermind» to a sweet potato that would arrive midway through his meal. In fact, her demeanor completely changed and she didn’t open her mouth when she dropped off the check. We still tipped her as the quality of food was not her fault but we did expect her to remain courteous.
Not done with Longhorn but scratching this location from our list.

Let me start by saying I normally don’t give 5 stars to chain steakhouses like this, but the bartender’s service after a poor experience across the street tonight made the difference.
Hakim was awesome! He provided great, friendly, and attentive service. I told him about my horrible experience at the Tilted Kilt across the way of waiting over 10 minutes of never being acknowledged or waited on at the bar. I was only going to have a small order of wings there, but thanks to Hakim’s hospitality I went all in on a big juicy steak.
My ribeye was cooked perfectly and tasted great. I had a couple of special requests with my salad and he was extremely accommodating.
A big Thank You and job well done to Hakim and Longhorn!

Ask for Brad ! Most delightful server we have had in a while. Ask for a Bloody Mary, extra spicy & extra dirty and he made sure the Bartender made it as requested. Our salads were prepared as ordered with the dressing on the side Our entrees were perfect with my Prime Rib was cooked to order a perfect Medium Rare. Thumbs up to great service & good food.

Finally returned with my husband after attending a Unilocal event months ago. We used a free appetizer card we were given and ordered the calamari and then ordered the Porterhouse for two.
I was not a fan of the calamari, they were really heavy on the sauce so it became overwhelming after awhile. The steak was really delicious with a nice flavor. It did come with table-​side sauce but I actually preferred the steak on its own. It was a lot of food but my husband managed to finish it for us :)

I went last night with my sister and a cousin and we had a very enjoyable dinner. I had the salmon with rice and a Caesar salad. The salmon was tasty and sides were equally good. My sister had the prime rib, medium rare and it looked delicious. She ate it all and was quiet all through dinner, so it must have been good otherwise she would have been a lot more «chatty.» My cousin’s steak was ordered medium but was a little too rare for her. Our server, Carly, was very friendly and a great waitress. The service was quick and our drinks (Sangria and a margarita) were very tasty. The atmosphere was pleasant and you can actually have a conversation without yelling. I can’t wait to go back and try the prime rib!

Not good at all. The food was very bland. I went there Sunday 4÷12÷2015 and what a disappointment. The 8 oz prime rib was over cook and very bland and I ordered it blackened what went wrong I’m not sure and the bake potatoes were old… my leftovers are still n the refrigerator.

Enjoyed a wonderful dinner with unusually good service. Tried the lam chops, excellent. Crab dip, just the right amount of spice and crunch with the pita chips. Dessert was a special treat that our table of 8 thoroughly enjoyed… all up until we spotted the 2 ½ inch cockroach perched on the wall behind us! This one location just lost every opportunity for my repeat business. NEVER again!

2^nd Chance and they fail… I actually like Longhorn Steakhouse restaurants but this one keep shooting itself in the foot.
Hits — pleasant bartender
Misses:
— poorly staffed bar, took too long to get a GOW (glass of wine) or the bartender’s attention.
— I ordered the 11oz ribeye – medium, rice and green beans. The steak was ver well done, no pink, I’m still chewing a piece right now, it was awful. The rice was the best thing on the plate and green bean came on a separate sauce plate – they didn’t leave them in the microwave oven long enough. They were cold and awful.
One of the 3 stars go to the manager for discounting my meal without me asking… I would have preferred a refund but nevertheless, I was pleased with that.

My best friend and I went there as part of my birthday celebration. It was our first time and the LAST time we will ever go there. First of all we went to the bar to order cocktails received the worst service ever. We had to wait forever because the server was busy talking. When she came she was not friendly at all. The area at the bar we were sitting at needed to be cleaned off. When she came she took the dishware and utensils. Took our order but didn’t wipe the area off and left two used straws there. So we WAITED on our cocktails. Finally when we got our drinks I asked if she would wipe the area off because there was a sticky substance on it. The server gave me a funny look and said sure. So she gave us our drinks but didn’t give us napkins. Which you usually get when you order comes you get napkins. But we didn’t. So I got the server’s attention and asked if she could bring us napkins. When I asked for the napkins I got the impression that I was agitating the server based upon the look and tone that I received from her. So as we waited for the napkins our buzzer went off. It took so long for us to get the napkins that the seater came looking for us. So I left and my friend stayed to pay our tab. Which it took her forever to do. While she was there she the server gave her an attitude because she asked for her change back and then goes on to say how much our tab was because she assumed that just because we got our cocktails that she was getting a tip. So when she brings the change she throws it down in my friends hand. Now, I don’t know about anyone else but to me you don’t get a tip for doing your job. You get a tip based upon the level of customer service you provide. And if you are deserving you will at least get the minimum. And if it’s good I will tip extra. And if you are rude you will get 0. So when we finally our table we asked to see the manager because that tip issue was the last straw. Management made it seem like she was sooooo sorry and that she was gonna take care of us when we got our bill. Needless to say nothing was taken off. But I wasn’t suprised. The service from our table server was excellent and I tipped him based around the level of customer service I received so it was extra.
Clearly there is an issue with the bar service because I read a previous review regarding the bar servers. I will not go back to dine there.

Bad bad bad service. Stood at the bar for 10 minutes and still never got acknowledged. Some of the most absent minded bar service there is. Food is not worth the price. I know it’s a chain but they could do so much better. Chains usually mean some sort of consistently. Not here. Cross it off your list.

