The Grout Expert

Our family bought a 1960’s home recently and the master bathroom had a tiled shower and floor that was in really bad shape. The tile was in good shape but the grout was constantly growing mold and algae no matter how much bleach we would spray on it. Ricky came out to our home and provided us with a estimate to re-​grout all the tile that was problematic, mostly all the floor tile that gets wet. The installation was a full day, with one guy (kind of hard to have more than one guy in the shower at a time). We had to let the grout and caulking cure for 24 hours before using. This is a no brainer if you are on a tight budget and cannot afford to re-​tile. Most importantly, my wife is not scared of the shower anymore, no more mold! In a few years we will probably re-​model the entire bathroom so this will get us by until then.
Thanks Ricky

Ricky was awesome! both of my bathrooms look like they were re-​tiled! quick efficient and didn’t change a penny more than the quote.
Thanks again and I’ll certainly be calling you again if I need anything more done.

Hoang and his crew are professional, easy to work with, and do quality grout repair work. My kitchen looks like new now. The pricing seems quite reasonable, although I did not do extensive research. I would use them again.

I previously gave this business a great review which I unfortunately have to retract. I called them back in a couple of months ago to redo the grout they installed around my shower pan. It took them a couple of week to schedule the work, but I thought it was done well and for a reasonable price. After letting it dry for two days, we used the shower and a small piece of the new grout came off. I called and emailed and called and emailed with absolutely no response from them. I finally gave up trying to get them back out to do what essentially is a minor repair. Now I’m wondering if this company is still in business or worse, if something else happened while they worked at my house.

This crew has great workmanship and determination to complete inside and out in two full days. I had lots of outdoor slate tiles that needed replacing and they power washed, chiseled them out, replaced and grouted. All indoor showers and baths regrouted and/​or caulked as needed. Very happy with the quality of the work. You could go elsewhere for a cheaper job but if you want a quality job call The Grout Expert.

Not a long lasting work.
I can see this place, Grout Expert, has many high rating. But take a closer look; EVERYONE of those ratings is based on recently completed work. My review is 3 years AFTER the work has been done.
I hired him to regrout my shower. The old grout was intact but there was fair amount of mildew especially on the sides. His worker removed the grout and applied new grout. After three years, this is the result:
1) Mildew. We agreed that his worker would use mildew resistant grout. I know mildew resistant grout exists and works because my father-​in-​law has it and he hasn’t had any mildew since 2007 even though he keeps his shower in bad shape. First, when he was applying the grout, I examined the container and it was NOT mildew resistant. He first claimed that this is mildew resistant even though it doesn’t say it on the box!!! Who is he fooling? So I went to Home Depot and bought the mildew resistant additive and handed it to him. Well, he clearly didn’t use it or apply because mildew started showing up again.
2) Chipping. Keep in mind, the old grout was not chipping or breaking, just had mildew. However, within 18 months after he grouted the shower, I started getting small pieces of grout chipping off. Worst yet, the pieces were on the bottom edges and corners. After three years, there are large missing pieces.
I paid $ 600 to grout the shower, which was significantly more than any other contractor because he seemingly had high Unilocal rating. For those who left a review, do the rest of us a favor and update your reviews couple of years after the work has been done.

I have used Hoang for a small bathroom project. Due to time pressure, I didn’t do my diligence to compare quotes. Later, I find out he has quoted me more than 2k from what usually the work costs. His crew also took away the fan and towel bar in my bathroom and never returned them to me even I have requested them back. With the money spent, the work is only mediocre and cheap materials were used for construction without confirming with me. The work also lacks attention to details. Highly disappointed and will not use them again.

our bathroom was 10 years old and a lot of the grout in the shower and the counter top was missing as well as the the marble counter top had all kinds of water marks. The replaced the grout and polished the marble top. IT LOOKS BRAND NEW!!! We had this done in March and kept meaning to review. Everyday is still amazes me what a great job they did. Thank you

They did an excellent job! I did have one area that needed improvement and they came back immediately to correct it.
Tam definitely stands by his work.

We had The Grout Experts renew our grout in the kitchen, family room and master bath. It looks like new! The crew arrived on time, did an excellent job and we are so pleased. We would recommend them to anyone who needs their grout renewed. Thanks for a super job!

Wow. Grout Experts did an incredible job! We had our master bathroom shower tiles re-​grouted and sealed, and had some minor re-​grouting done in our kids’ and guest’s bathrooms. They all look amazing. I’m a total neat freak so the fact that they were able to get those gross mildew stains out of the shower was so cathartic (hey, I’m pregnant – it doesn’t take much)! They responded quickly to my inquiry, were on-​time, gave a fair quote, and started work the following day. It took them the entire day to work but it was worth it. The showers and baths look brand new. Well worth the time and price. Will definitely use them again next year to for maintenance/​sealing.

