Sephora

I have been rejected by four «beauty specialists» when i needed help finding the right shade of a foundation. I understand they are very busy on a Saturday afternoon, but arguing in front of the customer saying either I don’t know or have no time and clearly showing they dont want to help is Unecceptable. I left without the purchase

I had a custom makeover session with makeup artist Lucy. She was awesome and left me more beautiful !

I was excited to visit the Sephora out Tyson’s after work because I was able to ride the Silver line out. The store was bigger but skimpy on the product selection. I guess I was expecting s lot because it was out Tyson which is know as the 1^st mega mall in the DC area. I was excite to find my Laura Mercier high coverage for under eye concealer and roses de Chloe rollerball. The disappointing part is when I checked my concealer today it was filled with water & looks empty like the package I have currently at home. I’m totally disappointed that people are that fraudulent & Sephora didn’t catch this.

You have to see Kelly in skincare! I was trying on a blue Kat Von D liquid lipstick when she asked if I needed any help. Oh yea, I’m really here for under eye cream (focus, Monique!). She actively listened to my needs, provided several options, and was extremely personable. Kelly gave me a few tips and prepared some samples for me to try at home. My husband hates going in Sephora because we never leave. However, Kelly’s upbeat energy and witty conversation kept him entertained… my type of Sephora gal! Definitely returning to purchase the full size products!

Kelly is my favorite person in the store. She’s the most knowledgeable when it comes to skincare. I trust her wholeheartedly! She’s given me such great advice for over a year now. Everything she recommends works for me.
I love the selection of makeup at this store. I just wish they carried more brands: Guerlain (they took it away for some reason?!), Armani, Burberry, etc.

Being a VIB rouge and living close to two Sephora’s is not helping my wallet. Their VIB loyalty program is great. Every time I come here the staff is very professional and helpful.
You can definitely lose track of time here. The new store is twice the size of the old store. Free makeovers and samples. Surrounded by lots of pretty things here. If something is out of stock in their store, they will ship the item to your home for free.

HUGE! They have everything in this store, including the new HUM nutrition supplements. I was helped right away but she didnt seem to know a lot of the new supplements but tried her best. I could get lost in here for hours!

I go in here every week or two and the quality of the staff has really been declining. They used to be generally interested in helping you find what you want and in making recommendations. Now they just ignore you. It’s a very busy location but that doesn’t excuse the indifference and sometimes rudeness of the staff. Today I saw that the Urban Decay chill makeup spray was not on the shelf. I stopped a woman who worked there (didn’t get her name, but she had pink hair) and she said she guessed it was gone but if I really wanted she could look in the drawer for some. Um, since that was why I came in to begin with, yes, I want you to bend down and look in the drawer at your feet. It was like I was putting her out by asking about an empty shelf. I’ll just go buy it somewhere else (like Macy’s which is a few steps away and has exactly the same products).

I love this sephora location. In the Tysons mall, I always end up stopping here and blowing my budget on new skin and makeup products.
The employees are super friendly, attentive and always make it a point to help you find exactly what you need.
Not sure if a products right for use? They’re super liberal with their samples and have a killer exchange policy — you can bring anything in any condition back.
My only complaint is that this location is always Super packed and the lines to check out can be super long, especially on the weekends.
Don’t forget to check out the travel and sample sized offerings on the racks lining the checkout line. I’ve discovered some really neat products I’m this area.

I love Sephora. This location was really busy. Brenda helped match me. She was great! Makeup forever is the only foundation I wear. Somehow my skin tone has changed and I needed a lighter color she agreed my current one was too dark. I went in bare faced (yikes!) To get my skin matched. She asked if I was wearing any foundation (bless her heart) Unfortunately they were sold out in store and online. She offered to have it shipped to my house for free. There is some kind of shortage :(
She gave me a generous amount of samples to get me through this difficult time in my life (snark). One cool thing was she checked me out with a cell phone, so I didn’t have to wait in a long line.
Brenda also gave me some eyebrow tips. Someone give this girl a raise. She was on her game!

