Verizon

Worst Verizon Store! I think they finally moved Tom (The manager) to a different store, but he was the rudest and most nasty employee of any cell company I’ve ever seen! He was VERY rude to us for absolutely no reason. I had to go out of my way to stop in because they did not transfer our phone number correctly and when I asked for some sort of compensation for their screw up they offered me $ 1, seriously. It was beyond unacceptable the way they treat customers. I hope this place burns to the ground!

Absolutely disgusted with Verizon as a whole. Add $ 40 to your quote to get the real price, and once you sign up don’t expect to get out even after complaining that the phones don’t get quality service and you are grossly overcharged and spend hours and hours of your own time trying to fix the problems. I’ve had Verizon for a month and am extremely disappointed that I’m stuck with them for 23 more months without paying $ 1400 to leave because of their shitty reception and lies.

This place is managed very poorly. Always has a wait when we come here which indicates they need more staff (so customers do not have to wait around for service) Upon arriving they say it’s a 15 mins wait. 1 hr later I am still waiting around for service !
If it’s an hr wait the manager has to say so as greeting ppl and saying what the wait time is seems to be the only thing the manager seems to be doing around here. How hard could that be
Frustrating !!
Giving a 2 since the staff was ok.

This store is horrible. The Asian chick won’t stop chomping in her gum long enough to help anyone. And when she does she hasn’t got a clue what she is doing.

Verizon gets a solid 2.5 stars from me.
I like Verizon. I’ve never had any issues with them the entire time I’ve had a cell phone. I usually don’t need to go to an actual store, and I’ve only been to this location a handful of times. I can’t help but feeling like a little fish in a shark tank each time I go here. I get swarmed with sales people each time.
My last experience was very odd. I had to run over during my lunch hour — which was a ½ hour that particular day due to some meetings in the afternoon. I went in, explained my situation to the girl at the counter — and explicitly told her I needed to hurry it up since I was low on time. She told me she understood.
Then came the awkwardness.
She steered me towards some random wireless speakers set up in the middle of the room and did a Price is Right model hand gesture towards them, asking me if I would also «be interested in buying these, too? Maybe at some point, you will have a tailgate party, and want to enjoy some of your tunes in a wireless fashion? They will come in handy.» I had to tell her no a few times and contemplated walking out after she tried to continue to sell them to me. After I told her no for the last time — I had to be back in 15 minutes for a vendor meeting, she finally grasped that I was in a hurry, didn’t have an unlimited cash flow, and just wanted to get on with it.
The set up of the phone was fine, I didn’t really need an explanation or a tutorial, but that whole encounter made me re-​think going to this location again. It was a very odd experience.

Terrible terrible terrible! This store is terrible. Verizon does offer a nice product BUT DO NOT GO TO THIS STORE! I REPEAT DO NOT GO TO THIS STORE! I was in my vehicle asking about my phone that was supposed to ship that I had not received. The gentleman told he couldn’t tell me if my phone shipped. I asked him to talk to his manager and they laughed. Asked to talk to the store owner and they said no. Then I asked the gentleman I was on the phone with to email me the contact information for the store owner to send her something in writing so that she could address my problem and the manager told me he was not going to do that. When asked why he said the store owner told him not to and I can wait to talk to her when she was in. My phone just stopped working out of the blue and then they told me it would be here at a certain time and it wasn’t! Then this! PLEASE choose a different Verizon store. There is one in West Bend and Germantown as well. Oh yeah they would not give me the address or location or phone number of either of those stores as well. They said «you can look it up». Do not do business with these people in the slightest! Absolutely unacceptable!

Have been a long-​time Verizon customer and generally the coverage and calls have been great.
But…wife went to this store yesterday to upgrade my daughter’s cell phone and reps were terrible. Store rep made lewd and inappropriate comments to my wife and also told her that if she purchased cell phone online there would be no transfer charge which was false.