Rooms To Go

The customer service is awful! Everyone is friendly and available when you are a potential buyer. But then once you exchange that 1^st dollar, it goes downhill from there. I just had my furniture «delivered», and we had a miserable experience. The couch was halfway assembled (I’ll have to screw on the rest of the legs since the delivery men didn’t do it). AFTER they placed the furniture down, they told us that they can’t lay the rug down! My spouse and I were expected to unwrap it, move the furniture, lay it down, then place the furniture (with unscrewed legs and all) back on it. Of course no one is available to address these concerns now. We can’t get a call returned. Everyone is playing ghost now. I will take this up with corporate. But there are too many furniture stores in town. GO ELSEWHERE!

The most horrible experience of my life. This place is a complete and total joke. There accepted now program is complete and total bullshit and we haven’t even received the furniture. Accepted now is completely getting there money outta ppl we owed 2,800 on our bill which we tried to pay off before the furniture was delivered then when we got there there was all kinda hidden charges like a $ 42 processing fee plus the «manager» could only do one payment at a time which meant u keep getting charged the $ 42 each time then if u wait and complete the total time they want u to pay off its like 6 times wat u owe by the time u pay it off. So instead of $ 2,800 it would really cost me $ 9,000. This place is a complete and total rip off. If i would have known about all this I definitely would have picked some place else. Rooms to go can definitely not look fwd to my business ever again. Too many furniture stores in the area to be ripped off by these scam artist.

Attention: rooms to go is a complete joke. I purchased a living room set for 1,450. Added the warranty for and extra 150. I was deployed when it was purchased. So it sat in my house. Upon returning I work night shift. I never sat on the couch until recently when I got cable. Now the leather is peeling and it looks like crap. Mind you I have no kids or pets. Today rooms to go wants to come me 800 $ only. But I must also pay the new shipping cost and out new warranty on the new items. A three piece set I have must be turned in. 800 $ covers just one couch. So I’ll have to spend another 400 to get an additional. Add warranty and pay shipping. The store manager said its a manufacturer defect and they have since stopped using the blend. I’m no fool. Why should I pay the new shipping if it’s your fault. We would not be here if it wasn’t for your product cheaply made. Customer serve is just as bad and rude when you speak to them.

If I could put zero stars I would. We have purchased a lot from here and so far we have only had one (out of about 5) deliveries go smoothly. If you live in Metairie and get the delivery people we got, men in late twenties, one white, one black… you are screwed. Even though we refused items (a console once and an ottoman) on 2 separate occasions they would not remove them from our house. They said we had to call customer service to schedule another pick up. I found out later that they get docked if they come back with furniture which is why we ended up inconvenienced. Are you kidding me!!! We watched as they literally let our new TV console drop out of the van onto the concrete and then roll it over several times. They left a room full of tiny white pieces of styrofoam everywhere and one of them put a lamp on the face of our TV screen that we had laid flat to hook up once the console was in place. This was the 2^nd lamp to the pair I purchased that these idiots forgot the first time because they didn’t bother to look inside the box to see that only one came to a box. I called customer service while they were there refusing to remove the wrong and incorrect items and the lady on the phone told me I had to contact my sales person. When I went to speak with him in person he had me call customer service while I was in the store and once again THEY said I had to contact my sales person, who was STANDING RIGHT IN FRONT OF ME! He said there were no managers who could «fix» this for 5 DAYS! No manager called us back, as promised. My husband and I have called several times asking for a manager to call us back and still no word. That was about 3 weeks ago. Ugh! We bought a bed from there 6 months ago and still need to get the rest of the set. Does anyone else sell Sofia Vergara? I really don’t want any more headaches.

It’s been about 2 years since I’ve purchased rooms to go veterans Blvd location. The sales lady was helpful and we purchased, with their famous 0% interest deal, a sofa set and rug with floor protector and queen mattress. When we got home I just happened to pick up the paperwork with the prices and saw that they forgot to add the floor protector for the rug. I immediately called and spoke to a very nasty lady who wouldn’t let me talk to the «real» manager but took it upon herself to try to «help» me. I told her of my problem and wanted to know if they could just add the price of the item to my account and have it delivered with the rest of my order and she told me I had to go all the way back to the store to sign for the add on. I told her that I was unable and thought that it was unnecessary, I thought, why can’t they just get me to sign for it when they deliver it. Everyone I tried to speak to in that whole company seemed to forget that it was their fault to have that one item not added with my order. I felt as if I was in a backwards world in which I was wrong. I even tried the approach of telling them that all the time and effort that they cost me by having to fight for this little item which wouldn’t break the bank, I wanted it for free… their response to me was «we’re not in the business of giving stuff away». They refused and I didn’t get it delivered. Ok so we set up a time and date for our furniture to be delivered and they actually showed up a little earlier than was expected. We were trying to clean to get ready for the new furniture but we just had to do it faster. The men who came were very nice and professional but we noticed later (after flipping over the sofa to vacuum) that there was one missing protective piece, so my floor in that area is totally messed up. Two years later (as I write this) the recliner on the larger sofa on the left side no longer goes back into place… it just stays out all the time. The middle cushion on the same sofa is protruding out as if a coil or something is messed up. I just got off the phone with a nice lady who told me that it comes with a one year manufacturer defect warranty so I should call an outside source to fix it. Well, I hope to never go there again and will keep on telling my friends and family my story.

