FLOR

Great concept, especially if you have kids or pets and see the need to potentially replace one or two tiles here and there based on spills/​mess.
However, most of their selections are super low pile and not really all that comfortable under barefood. Their highest pile options come around $ 20 a 1×1 square, which means if I’m looking for an 8×10 rug, I’d be looking at $ 1600… which is definitely way more pricy than most machine made rugs out there.
I suppose the flexibility to mix your own patterns does sound cool especially if you want an one-​of-​a-​kind design, just not sure if it’s worth the significant price hike.

I keep wanting to, but forgetting to drop a review!
Our experience was wonderful, we walked into the showroom and were warmly greeted by Ann. She explained all the possible options, and after briefly chatting and looking at different swatches, we had decided that we actually really like the design on the floor of the Flor showroom (see what I did there? :) .) But it didn’t quite suit the colour palette we were hoping for. This is the fantastic thing about Flor, truly, the colour world is your oyster. We picked the colours we wanted, and left our contact information, and Ann promptly got a few updated design options for us.
We decided on one, and I think within two weeks of us walking into the showroom, we had exactly what we wanted!
So far, it’s held up wonderfully, and we’re a household with an infant, a 3^rd grader and countless visitors, all the time!
Beyond happy with our purchase, and hoping to get some more Flor on our floors after the new year :)

A very unique place to select flooring. I wanted whatever would be long-​wearing and easy to clean. Since it’s only been in for a day, I am yet to find out if the claims really work. But, the selection and the help there are great. I put down tiles that look a great deal like Sisal without being scratching or allergenic. For those looking for exciting patterns, it’s definitely the place to go. If I end up with anything negative after long wear, I will return to update this review.

We stopped in several times to explore different ideas and Colleen was great to work with. She had very good design ideas and even designed a couple of options from scratch while we grabbed lunch. Highly recommend working with her.

Flor was great for a year or so. I liked the flexibility of picking the color and style that worked for my space. But I was horrified when I pulled up the tiles recently and saw white mold spores and discoloration. I was able to clean up the white mold but the discoloration is permanent. I will need to have a floor professional come back to re-​stain the floor where the Flor tiles were.
Needless to say, I am very disappointed that Flor caused permanent damage
to my floors. I contacted customer service – no help at all, basically said there’s nothing they can do. Avoid!

Great service. Fascinating business model. They will help you design your own custom carpet using their squares. It’s a fun and interesting project. Suggest that you plan to spend some time there to get a feel for how it works.
Plan to get this for my living room, so no rating on my carpet yet.
They have a huge color election with patterns available too. Check out their used carpet recycling program.

Awesome place. Yes, it is on the small side, but its just to see what they have, then they order your tiles to put together your custom rug. Their selection is huge and you can even have the tiles cut for an additional cost. Its great to be able to design a rug that fits your needs and have it how you want it. The tiles are easy to put together. only downside is that some of the tiles can be pricey.

I loved working with FLOR. The customer care was great and the selection was amazing.
I had a guest room that needed carpet and I wanted something that would be easy to care for. I started looking into carpet tiles and came across FLOR. When my husband and I walked in the store we knew this was the place to go for carpet tiles. The quality is great and the color choices are the best.
I had to order the tiles but they came in faster than planned. My husband installed the tiles super fast. It was so easy! Just like they say it would be. The finished product looks so expensive that our guest think we paid a fortune and we didn’t. The best thing is how easy it is to replace one piece if you ever need to. Makes the perfect choice for baby rooms, heavy pet areas and the guest room.

FLOR as a company is amazing (free shipping, help planning, easy returns, great products, no 400 pound rugs to carry). They have infinite patterns and colors and you can get rugs in infinite sizes. I don’t think I’ll ever bother buying a rug not from FLOR again.
The store in palo alto is the only one i’ve visited, but they were super helpful (and manage to find discounts not available online sometimes). I’ve worked with Hayley and Colleen explicitly and they both give great advice and can help with layouts. I find looking at the squares in person to be worth the visit to the store if the ease of ordering and returns isn’t appealing enough. They’ll let you shop on your own terms and help you as needed
Finally, whenever I go into FLOR I momentarily feel like I’ve entered a modern design world that’s beyond me… but then I remember why I’m there: the huge variety of carpet squares look great, hold up well, can be hosed off if needed… and when your Australian Shepherd reeeeeally damages one, it’s a $ 12 – 15 problem instead of a $ 400+ problem.

Two years ago we put in wood floors. However with 2 young boys in the house, the lack of sound absorbing carpet was getting to the ears of the Grandmas. So we went in search of area carpets. We ended up at FLOR and we couldn’t be happier with what we got. The ladies here are top notch, very helpful, very friendly. We love the product and got not only an area rug setup (~16 squares), we also got an accent area *(~4 squares) for the dinning room, and 2 squares for the kitchen. The rubber backing has stood up well over 3 months, no curling, even in the high traffic kitchen. If your looking for carpeting, take the time to check out FLOR.

The Flor tiles are great for a lot of reasons: You can make an infinity of patterns, you can shape them any way you want, you can replace damaged areas.
I think the process could be better. The brick and mortar sites should work better with the online company. If you order online, you have to pay a restocking fee if you return, but if you order at the store you don’t. If you order online, you cannot return at the store — you have to ship the tiles back (and pay the restocking fee). Returning at the store is a complicated and lengthy process at the end of which you get a promise that funds will be returned to your account, but no receipt. You cannot return after 30 days from purchase, even though it takes at least 10 days for the tiles to be delivered. Also, it would be nice if the brick and mortar store carried some stock that you could buy and take with you. Employees work on commission and apparently from their own laptops, so there is a certain amount of shuffling around between employees. Some employees’ laptops seem to work better than others (or maybe it’s employee training). If you come in with a return and the person who sold to you isn’t there, there a feeling that no one really wants to take you on.
We returmed some tiles because they were defective — this means another 10 days until replacements can be delivered.
Playing around with possibilities would be a lot more fun if getting, returning, and exchanging tiles were easier.

If your drapes do not match the carpet, this is a great shop to fix this faux pas. They specialize in selling squares of carpets that you can puzzle together, which is convenient in creating odd shapes of carpets and helpful in replacing damaged or stained squares instead of getting a whole new carpet.

So far so good. Went in after looking online to get a sense of the colors and feel. Showroom very organized, staff helpful, they had everything I was looking for, free samples, etc. Will report back if/​when I order, but I’ve got a good feeling.

We’ve been cruising the FLOR website for quite a while before we decided to pull the trigger. Lucky me, FLOR opened a showroom in Palo Alto a couple of weeks before we decided to make our purchase. I went in having really no idea what would work with the color of the couch (turquoise) we just bought so I felt it best to go in, see & touch the multitude of colors and patterns. Lots of choices + zero design skills = OVERLOAD. I was lucky enough to encounter Mike C., the PA and SF showroom manager. He was an absolute gem! I brought in floor measurements and a fabric swatch from the couch and Mike worked with me for about an hour, going through different style and color combinations. Still undecided, I brought home several carpet samples while Mike worked on a few designs (using the online FLOR configurator tool), which he emailed to me promptly. We found the PERFECT carpet (Fall in Line) and Mike helped place the order. The tiles arrived about about a week later and we had them installed (76 squares) in about two hours. Mike also called the day after the tiles arrived to make sure everything was good. OUTSTANDING customer service. Btw, the FLOR tiles go down super easy and cleanly. Love my new living room!