Quest Diagnostics Incorporated

I have been requesting my lab work results for 20 days now, and I have been completely ignored. I don’t even get so much as an automated response. Their website/​app talks about how easy it is to do so, but they haven’t even given me the courtesy of turning me down, much less deliver on my request. I’ll be switching to another lab who appreciates its patients. Flat out ignoring your customers is alarmingly unprofessional. Do we really want to entrust our medical needs to this sort of attitude/​incompetence?

I have taken people’s blood for labs, but I have never had mine taken before. Eek!
From being involved in the health field, I am aware that phlebotomists who take blood daily have the highest success rate for sticking people on the first attempt. I’ve never been so happy to be right!!!
From the beginning, it was very easy and convenient to schedule my appointment with quest. With their online scheduling option, you can tell what days and times they have available at ALL of their locations. Great!
Unfortunately, when I woke up this morning I wasn’t feeling well and my brother had stayed over the night before… To sum it all up, arctic temperatures are conducive to sleep but not to waking up when you feel disgusting. I cannot describe how thankful I was for last minute online scheduling! I changed that 7am appointment with my iPhone in 5 seconds from the comfort of my bed. Yessss.
I arrived at quest at 9, and my appointment was for 9:15. The phlebotomist Shelene swiftly and expertly drew the blood she needed, and had everything completed by 9:10am. Boom. She proved they’re the best. Way to go, Shelene! Oh, and thank you also. :)
I highly recommend this Quest location.