FedEx Ship Center

The Post Office told me that the very best way to get a parcel to Scotland as quickly as possible was to use their Global Express Guaranteed through FedEx. I had urgent medication that needed to be delivered and after paying over $ 74 to get it there in at most three business days what do I find? It took from Saturday to FRIDAY to get there and when I phone the USPS tracking number I am told that the guarantee doesn’t apply because there was a customs delay. Check out the back of the Waybill and receipt. The guarantee is pretty worthless. They say the customs delay was not their fault but neither was it mine. Don’t bother to use Global Express Guaranteed. It’s a waste of money.

My experience at this Fed Ex center exceeded my expectations. Driving inhere was clear signage directing me to customer parking. A cart was available outside the front door for me to bring in my 4 sizable boxes. The rep on duty was super helpful and friendly. I didn’t know how I’d ship my son’s longboard (to college in AZ). She went into the back room and came back with the perfect box — no charge! Best of all I only had to fill out one form (for the 5 pieces). Based on this experience, Fed Ex goes to the top of my list for future shipments to my son in Arizona.

Generally okay but the tall white dude with the glasses and 90s haircut is rude and not helpful.

FedEx is incompetent at delivering packages.
Tell me what *is* the point of an «express» service if the package never actually arrives at your door? I could have sent it via book mail and it would arrive faster with less hassle.
I get at least a few packages sent to my house every month, and yet somehow UPS and USPS manage to actually get my packages delivered every time.
Yet each and every time a package is sent via FedEx, it gets returned to a facility for some reason with the puny excuse that the driver was unable to deliver it. But do we get left a notice? Does anyone contact us to let us know what the problem is? No. Of course not. Our package just sits at the facility while we have no idea why it hasn’t arrived.
FedEx sucks. They won’t be getting any more of my business.
This is a repeat post of a review of their Newark shipping center since I had the exact same problem with Menlo Park’s. It appears to be a national, organizational problem, hence my global proclamation that FedEx sucks.

Wow. I had the worst experience ever dealing with Fedex as a whole. Every single customer service person I spoke with told me something different when I was on the phone with them. I had been waiting for my engagement ring to be sent back to me after the jeweler resized it, so you can imagine how anxious I was to get my ring back on my hand. It was guaranteed to be delivered by 3pm yesterday. I was tracking it online and it said that it was at the Menlo Park facility by 12pm. Come 2:50pm, I called and asked about the status of the package since the online tracking had not been updated. The lady on the phone told me that it will be late, but it is en route. 4:30pm rolls around, still no sign of the ring, so I call again. This time, the guy on the phone tells me that I can’t pick it up and I’d have to wait till tomorrow to get it. I was pretty furious at this point, so I asked to speak with somebody else. Another person gets on the phone and tells me that there’s nothing they can do, I can’t go and pick it up myself and that I would have to wait until tomorrow. It was getting just ridiculous. Why would I not be able to pick it up if it’s sitting there at the facility? So I ask her to call the Menlo Park, where my ring was. She calls me back and tells me that they said it was available for pick-up…WTF? So I make my way there after work, excited, as I weave through traffic to pick up the ring. I get there and the guy, without even looking at me as he spoke, told me that «I’m sorry, the ring is not available for pick up. It’s sitting in a large container with 500+ packages and we can’t get it out till tomorrow.» At this point, I was ready to punch somebody in the face… I ask to speak with the manager. After waiting about 10 minutes, the manager comes out and sees how frustrated I am (I had started tearing-​up) and asks me how he can help me and if he can give me a Kleenex. I tell him the story as he enters my tracking number into the system. He tells me to hold on as he sees what he can do. He walks to the back and emerges only 10 seconds later, with package in hand…
*sigh…
So what the heck was everybody else telling me??? It really shouldn’t have been that difficult…
Anyway, the only reason why there is even a star here, is for the manager (I think his name is Doug). I would give him 5 stars if I could, but I don’t want to because of the incompetence of the other guy that I was dealing with.
I will never have any packages shipped in the vicinity of this facility. Actually, I’m just not going to use Fedex anymore.

This is my go-​to Fed Ex Service Center. Conveniently located. Open late for those of us who are sometimes not as organized as they should be. The staff is helpful. Lots of parking. Not much else to say except if you need a place to drop off or pickup your Fed Ex items, I recommend this location.

I ordered something from Amazon & the stupid seller required signature release even though it was a $ 30 thing… its not like I ordered hundreds of dollars of electronics. So, so, so annoying. The whole point of ordering from Amazon is so you don’t have to spend any time going somewhere to pick something up! Anyway, so FedEx of course attempted to deliver my package at 1:30 pm on Wednesday, at 1:30 pm on Thursday, and at 1:30 pm on Friday and shocker, I was not home at any of those times because I was at work. I tried to get them to come back & deliver it again on the weekend, but they wouldn’t. Apparently it costs extra for weekend delivery & my stupid sender didn’t pay for that. So today I had to come here to get my package. It’s pretty far out of the way for me and kind of in a remote location but I suppose its convenient for some people, being right off 101. Other than the fact that its far away, my experience was fine. My package was here, there was no line to speak of, & I was in & out of there in 5 minutes. I still don’t understand why they think 1:30 on a weekday is a good time to deliver a package that requires a signature, but whatever. This location is ok.