The grout and tile in my bathroom were a mess. I had decided about a year ago to scrape out the old grout and smash in more modern grout. All my smashing left sticky globs of gunk partially attached. My feable attempt at re-​grouting was hideous.
To the rescue came Ricky and Vu! Ricky arrived promptly and gave a fair estimate. Vu magically took my mess and turned it into art! Vu also polished my granite kitchen countertop — I’m thrilled. The transformation of my home is remarkable. I’ve been showing my neighbors, friends, and family the gleaming tile and granite — they are all very impressed.
My advice to all is to hire the talented professionals at ‘The Grout Expert’ to beautify your home.

My kitchen countertop looks absolutely fabulous after they regrouted. So very happy with the work they did! Professional, fast, and courteous… great people. I will be calling them again.

This is the first time writing a review, but I just had to do it for the Grout Expert. From the time I made the call to getting a call back and the estimate visit to scheduling the repair appointment, Ricky was a professional. He took care of my next day need with ease and the expertise of Vu, the master grout guy, was exceptional.
Thanks Ricky and Vu for an excellent job on my shower stall which looks brand new.
A good job deserves to be recognized, thanks!
RC

I did a fair amount of research & received one other estimate before I decided to go with The Grout Expert. Tam came to our house & thoroughly explained the work that would be done. After living here almost twenty years there was a fair amount of wear & tear on the grout & tile.
A crew of four worked all day renewing our grout & tile in our kitchen, bathrooms, & laundry room. The tile looks like new again. Could not be happier with the job & would not hesitate to use them again if needed. I have included before & after pics to compare the difference.

Grout Experts just left my place an hour ago. I can say FABULOUS! JOB!
My estimate was resonable and job was done exactly as quoted.
We have tried to scrub, steam, clean grout so many times that to hire Grout Experts is the best way to go. You will never get the tile and grout back to new like this on your own. Beleive me, we have tried, numurous times. Our tile floor is absolutley gorgeous! The floor is 14 years old and you would never know it. And of all colors, it’s white with white grout. Apparently since we bought (we are second owners), the grout was dull and dark in places, like in the traffice areas. I was at the point of chipping it out and thought I’d try one more time to clean it.
Glad I did. I never thought the floor could come back to life. I am speechless.
I want to thank Hoang and his team, Austin and Hugo. I am so happy and happy to call you again for other home improvements that may come up.
Hoang was right when he said, «once we are done, you won’t need me anymore». Hoang you are wrong, I will call with other jobs.
Thanks again, and until the next time…
PS. Hoang is also a contractor, I will have him resuface my cabinets next.

This company is frustrating to work with.
Several months ago, I had Hoang Nguyen come out to clean and regrout my master bathroom shower. He quoted me $ 500+ for the job, to which I agreed and he guaranteed his work for 1 year. I gave him the job and have since followed his instructions for how best to clean and maintain the shower. Along the bottom of the shower walls that meet the floor, much of the grout has cracked and chipped away.
I have contacted Grout Expert 4 times and left several messages with his answering service. I had an appointment scheduled for last Thursday and no one showed up. Once I finally got hold of Hoang on his direct line, he informed me he could not make the appointment and we scheduled for the following day (Friday).
Again, I prepared my bathroom for him to do work and he never showed. One hour after his appointment time, I called him and even though he had a text from me listing my address and time of appointment, he failed to show.
After Friday’s missed appointment, we had another phone conversation and he promised to be at my house on Monday at 9am. He even texted me to confirm. Again, he did not show up until I texted him 90 minutes later AFTER I texted him, at which time he said it was his fault because he forgot.
I believe Hoang intends to provide good service to his customers, but between his unreliable answering service (listed on the Grout Expert’s website) and his overly busy schedule (his cell phone must have rang five times in the five minutes we talked once he finally showed up), he is not able to follow through on his commitments in a timely manner. Overall, this has been a frustrating and time consuming experience and I have mixed feelings about this business.

Started out getting a shower grout cleaning and then morphed to replacing floor tile,
marble counter tops, shower doors and other minor things. Hoang Nuygen and his crew were outstanding. Pedro did the tile work and did an outstanding job. He was slow in his work but the outcome was beautiful. I would highly recommend this company and we plan to use them again next year for other projects.

Tam is the man! Very easy to work with, fair & flexible, he does great work, above & beyond his core competency. He’s also quite an artisan, my shower tile looks like it used to! My only suggestion is you make ask Tam to do as much work outside as possible b/​c new tile makes a mess of the room adjacent to where he’s working. thanks again Tam.

We used the location in Concord, CA — Adam Price.
I must say that using these guys was one of the nicest and easiest experiences. He gave me a reasonable price estimate and we set up a time for him and a helper to come to my home. Adam was nice, honest and arrived on time to do the work. The two of them finished in about 6 hours and my shower looks great. It was in not so good shape and really needed to be regrouted. I had looked at re-​bath as well but went with Adam and his company b/​c he came across honest and genuinely wanting to do the very best job possible.
Both Adam and his collegue were polite, considerate (they put a tarp down to minimize tracking dirt into my house) and they took their shoes off each time they went upstairs.
The quality of work looks great and I am very happy with their price, service and quality of work.
Highly recommended