Worse furniture company I’ve ever encountered after finally deciding to pay a ridiculous price of $ 1600 for a couch, single end table and cocktail table they informed me I had to wait a four week period for delivery. They the Lon make you wait an eight hour period up until twenty four hours when they then tell you a four hour window for delivery they can only offer Monday through Friday. When the guys finally showed up they said the cocktail table was damaged and would swap it out for me so they took the table back. What they failed to informed me is that the table which I ordered that matches the corner end table would be back ordered for two months. No one called or let me know this I had to call the store myself I asked for them to call dispatching right away and send the driver back so I could have something while I waited two months for a new one. After speaking to an agent for 45 minutes and then a rude manager who refused to give the name or contact info of the general manager till I called back and spoke to someone else they said there was absolutely nothing they could do and that the driver, mid day, was off for the day. When I asked if they could send me a temporary table they said no. Then told me I could try another furniture store while I waited two months for their matching table??? Absolutely terrible company

I had a good experience here. The salesman at the store helped me pick out a few pieces quickly and arranged for a convenient delivery date. The only issue was that 1) he tried to sneak this ‘fabric warranty’ onto my order and 2) the delivery cost was pretty steep — $ 70 for a couch, coffee table, and end table. As the date approached, I received both a text message and a call to confirm.
The delivery men were very professional and very concerned about not damaging my walls. The only issue was that they were easily discouraged when the sofa didn’t seem like it would fit. They were almost ready to give up and take the couch back to the store, but I guess the disappointed look on my face convinced them to give it another shot, and then it fit easily. Then they set everything up quickly, including assembly, and arranged it as I requested.
I would encourage others to be persistent with the delivery staff, as this has happened to multiple people in my complex.
Other than that, the furniture is beautiful and of great quality. It arrived in perfect condition. The whole experience was easy and pretty painless. I know that there are some horror stories among these reviews, so I wanted to share my positive experience.

We bought a sectional sofa, an accent chair with a matching ottoman, and several additional tables and lamps in April 2014. The deliveries were from May thru July. The first issue we had is that the ottoman had different color wood legs from the chairs and sofa, but we lived with that. because we were enjoying the furniture in our new home.
A couple of months into it, the springs in the sofa were worn, they came and repaired. Another month went by and the springs in the ottoman wore out, they came and fixed. The sofa occurred again along with the ottoman. The springs in the sofa failed a third time and they cam out and fixed it. They came out and fixed the sofa & the ottoman. The two front legs of the ottoman broke and they sent a new ottoman. When they delivered it and took the new ottoman out of the box, the two front legs on the NEW ottoman were ALSO broken They took it back.
I asked customer service to send a new accent chair instead of the ottoman. They did and it arrived with the legs a different color and 1 ½″ higher.
My biggest gripe through the 10 months of dealing with Rooms to Go is the following: I called the store 6 days in a row and left messages for the store manager. I went into the store, three times, a weekday, an evening and a Saturday and asked to speak/​see the store manager and I NEVER to this day have spoken with the store manager.
This is so unacceptable to me that I can hardly fathom it. A store manager that is scared to speak with a paying customer with a legitimate concern.
PLEASE shop at Hurwitz-​Mintz or any other competitor so your not displeased with your furniture.