I’ve never had a problem with FedEx delivering to my home. I live in a gated neighborhood and they have a list of all the codes for all the gated residences in their area. Thats due diligence, unlike some of the other carriers in the Bay Area (cough cough OnTrac).
Today, I was waiting for my macbook pro (finally upgraded after six years) and heard the phone ring upstairs. I couldn’t reach it in time and assumed that possibly the FedEx guy couldn’t get in. I called the customer service line and sure enough, he had tried to get in but couldn’t. I gave the rep the gate code and my mobile in the hopes the driver would turn around and come back. I wasn’t expecting him to, but lo and behold, 30 minutes later I hear the FedEx guy trucking up the hill towards me!
Apparently, the normal truck with all the codes was in service so he couldn’t get in the normal way. I couldn’t believe he actually came back within 30 minutes of my call! Amazing customer service!

Horrible horrible service. I got completely inconsistent information from their representatives. First they told me they could deliver the package to my apartment and then they told me they couldn’t. UPS always leaves packages inside the apartment but fedex makes you drive out to their facility. They are rude and unhelpful They came twice without leaving a slip. I spent extra money to have it delivered fedex and will NEVER do this again. In short, they are ruining my life.

Quick efficient service! Couldn’t be better.

About ½ the time that FedEx claims to have attempted to deliver a package, its not true. Take today for example: I was tracking I was expecting and I noticed that, 10 minutes earlier, FedEx claimed to have attempted a delivery. I was sitting right next to the door and I didn’t hear a knock. Nor was there a door tag from FedEx left behind. I called FedEx customer support and they said there was nothing they could do to deliver that day… and it’s an overnight, rushed shipment for which a good price premium was paid.
I never have these sort of issues with UPS and on the rare occasion that a UPS shipment has a problem, their customer support staff are a lot more helpful.
I don’t know if FedEx is that bad everywhere, but beware anything shipping through the Menlo Park office.

*PASSPORT ONLY*
Came here on a weekend and business wasn’t busy or hectic by any means. I needed to get my passport photo and everything ran smoothly. Nice and friendly service!

This is only for Maurice. I tried dealing with a couple others in the office but they were less than helpful, and ended up getting transferred to him. He’s AWESOME. If you must deal with this location, insist on working with Maurice.

I had a package shipped that was processed for delivery at the Menlo Park facility. Because of the value of the contents, it required signature/​pre-​sign release form since I can’t be home at time of delivery. So, I left it affixed to my door and expected the carrier to leave the package just there. Imagine my surprise when I received an email alert that my package had an «attempted» delivery but then returned back to the facility to wait another day. When I got home, I did not see a tag on the door nor did I see any indication that a delivery attempt had been made. The release form was still sitting there just as I had left it. I would not be displeased if it weren’t for the fact that there was no actual confirmation that they had even TRIED.

OK, isn’t the primary objective of a delivery service to deliver the package?
Not for me today. We’re home, but sleeping since we work into the wee hours (wheee!) So yesterday. AM delvery was attempted. «Max», (who I heard from the Menlo Park FedEx Center has had our route for a few years)
Why just last month we had the same problem. The problem being we don’t hear FedEx at-​the-​door so a doorknob hang tag notifies us delivery was attempted. Since it’s a signature required (monthly) envelope, FedEx will make 4 attempts to deliver and of course, if I want to schlep to the shipping center between 5 – 8:30 PM, I can pick it up at the counter.
But «Max» knocked yesterday (Thurs) and that was his 3^rd attempt, He hung his hang-​tag and was walking back to his truck. My darling wife yelled to him (bleary-​eyed yes, but definitely had EYE-​CONTACT with him).“Max” hopped in the truck to continue his deliveries. (This is called: «chasing-​down the driver» according to the CS guy at Menlo.)
But worse was calling their 800-​GoFedEx number and the heavy-​accented operator said she could not understand what I was trying to explain… (that we had eye-​contact with the driver as he was walking to his FedEx vehicle but he chose to ignore it)
Shouldn’t phone operators understand English before accepting a job that requires English?)
I’m a very easy-​going person but she wanted me to know if I didn’t go to the counter tonight, the letter would be returned to sender.
So I asked to speak to someone else who COULD understand me.
After 15 minutes on hold with jazzy music and those cloying announcements how wonderful FedEx is, I was patched through to a friendly CS guy at the Menlo Park Shipping Center.
He reinterated that «chasing the driver» is not a complaint they will acknowledge since the driver might not hear the holler… or know that person yelling; «HEY, WAIT.. .» is their actual customer.“
I explained she was on our porch in front of the door he left 3 hang-​tags on. They had actual eye-​contact.
Plus, last month the same thing happened and I apologized we sleep-​in the mornings so we’re home, we just don’t always hear the door. So if it is «Max» who has had our route for two or 3 years, wouldn’t he remember that? The sweet voice assured me then it might have been a different driver.
I am going to tell this sender don’t bother paying extra for AM delivery.
Maybe FedEx is all friendly at the counter but the driver should have answered that situation of my sleepy wife hollering at him to come back.
Especially since they had eye-​contact.
I asked after hearing our situation, can’t you accommodate me?
Deliver it tomorrow (Saturday)?
«No, since delivery on Saturday is $ 25 extra for the sender.
So our envelope is on its way back to the sender.

This FedEx facility is great because it’s usually not very busy, and the staff there are very very friendly. They have everything taken cared of for you within minutes.