We went here last week for a Unilocal Elite event and it was so amazing, so since we lived right down the road, I thought I would take my husband back for dinner after shopping with me all day! We went in and it was suprisingly crowded for a Sunday. We sat at the bar and our bartender Jasmine was so welcoming and sweet! We started with the appetizer sampler and it came with stuffed shrooms, chicken roll up things, and fried shrimp. It was all delicious but I think the mushrooms were my favorite! We then moved to the wedge salad, which is delicioussss! Their blue cheese is home made and you can tell a huge difference!
Their steaks are delicious and seasoned wonderfully. I also had a nice glass of cab with dinner (and extra 2 dollars and you can get 3 more ounces!) Overall it was a wonderful dinner and Jasmine enhanced our whole experience. With her adorable southern accent and her professional attitude while dealing with a… difficult customer… A really great steakhouse option that is close by and really making a splash in the Matthews area.

Our experience here was mediocre. The food was okay and the service was lacking. There seems to be a disconnect between the servers and the runners of the food.
We had a party of 4 and each of us ordered. A different person (not our server) brought out our food and interrupted our conversation to ask everyone what they had ordered while holding the plates. I can’t stand that!
As we fumbled to remember what we each ordered, he handed my husband his plate. He had ordered a flank steak but got a sirloin. The server insisted it was flank steak. My husband used to be a chef, it was not flank steak!
I ordered my filet rare and it came out medium. I was going to send it back but decided to just eat it rather than wait for another steak. After the meal most of our dirty dishes were collected, but not all of them. After getting tired of staring at the remaining dirty dishes we put them on the empty table next to us.
We had to flag down the server for dessert and coffee. As we were waiting for our dessert and coffee, another server (a runner) tried to deliver us 2 dinner plates! Couldn’t he see that we were a party of 4, not 2 and that we were done eating?!
The management needs to ensure the runners know what tables they are delivering food to and what each guest is having. We won’t be back, Texas Roadhouse is MUCH better and less expensive.

Been there twice and haven’t been overly impressed — but the kids like it. First time i went the steak was WAY to peppery. Had a chicken dish the next time and the first bite was full of fat. Wife had a chicken/​strawberry salad and the bottom of the bowl was swimming in dressing. Service was very slow the second time… wasn’t crowded and still waited 30 mins for food once ordered. Waitress second time was very ‘bleh’. First time I went the waitress was far better
Kids (teenagers) said the burger was good and the filet was good (tasted both… and they were right)

I’m on this rib kick lately, never tried them until Mother’s Day now I’m in love. I’ve only had them at one place and decided to spread my wings and try a new place today. Well I went to long horn and ordered the ribs at first they were ok, then I realized they were too charred to the point where you couldn’t taste the meat unless you put something else in your mouth to get rid of the taste. Now I’m not a rib expert but I know I don’t like the burnt taste I experienced today it was gross. I guess I should just stick to my other place and not try to adventure out any more. And it also was laced with fat, yeah yeah I know things being cooked with fat is a wonderful thing but being presented with it is nasty. Getting a fork full of fat is gross. But the potato man that was a good tater… lol

The short story: overcooked, dried out burger, oversalted fries and boring salad. What’s there to like?
I gave this other place another try for a late lunch — I got there at 2:30pm, there was maybe a half a dozen customers around. I’d said I’d rather sit on a chair than in a booth, I was given a chair … in a corner, facing the wall, in an empty restaurant.
This seems to be the norm in Charlotte and I decided not to worry about it. All I wanted was a medium rare burger w/​bacon (no cheese) and fries. The waitress says they don’t do MR, only medium and I decided to leave. The waitress ran to the kitchen and confirmed that they will accommodate my order.
OK, three or four very annoying Dolly Parton songs (I think) later the burger arrives. I gave it one bite and a chunk of dried out ground beef fell out. Sure enough the burger was not MR, M or even MW it was simply well done, as in FU.
Zero stars
Waiting for the waitress to return I had some of the fries but in spite of my hunger I had to stop because they were waaaay too salty, way more than last time and way more that is healthy.
One star
Waitress came, said «that’s not m.r.» then sent over the manager who asked what I wanted to do. Told her I didn’t trust the guy to cook me another burger and I ordered the flat iron steak instead. She also agreed to replace my fries with a house salad with a so called balsamic vinaigrette.
The salad arrives almost immediately and it’s … nothing but tasteless and without interest. I can’t believe they would serve a salad like this alongside a $ 30 steak, it belonged in family restaurant, a cheap one at that.
The steak had a pink center (medium) and again rubbed with the pepper sauce which no one asked me about. I ate, paid and left. What can I say about a steakhouse that can’t prepare the meat, the salad or the fries right other than «no thanks»?
I still had a $ 25 gift certificate from corporate for the last fiasco that I was saving for a dinner but I chose to give it away rather than eating here ever again.
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⁴⁄₁₇ Edit: Longhorn corporate doesn’t bother to contact disgruntled customers anymore than their restaurants do.

LongHorn is always consistent wherever you go. Just as good here as in Nashville! Flo’s filet is such a great lean cut steak, the Rib Eye can’t be beat for a chain restaurant.
Staff was good but not anything over the top. Layout of the restaurant was very pleasant. Overall a really nice meal at a decent price.

A friend and I got to go to Longhorn’s pre-​opening lunch before they opened this past Monday (²⁄₂₄). The overall feel, look, and quality of the restaurant was generally pleasing and we were warmly greeted and seated promptly to our booth.
Our waiter Tyler was a delight! And informed us on the days selections and gave us great suggestions. We started the food journey with the grilled white cheddar mushrooms. They were rich and garlicky very yummy! Then for our entrée we both selected the ribeye steaks, each was cooked perfectly medium and juicy with the perfect amount of fat.
If you’re in need of a good night out, and don’t want to break the bank this longhorn is the way to go.
And if you are lucky Tyler will be there to make the night or day even better!