Buffalo Wild Wings

Our server was great, very friendly. Never had a server come to my table and introduce herself by shaking my hand. She was super attentive.
The Pick 2 for lunch is a good deal. However, the ranch mushroom appetizer is a far cry from «lightly breaded».

People that go here just want to drink. Does anyone realize how salty their wings are!!! Anyone realize the careless hostesses? How about the dirty bathrooms? This place is built for fraternities. That’s it.

I don’t normally leave reviews for chains. I mean lets be honest, nobody needs me to provide insight on Buffalo Wild Wings. With that said, I feel a little compelled to leave a review for this particular location after my experience there yesterday.
My wife and I stopped in to fulfill our wing craving yesterday around lunch time. Buffalo Wild Wings isn’t my favorite spot to grab wings but it’s not bad. As far as the location is concerned, it’s a nicer building. The floor plan is much brighter than most BWW locations I’ve been too, so that was nice.
Look, at the end of the day this was a Buffalo Wild Wings like any other. The wings were like the wings are at other Buffalo Wild Wings. The televisions are the same as they are at other Buffalo Wild Wings. The reason I’m giving this place four stars, rather than the three stars that most BWW establishments probably get is because of the management.
Halfway into our visit, I asked the manager if their location offered the Longhorn Network. Long story short, it’s an ESPN affiliate position that’s popular down in Texas. The manager quickly went to the back to check their channel guides. As it turned out, they don’t carry the station (at least outside of Football season). She could have left it at that and moved on. She had fulfilled my request. However about five minutes later, she came out with a channel guide listing all of the channels that BWW does provide. She also wrote some notes on the paper listing other networks that they purchase during the football season. She had also brought out another employee (possibly another manager) who knew quite a bit about each of the channels that were provided during the football season and he confirmed that they usually show a lot of Texas games during the season. They provided me with the store contact information and told me who I could talk with closer to the start of the season to get any answers I needed.
In my opinion, this was going above the call. And any company that is willing to go above the call deserves my repeat business. So Longhorn Network or not, I’ll be visiting again.

I have been here when it is busy and slow. We have always had good service. There are two new sauces and we asked to taste them. They were very good and we were told what the ingredients were in them. I enjoy the idea that they have new drinks for the seasons.

Very hit or miss on service and food quality. I’ve been in there when it is empty and still had to wait 20 min for an appetizer and it came out cold and incorrect. Other times the server has been «Johnny-​on-​the-​spot» and we had a great experience. On one occasion, my daughter’s food came out incorrect from what we ordered. When we brought it to the attention of our server, she showed us the bill and said «See, I put it in right!». That was helpful. The manager seems to want to improve this location but having 6 young ladies standing around the hostess station chit chatting instead of helping patrons doesn’t seem like a recipe for success.

over rated, over priced and the food went right thru us.
I never understood the fascination with BWW.
I tried a couple of times to see the craze. But never again

Called in my order and wasn’t offered the carrot or celery that your supposed to get with the wings. Second time this has happened. Walked in to get my order and huge line for people eating in when there’s plenty of open tables. While waiting for the order girl to get off the phone another comes up and asks someone who is standing in line for a table for pickup and I say me and the girl was annoyed to have to punch in to help me. Also got no wet naps with my order.

Didn’t even walk in the door. Is this a new policy for BW3, or ive just never noticed? Oh well, I was only disappointed for about five minutes, then found somewhere I’ve never been that’s even better right up the road so it worked out. Happy to break up with any business that discriminates against 2A.

Great wings with amazing sauces. The wings had lots of meat and are made fresh to order. The staff were excellent from our attentive server Regan to the fun «guest experience captain» Chris who gave us samples of sauce to try. The manager Zach goes out if his way to make sure you have the best experience possible. Fun sports bar atmosphere with good food. This was our first visit — but we will be back!

Ok, not only did I just Order food 20 min and just picked it up 2 min ago. I have heard nothing good about this place, and I will only do take out because it takes so long to get your food when you dine in. So this is the 4^th-​5^th time I’ve done take out. Every time they get the name wrong after I tell them on the phone they are wrong. I go inside they tell me To go to the bar because they have no one at the counter. I get my food and there is no sauce so I ask for ranch and honey mustard and they tell me they ran out of honey mustard for the corn dogs… How does one run out of this? Very bad management, poor service, no one that works there seems to know what’s going on.

Wildly overpriced for what you are given. 2 adults 2 kids almost 100 with tip. Salad was generic and small for 10. To be fair the service is ok… it’s the chain that needs improvements

The manager contacted me about my review and offered a revisit so I obliged him. The experience was WILDLY different on the 2^nd go around. Service was good, food was good. Amazing how one night and a different server could make a measurable difference in the reputation of a restaurant.

This is a little hit and miss. Went here because they were a confirmed sponsor of a pay per view event. We informed the host and manager that our party was there for the event, and were sat at a table near a tv with the event. Midway through the event they changed the channel to another event — and it didn’t even seem like anyone was watching the other event (car racing) instead. The manager was a little odd the second time time we requested it to be put back on.
The food was what you would expect from B-​dubs. Their cocktail menu needs a revamp. They are mostly a place for watching games, wings and beer. This location seemed slow on a Saturday night.