This review is more about Rooms to Go’s partner, Acceptance Now. I was not dissatisfied with my furniture or service. However, I financed my furniture through them, as my credit is poor due to student loan debt. I entered into a «90 Day Same as Cash» agreement, meaning that if I could come up with the purchase price of my bedroom set in 90 Days, I would own it. I was under the impression that if I could not, I would finance the remaining balance and enter a 30-​month payment plan. How wrong I was.
I take full responsibility for not reading all the fine print and not necessarily asking the right questions, but I was quite a bit overwhelmed. Basically, if you do not pay in the 90 Days, whatever you have paid gets flushed down the toilet and you finance the ENTIRE PRICE of the furniture. I do not know how this is legal, but it is far from ethical. In this event, my $ 1,200 bedroom set would end up costing over $ 4,000, plus whatever payments I had already made. That is not an exaggeration.
When I learned this, I asked if they could just come get the furniture, but they would not refund any of my money. The people on the phone and in person are very condescending and typically very unhelpful. The online system is a joke and it is impossible to verify your own account balance (it is only available over the phone) even when you have your bank statements to verify your payments.
In conclusion, Acceptance Now is an honest-​to-​goodness SCAM, and is only in place to prey on people with no other options. I would honestly consider no furniture, second-​hand furniture and even homelessness before allowing myself to be victimized by these people again. DO NOT ALLOW YOURSELF TO BECOME A VICTIM OF THIS SCAM!!!

Horrible Service! Rooms to go delivered bedroom furniture «bunkbed» and could not finish the assemble because they did not have all of the hardware to finish assembling the bed. They told us that they were going to send the hardware overnight which turned into 4 days, I called the corporate office and the rep. asked me if I’m able to send a technician out today would you be able to help him assemble the bed. I’m like really I purchase furniture that I have to help your technician assemble. DO NOT SHOP FROM THIS PLACE! You may want to go to Doerr furniture.
02÷17÷2015−−− I actually have to assemble the bunk bed so my children could have a bed to sleep in after 5 days of hardware and pieces of furniture sitting against the wall. The worst part is that after waiting for the hardware to be delivered, I noticed after putting the bed together that all of the parts were actually there in the bag. WHATEVER YOU DO RUN FROM THIS COMPANY!!! They actually had the nerve to not want to refund the delivery fee after me and my wife having to assemble our kids bunk bed.
WORST FURNITURE STORE EVER FROM DELIVERY, CUSTOMER SERVICE 1 – 800 number, To Corporate Office they do not value anyone as a customer. The only time I felt valued as a customer was when we were on the showroom floor with the sales person which was the best experience. I sure that was only because we were approved for a large line of credit, but everything else was downhill. BEWARE!!!

I am absolutely appalled at the customer service at Rooms to Go in Metairie, LA. No one knows the policies … we were told a million different things by different people including our service representative Rebecca who continuously stated «sorry, I didn’t know»… I wish we could return all of our furniture and start over somewhere that cares about its customers. But, whoops you can’t return anything… And as Rebecca says «oh I’m sorry I didn’t know that»… Do you not teach your employees how your system works? So done. So sick of this place. I won’t be doing business with you and neither will any of my family or friends.

5 stars because they are the only store that will work with your credit to get a whole room full which leads to a house full of furniture. …for only the bare minimum and no interest.. they have the best kids bedroom sets and the mattresses are very comfortable… I have my sofa set, my king master bedset and a futon under a full bunkbed, that my son loves all bought within a year. My last trip I got a full size full wall bed set (a full bed setup like a day bed). and my saleman was Keith he was very sweet and helpful even when they were about to close for the night Keith took his time to make sure my order was correct.. and when we were done we were giving hugs and high 5s for a job well done. thanks Keith call the store around 1:30 and he should be in …

I actually quite like the selection of furniture that is offered, but the service STINKS. In talking to the salesman about my needs, I cautioned him about my narrow, winding staircase that leads up into my apartment. I brought dimensions and everything with me, but I was assured that what I wanted would have no problem making the trip up the stairs and into my apartment.
Of course, it’s never that easy. I knew that some furniture was brought in pieces and assembled once inside, so I felt like the man probably knew what he was talking about. Not so much.
Next day delivery is a great option, the only problem is that you have to agree to be available at home from 7am to 10pm — delivery could take place ANY time within that time range, and they tell you there isn’t a call ahead of time to let you know they’re in the area. The delivery guys did call me, but they didn’t make it to my house until about 4:30pm. Literally, the second they saw my staircase, they told me some of my furniture wouldn’t make it, and that the salesmen always sell pieces that don’t fit. One of the movers told me they’d returned a sofa the day before, because the sofa wouldn’t fit through someone’s front door.
Anyway, the movers were nice, and they brought up my bed (in pieces) and assembled everything quickly. Just to appease me that they were sure my new dresser wouldn’t fit up the stairs, they made an attempt, and then put it back on the truck.
I called the company last week to find out about my refund, which I was told had already been processed, and I was to expect a credit to my account within the next couple of days. Of course, when I called today, the credit hadn’t been processed, and there would be 7 – 10 days to wait once it was.
I don’t think I’ll be ordering anything else. I only give 2 stars because the movers were friendly and honest.

