Talbots

Cyndy’s Bottom Line: Received excellent service from Suzanne.
I was on my way out of the mall and decided to see if there was something nice and warm for me. I was greeted by a friendly Suzanne. She asked if I was looking for something in particular and helped me find my size and offered suggestions.
Suzanne was very customer service oriented and was very helpful.

The Talbot’s at Tysons Corner is the BEST «grown-​up ladies» store in the DMV region! They have a large, varied selection of surprisingly modern clothing to style ATTRACTIVE, ‘still-can-get-‘em’ corporate women who haven’t gone out to pasture just yet — think Michelle Obama! ;) ‘AT’ has become too hit or miss lately for me with ‘V’s being too deep to be truly professional and wayyy too much gold and silver metal and other extraneous, dangling nonsense on their clothes (who wears that stuff???) Talbots is a great, conservative balance. This location had excellent stock and VERY nice staff which is a SIGNIFICANT differentiator for me. If I’m going to pay YOU over $ 100 for a pair of pants, the LEAST your team can do is to be courteous and equitable in their treatment of me as a customer. The only downside was the lack of dressing rooms. They shared that they were in a temporary space when I visited so hopefully, the new space will give them more area. This store may not be the closest one to my home but I’ll make the drive for the GREAT service and selection. Old Town, Alexandria Talbots? Meh.

I love Talbot’s, because I’m secretly my own grandmother, complete with a love of navy and sensible shoes. However, this location was sort of annoying. I came in after work one day with a very focused mission: buy a dress I’d identified online and get out.
I found the dress as soon as I came in and proceeded to the dressing room with my guestimate at what my size was. I liked the dress, but realized I needed a smaller size. I again grabbed it myself. On my way back to the dressing room, a sales associate accosted me to walk the dress back to the dressing room so she could claim the sale. Meh. Fine. She did bring me a belt that had been featured with the dress online, so she was some help.
I took the dress and the belt to the cash wrap. I was rung up and handed over my credit card. My items were wrapped up and I was handed the bag. I left. 20mi later, I picked up my phone to see I had a missed call. The voicemail was from Talbot’s, informing me they’d failed to place the (nearly 50 $) belt in my bag. They asked me to come back and get it.
Now, I appreciate that they called me and I’m very thankful I was in their system to be able to be called at all. However, I was not going to turn around and drive an additional 40mi in DC rush hour traffic after they screwed up.
I called back, talked to a manager. After I stood my ground, they eventually offered to ship it to me. I took them up on that.
I’ll be back, because, like I said, I’m secretly 45 instead of 30 and I work in a conservative environment. less than 10mn from this location. But I’ll certainly be checking the contents of my shopping bag before I leave — and you should as well!