Both service and food quality at this location are a gamble. There are some waiters and waitresses that are fantastic, but the bulk of the staff is pretty bad. Sometimes the orders take an obscene amount of time. Sometimes the food comes out cold. The location has its good days, but they are far outweighed by the bad ones.

SERVICE SUCKS, and the kitchen gets orders wrong every time…
We have been to the Buffalo Wild Wings chain many times, and the McHenry location simply stinks. We gave it several tries hoping we just had a bad first experience, but it just keeps getting worse. We went back in October for my Husband’s birthday. It was about 8:30pm. First, the waitress lost our order. After waiting over 30 minutes for our food, she finally realized it and had to re-​take our order. She couldn’t even find the original order ticket! Then when our wings finally did come out, they were wrong! We did get our (incorrect) food for free that night after waiting for over an hour, and we got a free snack size wings coupon. So we went back (now, 2 months later) to use our coupon. We sat there for 5 minutes before anyone even came over. Then when we asked about beer prices (because of course they can’t list the prices on their drink menu). We asked for a few minutes to decide. It took her another 10 minutes to come over to take our beer order. Then, they were out of the beer we were going to get (of course), so she offered to come back, and I said that I would rather she just wait a minute while we decided because we had somewhere we had to be after dinner. She took our beer order… 10 minutes later we still didn’t have our beers. We were there over 25 minutes before we got our beer, and the only reason we did was because another server came over to see why we still only had water and still had our menus. So we ordered, and then our wings took another 15 minutes to come out, and they almost delivered the wrong wings, but caught it before they put them down on our table. Half of the wings were barely warm (like they had forgotten about the rest of the order and cooked half of it fresh while the other half sat there and got cold). Then we asked for the check, which we received, and we said we needed to get going. I had to catch her as she was walking by later to take the payment because she forgot to come back. On two separate occasions with 2 separate servers, our service sucked and our order was wrong. It took over an hour to get 1 beer and some wings. We will not be back to the McHenry location. We usually give our business to Wings Etc. in CL or Antioch, but the McHenry Buffalo Wild Wing is in a good location, and there are no other close wings places, so we thought we would give it a shot… bad idea! And on another note — their menus suck. You can get wings in sizes instead of pieces (snack, small, medium, etc.), so you don’t know how many wings will actually come out. And they have no prices on any of their drinks. It’s like they are misleading on purpose.

Like other BWW’s, this newer location has consistently good wings. I’ve never seen it crowded so it is always easy to get a table and be served quickly. Pro tip: sit at the bar counter for the fastest and best service. Bush is the best bartender of the whole chain.

Great place to go if you want to get cut off on your second drink. I’ve been here 3 times. 1^st time was on a Friday night at 11pm. They told me they were closing. 2^nd time was on a Tuesday night at 9, we were the only people in the place. We had one and left.
3^rd time was on a Saturday at 730. There were two other tables. It was boring. They told us to leave around 930.

Usually good but sometimes the service is lacking. When it works it’s a good but when it’s off, like today, it’s not good.
20 minutes after being seated to get a drink order is probably not a goal.
Eh, hopefully an anomaly. Still a pretty good sports bar at times.

I don’t understand why some people love Buffalo Wild Wings– besides being a good atmosphere to watch sports, there is nothing good about it. Every time I go (tonight was the third and last) I am highly disappointed. First let me begin by stating I have been in the service industry for over ten years, and being a server I know how important it is to greet a table promptly. My husband and I decided to go to the location in McHenry, and we decided to sit outside. We were seated for six minutes before our server came out. We ordered a couple of drinks, waters and milk for our son. After waiting again, our server Courtney comes outside with all of the drinks NOT on a tray and spilling all over. I could see not using a tray for two to three, given yes it’s easier not to, but for five, Come on! Then we order appetizers and I asked her if I could have plain cheese quesadillas for my one year old son– who was sitting next to us. Not only does she not mention there is spicy sauce on them, they come out looking like they would light my son’s tongue on fire. Needless to say, she does not come back to check on us — so the nicest hostess and another server helped us to send them back (he even brought him out oranges as the baby was very hungry). Still no sign of Courtney!!! After we get the correct quesadillas (not brought out by Courtney) we waited for over 20 minutes for a wrap and wings. If it were my guess– she forgot to put our order in. She never came out to check on my sons new quesadillas so I couldn’t ask her. Finally our food came– my baby was starting to get fussy– so we wanted to pay and box it up. Waited longer again-​she finally opens the door– (eating food) turns around and goes back in. Had to flag down another server so we could leave. Courtney came back to take my money, quick of course, and didn’t apologize. Hands down worst service. I will NEVER go again.

This location is great, the staff seem like their having fun and actually enjoy being at work. I love how they want you to try to flavors and will bring you fries out and with new flavor sauce to try, let’s you go out of your comfort zone without committing all of your wings to a new flavor. I’m so glad they put a location in Mchenry and so close to me.