I had a very good experience with a Sephora makeover recently. You can make an appointment for a full face makeover online and all you have to do is purchase a $ 50 gift card when you get there to commit to spending money on makeup (or I guess you can really do anything with the gift card because it’s just a normal gift card). I made my appointment because I was doing a boudoir photography shoot and figured whoever I get as my makeup artist is going to do a better job than I could ever do. I assume that the Sephora Makeovers are hit-​or-​miss as far as how good your artist is. Fortnately my person was fantastic.
If you ever do a makeover at Sephora Tysons ask for Lucila. She really took her time and did a fabulous job. The appointment time was for 45 minutes but I was there for about an hour or so. She found out through the Skin IQ thing that the foundation I had was like 4 shades too light (oops).
The only reason I’m not giving all 5 stars is because it’s annoying that a different Sephora employee (over a year ago) gave me the wrong foundation color and I’ve been using it for the past year and a half.
In general, Sephora is super fun to browse around and there are almost always lots of employees to help you out. It easy to spend a lot of money here so be careful!

I love this Sephora store. I buy my cosmetics from different places and it is one of the best. It feels like heaven walking in the store. Everything I want and need is in one place. I can check out the color, the ingredients, the fragrance side by side.
The consultants do beautiful jobs. I have yet to try but I saw their work. One thing I don’t like is they don’t hand out gift bag.

A good friend of mine is really into make-​up, and she wanted to check out some of the goods at Sephora. I don’t do make-​up, but I do appreciate the nice selection of brands they carry, especially in the fragrance category. It’s a one-​stop-​shop for a variety of brands, instead of making your way to each section in a department store. While my amiga was checking out the foundations and the concealers, I was more focused on the Tom Ford line — I was so happy when I found out that they had the Neroli Portofino line, as only select Sephora stores carry this particular private blend. The staff here are super friendly, and they really answered any questions you had as well as offered few of their favorite suggestions and alternatives. The place was packed, and some of the stations were a little disorganized and unkempt; however, it was samples galore, and there were many things to check out!
+Tom Ford’s Neroli Portofino
+friendly & helpful staff: D

Not my favorite Sephora but the staff was helpful when my friend asked for a few samples.
It was hard finding certain brands and the layout felt weird.

While it is a big and spacious location, not ONE PERSON asked me did I need ANY assistance. I was bent over, looking through colors I wanted, etc. It was QUITE OBVIOUS that I did need help and they just continued to walk by and help others (not everyone was helping someone). There seemed to be plenty of MUA walking around, but guess they may have been on the hunt for other customers (I am trying to cut them some slack… NOT).
Though this location does carry a lot of brands, I found the selection of lipstick and gloss colors was greatly reduced from what is carried online with some brands (carrying less than 25% of what I found online).
This was my first time to this location. Won’t be breaking my neck to get back to it, either. I will stick with my tried and true location (s). IF I am ever in the mall, again, and need something from Sephora, I MAY stop by, but the customer service was so horrible, I doubt it.
Oh, it gets 2 stars instead of 1 due to the size of the store, the numerous brands and items are spread out.

Hi, my name is Annie and I’m a shopaholic with an unhealthy penchant for makeup.
I prefer shopping on their website (I have less buyers remorse knowing that I can remove items out of my shopping cart easily), but I’ll always stop by here whenever I frequent Tysons Corner Mall. This store moved down to a bigger location down the way across from VS Pink and next to the Levi store.
Their new storefront is more organized and all of their products are displayed beautifully. Their skincare has one whole wall to itself! Most of their popular products (Anastasia Brow Wiz, Urban Decay Naked Palette, NARS Orgasm blush, etc.) are often in stock as well. Thanks to their Beauty Insider program, (free to sign up and it’s $ 1 for 1 point — but they also have specials when they do double or triple points) I’ve received a birthday gift every year and awesome samples for ¹⁰⁰⁄₅₀₀ points to try out.
I wanted to give a 5-​star rating, but for some reason, each time I’ve visited this store — I’ve never been greeted upon entry or asked if I needed any help, even when I’m clearly looking for a specific product. Maybe they’re short staffed…

I’m sticking to my one star review for the time being. Just went in to return something I bought at the Pentagon sephora and the line was about 30 people long. So again I walked in and right back out. They need more employees, they need more cash registers, or thy need more of those things where they an use an iPhone as a cash register, or something. It’s twice now they’ve lost my business. And I LOVE makeup! I’m a a sephora VIB member so just let’s say it takes a lot to lose my business.
If Sephora HQ is listening, the employees here are obviously overworked and underpaid.

