Melhart Music Center

My husband and I almost didn’t come here because of the negative reviews. We were on our way to Hermes Music and happened to pass Melhart and decided to just see if it was as bad as others reviewers stated. So we braced ourselves for the worst and went in.
We went directly to the cellos are were almost immediately greeted by a sales person (Ezekiel). My husband told him we were looking for a student cello and he immediately started looking for one. He said they had a few different options (price ranges) to look at and brought one out for us that was like new for around $ 700. He wasn’t sure about the prices but waited with us for the lady (Suzette) that could help us. She arrived shortly and gave us a lower price, helped us pick an affordable hard case and gave us a nice padded soft case along with all the necessities. She also helped us size a violin for our son although we ultimately didn’t take it.
Now, we’re beginners with string instruments that are played with a bow so maybe they sold us a bad one (and if that turns out to be so, I’ll change this review). We’ll find out. The customer service though, was really good.

Consistent I guess, this place has a bad reputation for a reason. They seem to have everything you need if you are a local musician from brass to drums. But go in and out and don’t bother with talking to the employees.
I am a musician from out of town just visiting family. From my experience, most people in the music world are chill and laid back, eager to help fellow musicians out. Not here…
I was literally in his place for less than 15 minutes. I went in looking for guitar strings and to possibly just have them re-​string mine while I was there. I went to a counter and was quickly told he was percussion and couldn’t help me. When I got to the «guitar» service counter they talked to me like I had never bought strings before and were extremely impatient. After getting the strings they told me they couldn’t re-​string it because he tech wasn’t in and explained to me that they also charge for the service. I honestly have never been to one music store that doesn’t change your strings for you if you purchase at their store and why do you need a specific technician to change strings on a guitar?
I take partial credit for my lack of attention to detail on this last point; but to top the entire experience off, with my normal 6 string in hand, he let me purchase strings for a 12 string.
End sum, as I stated before, this place seems to have a good stock selection, but the employees service and attitude make me want to find another store, regardless of distance.

My husband and I went to Melhart’s to purchase a portable PA system. We found one particular employee to be extremely rude. The employee helping us connected our eBand JS-​10 to several PA systems to allow us to hear the sound each provided. The very rude employee started playing music very loudly through a mixer board and large speakers right next to us for no good apparent reason because he was not showing it to anyone. It was so loud that it hurt our ears and made it impossible to hear the systems we were trying out. He was very aware of the fact that we wanted to hear the systems we had come in to try. We also could not carry on a conversation with the sales person helping us. It is very sad to also say that our sales person said nothing to the rude employee to get him to stop. We also asked about some other systems we would liked to have heard, but were just told they were more expensive. It was very apparent that they were not interested in making a sale. Therefore, we went to Hermes Music where we found employees willing to bend over backwards to help us and show us what they had to offer. It is also at Hermes Music where we purchased our portable PA system. Wonder how long Melhart’s can stay in business when they don’t take care of their customers. They certainly missed out on this purchase. Oh, and by the way, we spent over $ 700.00 at Hermes Music.

Good experience with most employees but was met with a cold shoulder by one that ruined the entire experience for me. Treated me like I was stupid. Was kind of disappointed since this was my first time here, but tried to show a bit of grace for the same reason.

The worst purchasing experience ever. Buyers beware. «That’s not my department.» «Don’t complain to me, complain to the owner.» «If you don’t like it don’t come here.» Recently I visited the store and these are all comments that were made to me by staff and management. My child started taking violin lessons and we needed some supplies. We called ahead and they confirmed they had them in stock and would put them aside. Upon arrival nobody new what I was talking about. They sent me from department to department. When I attempted to lodge a complaint they all passed the buck and screened my calls for the owner. When I finally spoke to the owner to voice my concerns he didn’t care either. You would think for such high ticket items they would be more concerned about the customer experience. I guess the empty parking lot should have been my first sign.