William C Looby Jr, DVM

By far and away the most caring practice I have encountered.

We are new to Medford so we thought we’d give them a try with our new rescue dog because they are close to our house.
Nothing remarkable. One vet tech seemed knowledgable and showed compassion and warmth to the dog. However, the other tech was indifferent and seemed annoyed at most anything he was asked to do. We saw Dr. Thomas who seemed distracted for most of the appt. She walked into the room without introducing herself or even asking much about the dog at first. I had to keep reminding her the dogs age (10) and I seemed to know more about the breed. There were moments of clarity but I left underwhelmed from the interaction. I shared the dog’s history (and brought the old medical records) but it seemed to go in one ear and out the other. I am going to assume multitasking wasn’t her thing. I am used to vet office’s with a bit more bedside manner and personality.
Also, as a new patient I was surprised that there was absolutely 0 new patient paperwork to fill out. That seemed odd. And also as a new patient the exam was a total of 10 minutes. Once again, strange.
I might try them one more time and see if I can get Dr. Looby who gets good reviews. But overall we left disappointed in the overall interaction and experience.

We have been taking our dogs and cat to Looby Vet for a couple of years on the recommendation of a friend.
Our cat had chronic renal failure, and Dr. Thomas was very kind, caring, and supportive throughout the last months of her life. She was direct in telling me what was happening and my cat’s prognosis, and offered options for how to care for her. She specializes in cat care and that was very clear. Sadly, we recently had to put her to sleep because her kidneys finally failed completely. Everyone at the office was kind and caring on the day we took her in to be put to sleep. We were allowed time to say goodbye, and her passing was very gentle.
We also have two standard poodles, one of which has had some major and chronic health problems. The vets we have seen for them have all been knowledgeable, kind, and have taken the time to explain everything to us and answer our questions. Our dog Bubbles had to have a large cyst removed, which was done by Dr. looby. It was a major procedure and required a large incision. Dr. Looby spent a lot of time with us explaining everything once we had tried other options prior to surgery, and went over everything we needed to do to care for it following the surgery. Bubbles came through it well and recovered quickly and completely. He has also had chronic ear infections, which were treated in every way the vets could try. In the end we were referred to a specialist at Angell Memorial who has been very helpful.
I am sad that we have recently decided to change vets because we are pretty far from Looby and are going to a vet who is much closer to home. We have been nothing but happy with the care and service we’ve received at Looby, everyone on the staff has been great. Christine at the front desk has been especially friendly and kind when we have been there. We appreciate the great care that we have received.

Dr. Looby is a kind and knowledgable vet. He takes the time to explain things in detail. He let’s you know what the different treatment options will cost. I really appreciate that. He doesn’t push extra tests, in fact he tries to save you money.

I’ve brought two different cats to Looby Vet Group over the last five years, and my pets have received superior care while I’ve received superior customer service. They’ve accommodated veterinary emergencies calmly and quickly (I still don’t know how my old cat managed to tear off her Cone of Shame AND rip out her stitches in the space of 10 minutes, but she was crafty), and when my Maine Coon was in bad shape due to a genetic heart defect, they quickly referred us to the Mass Vet Referral Hospital in Woburn. After my baby passed, Dr. Trzcinski called me twice to express her condolences and make sure *I* was okay.
My current cat is a healthy girl who bears her yearly visits with as much aplomb as a cat can have, and they take care of her very efficiently. We’ve had Drs. Looby, Trzcinski, and Thomas, and they’ve all been great.
I’ve also had good experiences with the support staff — the receptionists and techs have always been friendly and accommodating.

We just got our first dog. Not having ever used a vet personally, I don’t have a lot to compare to, but I was very comfortable with Dr. Looby and all of the staff. They took time to answer every dumb question we had, and clearly loves animals and knew how to handle our new rescue dog through all the poking and prodding. Dr. Looby has the personality of a knowledgeable old country doctor who has seen it all. He had clear sensible advice on everthing, such as whether or not to switch food brands, and what tick prevention to use.

I’ve been going to Looby vet group for six years now and am amazed at how caring and compassionate the staff and doctors are.
About four years ago, I had to put down my cat, which anyone who has experience will tell you is not easy. They let me stay with him as long as I needed to and handled it with such dignity.
Our is a diabetic who has food allergies and tore his knee ligament last year. Again, they were very understanding and provided us with all the options and information we needed. I can call anytime to get questions answered. Yes you do have to wait, but with the level of care they show each animal, I do not mind.

