Mattress Firm Greenfield Gateway

I got mattress last week love it, friendly and great service, price was wonderful too thanks

My husband and I came into this store over the weekend and had such a poor experience. We were the only ones in the store and were greeted by a tall, heavyset gentleman (I don’t recall his name). We let him know up front that we were not interested in the very expensive mattresses. He was helpful in the sense that he answered our questions, but he came off as arrogant. He stated multiple times that Mattress Firm has over 2500 locations, and basically implied that they do so much business that they couldn’t care less about ours. Towards the end I told him that we were really only interested in one mattress priced at $ 2200, but that it was more than we wanted to spend. He said «Well, everything is negotiable. What do you want it for?» I said, «Ok, how about $ 1100?» He said «Really? You want me to give you half off? No way. Id be fired for that,» which we all know is complete bs. I said «Then what is your best price?» He got up without another word and went to his computer, so I figured he was going to tell me his best price. 10 minutes later we realized nope, he was simply just done with us and wasn’t interested in selling us a mattress. We got up and left. We ended up going straight to a competitor and buying an awesome mattress at a great price. Never, ever will I buy anything from these guys. After all, they have 2500 stores and don’t need our business.

I was driving down Greenfield Rd in Gilbert Arizona and I saw a person holding one of those signs. This was a 6 foot sign held by a person to advertise for the Mattress Firm in the walmart parking lot. As I drove by I saw that the person holding the sign was an elderly woman. This elderly woman had an empty gallon of water and no chair. Needless to say, I was saddened by this. I pulled up the the Mattress Firm and I went inside and asked to speak to the manager. The tall heavy set man stood up and said he was the manager. I asked if he employed the elderly woman holding the sign and he replied «she’s part of a temporary agency», I asked the manager is he’s aware that she had no water and had no chair to sit in. The manager stated «the temporary agency doesn’t require that they supply any of that». I asked the manager if he is aware that it’s over 100 degrees and she is representing mattress firm and he replied «yes, I’m aware». I asked him if he would allow his own mother to stand out there with no water and no chair to sit in and the manager then asked me to leave the store. I asked the manager to have a heart, have respect for the elderly and to simply supply her with water and a chair. (Mind you, they have 6 un-​used chairs in the store and there weren’t any customers). The manager refused. I must say… Just because then temp agency doesn’t require it, doesn’t mean it’s not the right thing to do.
I left the store, went to Walmart, I bought a chair, water, Gatorade and ice so that the elderly woman could sit out there and make money as comfortably as possible. When I approach the woman she was older than I had originally thought. Even as she bent down to grab the water, she had a hard time doing so. I understand everyone needs to make money, but at least supply this old woman the needed essentials to survive the summer heat in Phoenix.
This is a DISGRACE Mattress firm and SHAME ON YOU for not having respect for a life, for an elderly woman and you disgust me because you can’t even supply water or ice for her so that she would pass out and die.
I guarantee this… I WILL NEVER BE A CUSTOMER.

Came into this location late one Sunday afternoon. Frank was great. I asked a few questions he gave me open and honest answers. He told my husband and I that he would go ahead and let us look around on our own. I liked that he was not hovering over us like many sales men tend to do. He was professional and not bothersome. There was a slight mix up later that week that was made on the distributors part, Frank went out of his way to make sure that our mattress and box spring were delivered directly to our home on time. I recommend Frank and this location for anyone looking to purchase a new mattress/​box spring.