NTB-National Tire & Battery

My mother in law took our car to NTB. I’m very sad to say they took advantage of a sweet lady who doesn’t know a lot about automotive. After getting a second opinion it turns out they would have charged her for a combination of things that weren’t actually wrong and/​or things that could be done under warranty with the dealer at no cost.
This is after charging her several hundred dollars for things that they convinced her were urgent to fix. Example? Break light was on… it was low on fluid. They told her she needed breaks (breaks were done less than 15k miles ago).
This was an incredibly dishonest situation. Will never do business with NTB again.

Steer clear of this place if your vehicle is still under warranty. I went in to have them service my vehicle and they misdiagnosed a cracked CV joint with… get this… a serpentine belt & tensioner replacement. To make matters worse, the manager there, Todd insisted that they didn’t have a fax machine and that warranty companies only remit payments via fax. So I raised the question: «Well, Todd, I seen you leave from the garage into this lobby without making a phone call to the company, so how do you know that they remit payment via fax only?» He stood there dumbfounded, and then offered to call. I said «no thanks, your business acumen is terrible» and promptly left. Went down the road a tad to Christian Brothers and had it fixed the same afternoon. Also, the belt and tensioners were fine. This NTB location is a ripoff.

I went by this location on a Thursday afternoon for an oil change. As a woman who has no knowledge whatsoever regarding cars and how much these things should cost (my boyfriend usually takes care of these things for me), I’m always a little nervous about getting ripped off when I go alone. The man who helped me (I think his name was Todd) made me feel really comfortable. He shook my hand, got right to the point, and got the work done quickly while also being friendly and attentive. He notice a tire on my car that was low on tread and mentioned that I may want to think about replacing it before any long trips, but didn’t make me feel pressured to buy a new one. He gave me an extremely reasonable estimate (bf says it was actually on the low side) for replacing the tire. I will definitely be back!

I’ve been here at least 10 times now from everything from oil changes to more extensive auto work. There have been some great experiences, such as the manager Francisco’s polite attitude and their willingness to pick you up or take you home while your car is under repair if you live close enough away. Unfortunately I’ve had three other experiences that are way more into the shady side of things.
1) They said they attempted but couldn’t do a full and proper alignment since my vehicle didn’t come with the required bolts, supposedly a common issue with my make and model, however was told they could get the bolts and do it for a few hundred dollars. I obviously declined and they said I could bring back again in another week or so to attempt to align again for free. My second attempt surprised the manager Francisco that knew nothing about the absence of the bolts and they were able to do the full alignment without issue.
2) I had a weird steering issue with my computer steering mechanism, so I brought it in. They kept my car for two days before quoting me over $ 1,000 to fix, then later stated they couldn’t fix it at all and taking it to the dealership was required. When I asked if it was safe to drive home they told me it was since they couldn’t replicate or find the issue. Huh? What was the $ 1,000 for?!
3) Simple radiator leak required a replacement and a new thermostat was on the typical run of the mill Kia. I took it there for their estimate and they quoted me $ 734.22!!! I never got a decent answer as to why it was so expensive. I had them pull it around and I left, never to return. I’ve posted a picture of the estimate showing MAJOR unbundling, no items were considered optional. Non negotiable work — so therefore I didn’t give them the opportunity to do ANY of the work. I took it to a competitor right off Eldorado who did it for $ 290.00 and laughed at the NTB estimate.
If you want something other than an oil change, this is NOT your place. What a shame.

Why can Discount tire repair a nail in a tire that NTB says is unrepairable and must be replaced? Unfortunately, I feel it rests somewhere between incompetence and lack of desire to do a low cost repair.
I brought my wife’s car here for a nail puncture repair and an oil change. I always expect the routine «your (fill in the system) needs a flush and clean». This was more. Way more. The you need shocks and struts sales pitch made sense on a car with 135 000 miles and original parts. I pitch is what I disliked. «You won’t find a better deal. I’ve been doing this 30 years… blah blah blah». After debating with him for a few minutes, he took off $ 100, thus I found a better deal.
The tire issue really made me question their abilities and honesty. It was my first trip here and the used car sales pitches can stay there without me ever hearing it again in the future.

Great location. Fast, friendly service. Todd, the manager was super helpful on a Sunday afternoon. Would totally recommend!

I cannot believe that after getting a «wow experience «then i have to write a complaint.
This happened last week: I went to same location, 4901 W El Dorado pkwy, I showed up like at 8 00 am and there was a «gentleman», you can’t understand what he was saying, he looked and smelled like drunk and cigarette smelling. I requested him to get an oil change and tire totation, i didnt finish my sentence and he jumped over me and interrupted me in a rude manner saying that they were very busy and it would taje more than 2 hours just to start working on my vehicle, i was surprised of his attitude but i didn’t argue, i just told him i may have to come back another day also to replace my brakes… GUESS WHAT!!!
Now he has time to take care of my vehicle, as soon as i mentioned BRAKES it magically changed everything, he turned around and said that he could find out the way to started with the brakes and then jumped into my oil change… REALLY? ???
I accepted and it took less than 20 mins when i had this person bringing an estimate for more than 1200 which stated that i «needed» to replace my front and rear brake pads and rotors and a flush… COME ON NTB, COME ON, RIPPED CUSTOMERS, THAT’S YOUR METHOD?
Long story short… when i told him i wasn’t going to get it done, all his face changed, turn around and left.
The car was done in less than 30 minutes.
Lesson learned :
1– I went to the dealership and i replaced only my front brake pads and resurfaced the rotors, because that was what i needed, no brake flush necessary.
2– I went to this location because I had a great experience with the previous Store Manager, then when i asked one of the techs he told me hthis «gentleman «was the new Store Manager… what a difference! compared to my last visit.
I didnot pay attention to his name but what I know is that he has a rude and repulsive attitude toward oil change customers and he is the one who is running that store now.
HOW CAN YOU UNDERSTAND… PEOPLE BUY FROM PEOPLE!!!