Because of my wonderful experience at Sephora over the weekend, I decided this place is a well deserved 5 stars.
Place — so apparently, they moved location and just opened up and the place is new and has a lot of products. They upped their travel sized section, which suckered me.
Service — I was bummed I couldn’t get my eyeliner from TooFaced three-​way liner. Until a sales associate asked what I needed and informed her they ran out of the eyeliner. She promptly told me she has one more and grabbed it out of nowhere and I was one happy camper. I walked my happy butt to the cash register, not without picking up some travel sized LivingProof. You guys, if you have frizz hair issue and need it tamed, this is the BEST product EVER. So much so, I even took the time to go to their website and complimented their products which I received and personalized thank you email in return.
The cash register gal, Camila? Carmila? Was friendly, very helpful, and went above and beyond to explain to me about the upcoming 500 point perks, got me to buy 1 more item to get a free baggy, and got a free makeup bag for using my VIB.
Price — like any other price if you go to another department store.
Perks — make sure you get a VIB card. Those ¹⁰⁰⁄₅₀₀ point perks are really great.

So here’s the skinny: I am a tried-​and-​true, Youtube-​tutorial watching, paycheck-​splurging, makeup-​wearing Beauty Insider. I am the girl who wants to try out every new product that hits the shelves, the girl who can tell you exactly which brand carries the best eyeshadow primer (it’s Urban Decay Primer Potion, in case you were wondering), and who has spent more money on makeup than is probably even feasible to the average person.
I really, really love makeup.
So, thus, it makes sense that I would naturally love Sephora. Sephora, where you can spend an hour going around from display to display, prettifying yourself with mascaras, eyeshadows, powders, lip sticks/​stains/​glosses/​balms. Sephora, where you can literally give yourself a free manicure at their seemingly endless nail polish display station. Sephora, where as long as you don’t really think about how many faces that eye pencil has probably already touched today, you have the makeup world at your fingertips.
And as of Thursday, July 3^rd, 2014, Sephora at Tysons is even better, because they’ve moved into their new storefront down the hall, and it’s bigger, cleaner, friendlier, and more beautiful than ever.
I actually was originally kind of perturbed, because I went to Sephora last Tuesday in an attempt to help a friend pick out a foundation only to find that they had closed down the old store and hadn’t opened the new one yet. Thankfully, upon my return trip to Tysons on Sunday, walking into the new location has more than made up for my previous lack of a visit.
The store was literally swarming with helpful consultants, the line went quickly, and it seems like they have more mirrors and more makeup tool/​cleaning stations than the old storefront did. The displays were clean, nothing seemed to be out of stock, and I left with a new look on my face and $ 142 less in my wallet.
For the few of you out there who might be interested, my score included: a much-​coveted Anastasia Brow Wiz, Makeup Forever setting powder, a new Benefit eyeshadow, Smashbox liquid eyeliner (which might be my new favorite, I was SO impressed when I tried it in-​store!), and a couple of new brushes. That might not seem like a lot of stuff for the pricetag, but hey, this ain’t Wet & Wild we’re talking about here. Quality makeup costs money, but it’s worth it to me.
Thanks to Sephora’s Beauty Insider program (free to sign up, like most rewards programs), I was also able to spend my points on a fun bronzer kit from Tarte. Definitely make sure you sign up – even if it’s only for the free gift on your birthday, it’s totally worth it.
Thanks for being there to take my money and make me look beautiful, Sephora. Until next time!

Customer service here is always on point.
I don’t know a whole lot about makeup and so when I am curious and in need of advice, Sephora is my go to place. I usually grab colognes or perfumes from here as gifts for friends and family. I enjoy browsing around to see what’s new. Came here recently to pick up my free birthday gift. Employees are always sweet and knowledgeable.
I greatly appreciate Sephora’s generosity in giving us freebies during our birthdays and on other occasions.