Great selection, but the customer service and delivery are Horrible! You might have a great experience in the store, but when you purchase from RTG you get the whole package and the rest of the deal can be a nightmare! I was lied to twice about deliver dates! See below.
Wednesday, Dec. 12^th — Walked in to Rooms To Go in New Orleans and purchased the Cindy Crawford sectional sofa sleeper (queen size). Sales rep (Judy S.) states that they only have half in stock and the other half will be in mid-​January. I agree to purchase the couch piece and wait on the sleeper piece. Delivery scheduled for Thursday, Dec. 20^th.
Thursday, Dec. 20^th — Called around 9AM to confirm delivery. Stated correct delivery address; delivery time frame confirmed at 3PM — 7PM. Received call at 1:10PM notifying me of delivery within the hour. Waited at my apartment til 2PM when I received a call from the delivery guy. He went to my billing address located 1.5 hrs away. I call customer service to complain. After about 30 minutes, they say they will be able to deliver later that day. I immediately receive a call from a person saying she’s in the delivery dept. (female named Dionne?) and they will have to reschedule. I say «Are you sure? I just spoke to someone who said they can deliver today.». She says «Yes, I’m the person she was talking to and I told her ‘I can’t promise anything’». I complain and she says she’ll e-​mail the delivery manager and let me know. I get a call back 20 mins later and she says she can delivery BOTH pieces on Saturday (¹²⁄₂₂).
Saturday, Dec. 22^nd — Called around 9AM to confirm delivery. No notes or scheduled delivery in the system reflecting what I was told. I complain and and demand to have a supervisor call me back. After waiting an hour, I call the store and speak to my sales rep to complain. She tells me they can deliver on Saturday, the 30^th. I decline and demand to speak to a manager and receive it sooner. She says they will call me back. No manager ever called back, but a cust service supervisor calls me and she said a delivery had been scheduled for the 30^th. I told her I never agreed to that and want it sooner. She says she can have it delivered on Monday (¹²⁄₂₄) but the time will be at the discretion of the delivery person and they will call ahead an hour in adv.
Monday, Dec. 24^th — No call from anyone. Cust. service dept is closed and I have no one I can contact.
Wednesday, Dec. 26^th — I call and demand to speak to a manager. I briefly explained my experience and the lady said there was no delivery scheduled for Monday and no notes regarding it either (SHOCKER!). I wait 3 hours and get a call from a manager who says he can expedite the shipment for the next day (¹²⁄₂₇). Couch arrives on time ¹²⁄₂₇ with no problems.
… — let’s see how bad they can screw up the delivery of the sofa sleeper piece in mid-​January.

This store is terrible! I work in customer service and the way I was treated was unbelievable! I had the same wrong sofa delivered twice to my house and have yet to hear when the right one will be delivered. I called store and the office manager said the store manager would get back to me if he wasn’t too busy! I went to the store to speak with the manager he made light of the fact I’ve been waiting for over a month to receive my sofa. He said he would call the delivery warehouse to schedule the correct sofa to be delivered this was on Friday and I have never heard from him! When the delivery men brought the wrong sofa for the second time I asked them how they enjoyed working for rtg. They said they hated it and sometimes rtg deliberately gives customers the wrong furniture because what they ordered is out of stock. But the wrong delivery keeps them occupied until what they ordered does become available. I couldn’t believe what I was hearing. Corporate should clean house and start over, clearly no one at this location cares about their job and they are an embarrassment to the company. DO NOT go here save yourself the inconvenience and frustration.

