Verizon

I wanted to purchase a phone for full retail price. Sales rep told me I can’t buy phones without a plan. Pretty sure the main reason is that there’s no commission in selling phones full price. I could’ve ordered online and picked it up from there immediately.

I upgraded service from preferred to extreme. Verizon tacked on a charge of
$ 64.99 for the ‘service’ of upgrading me. This charge is not mentioned anywhere on their site or in their confirmation email. The site is slow and often unresponsive. The Chat function was useless and did not come close to answering any of my questions. Verizon is also EXPENSIVE. I can’t wait till my contract is up.

I am not a Unilocal fan. I read the reviews but it has taken me a lot to get on here to write a review. My Grandmother and I have been customers of Verizon Wireless for 10 years plus and I have never in my life felt bamboozled. I went into this store around late June to purchase a new phone because I shattered my iPhone 5s to pieces. I met Nick LeeSing and he came over introduced himself and asked what phone would I like to purchase. I told him the iPhone 6 plus and we went from there. We never had a bill dispute with Verizon as we have been customers for years. So we talked about my options which were putting the phone on my bill and I would pay it the following cycle (which I have done before) or doing the edge up program. I decided to do the edge up program and they only thing I would have paid for were the taxes on the phone. He then proceeds to ask me what color case I like and I said blue. He picked out the glass screen protector, asks me again what color I like and goes get the Bose speaker in blue and a portable charger. I ask him was all of this free and he shook his head yes along with a quiet gesture as I was being loud. HE NEVER ASKED «would you like to purchase additional accessories with your phone?» I was ecstatic to be receiving all of this stuff for free. I am not a tech-​y person so in reality the things would never be much use to me anyway. My bill for each cycle arrives at my house every 30^th of the month. My grandmother said the bill is still ridiculously high so I looked at the bill and called Verizon to see why our bill was so high and she kept explaining but I was so confused. She finally dug a little deeper to find out I made an equipment purchase of over $ 300 that was «free» according to Nick LeeSing. I am disgusted with him as a phony sales person. I never buy things such as an ottberbox case or a Bose speaker system from Verizon because it is ridiculously overprice and I find such things on amazon. I have not had the opportunity to go up to the store but tomorrow after work I will. I am extremely upset because purchasing such items would have not been a problem. This sketchy little man tried to undermine me and thought I would not catch it. I want this matter taken care of Verizon wireless and if it is not I am going to any length at all cost to have my money refunded.

I felt especially compelled to write a review after a horrific customer service experience at this store. A few weeks prior to the visit in question, the sales rep named Kevin sold my mother an Ellipsis Jetpack hotspot device that was, for our purposes, completely useless, since three of the phones on our network already have the capacity to create a hotspot. He misrepresented the nature of device, never once saying that it drew from my family’s mobile data allotment, even though he was explicitly asked where the wi-​fi comes from and spent hours with my family at the store. He had ample opportunity to tell the truth, but that sweet, sweet commission money undermined his integrity, I guess. At checkout, he got my mom to sign a two-​year agreement for the device, although he never once said that the Jetpack was a contracted device and only asked for my mother’s signature to «agree to pay 1.09» for the Jetpack. After effectively hustling my mother, he had the audacity to ask for a perfect score in the follow-​up customer survey. When I went in to try to get the Ellipsis Jetpack off of our plan, Kevin and his manager condescended, insinuated that I was a liar, and refused me service. They were rude, unhelpful, and Kevin even admitted that the device he conned my mother into buying was useless to us. Essentially, they gloated about trapping us in a two-​year contract for something we didn’t need, lest we pay the termination fee, which at first they refused to even tell me (it’s $ 170, if you’re wondering). Avoid this store and it’s deceptive, insulting employees at all costs.

I have always had horrible in-​store service while I’d receive the best phone customer service.
But this store location finally and unexpectedly changed this. I’ve now been there 4 times and can happily say that I received exceptional service every time! Everyone thus far, especially Saul and the manager, are fantastic! They went out of their way to assist me and ensure I wouldn’t be burdened. I am really happy about how they treated me and no longer dread going in store, at least this one store location.

I have been to this store a few times now and can definitely say that I am pleased with the exponential improvement in customer service at Verizon stores throughout the area.
Staff is much nicer now and actually try and help us resolve issues! Sure then can be busy at times but overall it has been a good experience!

Long waiting time.
The store representatives tend to over charge you. However, you are more likely to get fees waived or prices lowered at other Verizon stores.

Since The Wife’s cellphone contract moved to a month to month plan after its two-​year anniversary, we decided to move the family to DC strongest cell service provider. Enter the Verizon Wireless store, stage left.
The store is huge in comparison with it’s competitors in the mall and quickly had my wife’s attention as she pecked, beeped, and surfed her way around the phones to see what she wanted. I was more interested in a Blackberry Storm 2 for her to give her the iPhone type of experience, but her, being completely into aesthetics, fell in love with an older model purple Blackberry. Functionality be damned.
The reason this place did not get five stars or even four stars was from how overtly pushy the staff were. The gentleman (and I use the term loosely here) working the floor wouldn’t go away even though I repeatedly had to say that we were just browsing. When we came back to the front of the store to look at the purple phone, the lady behind the counter actually yelled out, «CAN I HELP YOU?» as if to upstage the floorman. I was appalled at how brazen it was. But, I guess you have to earn your commission through whatever hustle you’ve got going.
We’ll go back, but just to get her phone. I’m not sure I can count this as a legitimate business to frequent — I’d rather go through the internet than deal with the staff.