Damn near killed my cat.
Misdiagnosed diabetes. Wouldn’t give me an emergency appt. claimed to be completely booked. Staff hung up on me when I called to question my cats worsting condition. My cat was in DKA less then a day after being seen @ Dr. Loobys office (not by Dr. Looby but another vet).
When forwarding my pets medical records to my new vets office (Yeah I switched after that) the receptionist told my new vet’s staff I was «a Bitch». When I called Dr. Looby & told him of the situation including the staffer calling me a bitch, he basically said he did not know IF that was true. I encouraged him to call the new vet & verify what was said, he stated «I would be embarrassed to do so».
IMHO-​He should have found out WHO in his office forwarded the records, called the new vet verified my story & FIRED the staff member who made the remark. TAKE PET THERE AT YOUR OWN RISK.
PS — I waited several years to post this review, so that would not bias and filled with emotion.

Our retired Greyhound was sick for almost a year (aging issues combined with cancer) and the care we got kept him going relatively pain-​free much longer than we expected. We hoped he would make it to his 12^th birthday but that’s not always in the cards for larger dogs. We’re still taking our other dogs there and will continue to visit this office.

This place is not a high-​falutin’ office or anything. However, I have always gotten good pet care here. Are the receptionists surly? Yeah, sometimes. Mostly not. Dr. Looby is wonderful. If he doesn’t know exactly what to do next (I had a very sick kitty), he is willing to say so and help you seek more specialized help. He called me once to check on my kittie’s status a weekend night at 7:30pm.
So, I would recommend this place. The other vets I’ve seen have been very good as well. I felt the kids got good care, even though the building and location is very down home. There’s only on street parking, which can be difficult if you’re not prepared for that.

Been taking my cat here for about three years. I see Dr. Looby but on occasion have seen Dr Tryscyinski? spelling? Both were very attentive and gentle with my cat. She is a bit of a cry baby so this is important. They are not always running exactly on schedule so you may wait 15 – 20 minutes but this happens at any doctor, even for humans! The staff is pleasant as well.

I used the services here for 17 years… and never once even met Dr. Looby. I got a different vet every time in. The care they give is fine, but the service is horrible. You can make an appointment, but don’t expect to be seen within 20 minutes of the time, even with more than one vet available.
The breaking point for me came when I showed up for a 2:00 appointment but was kept waiting for 25 minutes while the staff chatted themselves silly and not another customer was in the building. When I went to pay out the surly receptionist told me they did not take my Discover… and when I asked them to just bill me she snarled «Can’t you leave anything now?». I guess 17 years of paying their vet bills on time does not matter. When I wrote Dr Looby personally to tell him of his employee’s less than personable manner, he did not apologize or even care that I was thinking of leaving. Rather he sent me my dog’s records so I could have them when I start taking the dog to another vet.
Go here at your own risk. Yecchh…

We have a 2 YO Italian greyhound that we had been taking to Dr. Looby’s office since he was a Pup. My actual experience with Dr. Looby was nothing but pleasurable, as he is a very knowledgeable Doctor that was able to convey any and all appropriate information in a very professional manner.
However, the other Vets at doctor Looby’s office completely missed a diagnosis of meningitis. We had to take our dog to the hospital in Woburn to get the type of attention and care that was needed.
Our dog is fine now, due to the extraordinary efforts by the Vets at the hospital in Woburn, but the entire experience was very scary and very costly.
We believe that our dog’s symptoms were quite obvious, and were just mis-​diagnosed by the Vets at Dr. Looby’s office, because they did not take the time or effort to listen to our input about the symptoms and run thorough and necessary tests.
I am probably going to take my pup back to Dr. looby’s office again, due to convenience, but I am only going to allow my dog to be seen by Dr. Looby in the future.

Been bringing my cat to Dr. Looby’s office for 8 years, and never had a bad visit. The staff is kind and courteous, and they take good care of my cat.

Great vet! I have been taking my cat to Dr. Looby’s for years and they are great! The staff is very friendly and knowledgeable. I can call them with a quick question and always get a helpful answer. They have been here for years and I know lots of other people who also take their pets here and have nothing but great things to say. There are a lot of sketchy vets out there, but Dr. Looby’s is not one of them!!!