Horrible experience at this store. I purchased a mattress and box spring for $ 1299. The advertised price in their store and on their website was $ 1299. The price of the mattress alone was $ 999. The price of the box spring was $ 299. Remember, this is the price I am looking at and the price listed on their website which is always the same. The box spring needed to be returned as the mattress was plenty high for my bed. I called their national customer service rep and was told to simply call the store and arrange to take the mattress back to Pearl River where I picked it up. No problem right? I call the store, they are making arrangements for a return, I drive to PR with the box spring and return it only to find out the my refund was for only $ 140 for the box spring. What??? I paid $ 299 for the box spring. I call the store and the refund lady Bridgette (very nice) said she made a mistake and she will call back with the right amount. No call. I call and she now tells me there the manager Mark says that the day I purchased the box spring, the mattress had gone up in price to $ 1159 and the box spring had gone down to $ 140. I told him that is not correct because on that day the website and the advertised price on the mattress kiosk was in fact the same, $ 999 for the mattress and $ 299 for the box spring. He told me that the price changed that day and was in fact higher. I spoke with my salesman (John) who explained to me that he was not aware of any price change, but that he can’t do anything about it and to call the corporate office. Well, they were closed until Monday so I am stuck but no less pissed off. Checking around, I called a RTG in Tennesse, Austin, Baton Rouge and Mississippi and all of the sales people told me that the price has not changed since the mattress came out. The full price is exactly as I read it, $ 999 for the mattress and $ 299 for the box spring. So I called Mark back at RTG on Veterans and Mark would not take my call. I spoke with another manager and she (bitch) had already heard about my situation telling the that the price that day was higher on the mattress, completely contradicting the managers of the other stores I called.
To be continued… Monday! Mark is a liar and I hope he looses his job!

I seem to be the only one with a positive experience at Rooms to Go. Having outgrown my previous bachelor pad I moved into a new place. Now that I don’t have roommates I realized I didn’t own any living room or dining room furniture. Seriously, nothing; all I owned furniture wise was my bed, nightstand and a desk.
When my girlfriend (who is sharing that new home with me) and I walked in we were greeted by a lovely salesperson named Margo. She carefully listened to what we had to say about our needs, desires, and budget constraints regarding the furniture. Over the next hour she asked some questions to get a better feel for what would fit us best and showed us four or five different sets before we settled on one. At no time did I ever feel pressured for a sale. We got our living room and dining room sets and scheduled delivery.
A month later we returned, this time looking for a dresser for the bedroom. We didn’t get Margo as our salesperson (she was off that weekend for Jazzfest) but the gentleman that helped us still did an excellent job of helping us find a dresser that fit with our room and didn’t break our bank.

We have used rooms to go in several other states and although none of them are great we did receive what we paid for. Our experience with looking for and buying the furniture here were much the same — staff is overly attentive and knows how to slow a decision making process down — to be expected.
We finally got what we decided upon after 2.5 hours. They set the delivery date with us and told us that they had to have pieces of our living room set delivered after because they weren’t in stock. Same old story with rooms to go. They sell everything but not all of the pieces are in stock. We took 2 separate deliveries. The second delivery was the end tables for the living room set. When they came to deliver them they said they just needed to put them together. I said ok and let them go to work. After they put them together on the truck they brought the end tables in and started to tell me that one was broken — by this point the 2 guys that had brought the tables in were already back on the truck and they had had me sign the invoice. They told me to call the 1800 number to have the broken piece replaced. How about not delivering a broken piece or if you put it together broken you don’t leave it behind.
Calling the 1 800 number is the same as any other. Its a bureaucracy. The person on the other end doesn’t care. They asked me for a preference of a day when they could send a technician to repair the furniture — repair new furniture!!! Isn’t it new? I asked for a time after noon and was told that they would call me the day before to set up the time. They didn’t call the day before. They called me the day of 15 minutes away. I was already at work told them not to bother but that I wanted to reschedule. They said to call the 1800 number — again!!! Called again and was told that they couldn’t get a specific time area to come out. I spoke to a supervisor — surely they can cut through the red tape. Nope they were even more disinterested they also told me that the technicians that worked my area would always be there in the morning and that they would not come in the afternoon. This is because they lived far away from my area and through the day they worked their way home. No concessions made. I have now called the General manager at the store — still no call back.
Bottom line broken table and rooms to go doesn’t care they sold me broken furniture. Stay away — far away. Will never pay another red cent to Room to Go ever again.

I walked in here when I was shopping for new bedroom furniture. As usual at RTG, a salesperson leeches onto you as soon as you pull in the parking lot. As I looked around, I didn’t find anything that would suite a smaller room and the salesperson wanted to take down my information and lock down a delivery date.
Whoa whoa whoa… lets take our foot off the crazy peddle. I have’t even picked out anything to purchase! I told him I don’t think I am buying anything today. This BLEW his mind!
I went to Compass and had a much better experience and bought a beautiful Ashley set.
On a side note: my boyfriend DID buy living room furniture from RTG about a year ago and the quality is awful. The sofa has already had to be repaired because of loose screws on the side so the arm rest was falling off and now we feel springs in the cushions. Very disappointing.
The salespeople act like hungry wolves that are on «eat what you kill» salary and it’s very off putting. The furniture is just crap!