Went their today going to be 2 ½ hour wait why couldn’t the guy who was rude over the phone just tell me that. Glad I didn’t go here that’s for sure got my car taken care of somewhere else …

They wanted $ 20 to fix a flat and told me that it probably wouldn’t work and I’d need a new tire and then he told me that I need 4 new tires because mine are unsafe. I chuckled said thank you and went up the road to another NTB that fixed the flat very quickly for free. I won’t come here again.

The local Firestone that I take my car to is always busy so I decided to venture out. I had no issues with getting my car in and out in a timely manner. Great service and the price was actually lower than what I usually pay. Will try again!

Is there a way to do negative stars? These people are snakes! If you are thinking about having any services done here, don’t! After being warned by many people about this NTB, I still went for a simple state inspection. 2 hours and $ 300 later I left with 2 new tires and a passed state inspection (along with a list of things they recommend fixing which were items that had been replaced in the last year). The minute I drove off the lot, my coolant light came on. After returning the next day they indicate my coolant was completely gone and I had a leak in my radiator that would be $ 700 to replace! Let me remind you none of these items were on the suggested repairs from the day prior. Checking all fluids is a basic procedure done any any service. How they allowed me to drive off their lot with no coolant is beyond me. These people are snakes out to make money off anyone they can trick. Save your pocket book and your frustration and NEVER come here!

Not sure about the reviews from a year ago. Maybe there was a change in management.
I came in today for an oil change and because the engine was running funny. It turns out a rat family turned my engine block
into a nest. The folks here started working on all of it right away and made sure to give me regular updates. I ended up having to stay a couple of hours, which I expected.
The customer service was top notch. The mechanics were great in explaining everything. I think I’ve found my new place to go for any of my vehicle needs.

Needed a rotation and oil change. Told them i would wait. I left and came back 5 hours later and still not done. Drove ½ mile down street to Kwikcar and oil change in 10 min. I will go to discount tire for the rotation. What pisses me off they only had 2 cars in the parking lot and 2 cars when i picked up. Ntb must be bleeding out of the wallet to keep this location open

The best thing this place gave me was the location of the Goodyear down the road. I went in for an almost flat tire that just needed some air. I only went here because my usual location (Discount Tire) is closed on Sundays.
The ridiculously rude guy told me it would be at least an hour before he could even look at my tire. I went to Goodyear and was in and out in less than 5 minutes for free… Plus I was treated with actual respect.
I’d rather pay money for a tow to go somewhere else than go here if my car broke down right in front of it.

I stopped by with a slow leak in my back right tire. The guy looked at it, said it can’t be fixed and that I need a new tire proceeding to tell me about specials they’re running.
I took the car over to the east side of McKinney and got it patched on Hwy 5 for $ 3. Don’t worry, I tipped $ 7. Driven on it 15k miles since then…
I guess it all depends who your service guy is, but I don’t think I’ll be back.

I have a Subaru Legacy GT and I was having some difficulty with overheating. I brought the automobile to the location at Eldorado and Lake Forest. I received an estimate of $ 2800. It was an estimate that I could not nor would not accept. I knew I had a water pump and radiator issue. However, these idiots were trying to push other problems that simply were not there. I ended up going to the Subaru dealership and having the issues done for $ 1400. While I have had my cars serviced a couple of times here, this will be the last time I come here.

Just wow. Probably the worst customer service experience I have ever had.
Basically I was driving to work one morning and my car started acting crazy, almost died on me several times and wouldn’t accelerate past 20 mph without violent shaking and then the engine shutting down. Probably a time that I should find help, eh? I thought so too.
So I creep my car onto El Dorado because I know there’s an NTB (and hey! i’ve been to NTBs before, they seem pretty good, apparently this is the exception). When I first arrive I have no idea what to do with my car, because I really don’t even know if it will start again so I see a worker and pull into the back area where the bays are. I roll down my window and try to get his attention only to get ignored. Eventually I abandon my car, turn it off, and walk around to the front of the store only to get in line behind about 8 people.
The guy proceeds to take FORTY MINUTES to work with the people ahead of me, all of which were oil changes and he was a jerk to EVERY ONE. People kept asking what the timeline looked like and he would just snarkily reply «I don’t know, I’ve only got 2 guys on oil changes and there’s people ahead of you. If you’re concerned come back later». Just a JERK (want to use another word here ifyouknowwhatimean).
Finally I get up there, I explain the issue with my car and he just stares at me and says, «I don’t have anyone that can help you.» WHAT!!! «The guy that works on engines doesn’t come in on thursdays». YOU DONT THINK THIS WAS IMPORTANT INFORMATION TO ANNOUNCE TO THE CROWD OF PEOPLE IN LINE SOMETIME IN THE LAST 40 MINUTES?!
Needless to say I was irate, I scream at him that he’s paying for a tow if I can’t get my car to start, miraculously it does and I hobble my poor car to Christian Bros. Automotive down the road. ALWAYS go to Christian Brothers and do not trust this NTB with ANYTHING. RUDE and USELESS.