If you could give negative stars Tanya(Tonya) would get a –5. She tated she was in charge and could help when I said I need to get a phone. All smile when they think theyre gonna make a sale. I then showed her my broken phone and she said heres the number to insurance. I said I think I can do an upgrade, she said call them. I asked if she could check for me and she said call them, we dont do that here. I said really you dont provide any phones or customer service she said if you call the insurance # theyll provide customer service. I was fuming!!! Called insurance which was the wrong number had to find it myself and turns out I had a free phone coming my way on the account. I promise I will never buy a single accessory or give any business to this location ever again. When I set up my new plan they lied up and down about what I was getting only to find this out now.
Caitlin W.
Évaluation du lieu : 1 Mesa, AZ
Had the worst experience in getting added to my boyfriend’s current mobile plan. Firstly, the first time we went in today the system was down, which is fine, I understand that technical difficulties happen, but the employees weren’t apologetic in any way. When we came back 45 minutes later the employee we dealt with seemed to have no idea what he was doing and didn’t apply my trade-in towards my new phone. We got charged way more than we expected and the employee didn’t offer any solutions except to keep my current phone and bring it back another day. Now we have to come back in to try to explain this to another employee and get a credit for my trade-in. It took at least 45 minutes for this simple procedure. Not a happy customer as the joy of getting a new phone was ruined by this frustrating experience. :(