Agua Spa at Delano

From the first phone call to book my appointment, I knew that I would be in good hands. I had to reschedule several times — each time certain they wouldn’t accommodate my changes, but each time they did.
The Aqua Spa facilities were clean and well maintained. The décor promoted a calm atmosphere. From the reception area to the locker room, to the waiting room, to the treatment room, each element in the spa promoted a zen-​like atmosphere and felt calming.
My spa treatment (the Agua massage) was wonderful. The therapist was very skilled and made me feel comfortable and relaxed. I’m glad I decided to try the spa during my stay at the Delano. It was a great experience and I plan to return.

The worst «spa» ever!!! It’s look fancy and nice place but when you go there it’s look exactly like nail salon in plaza. They have a guy is name is Antony he talk with me so bad.
Don’t go there!!!

Gilt City people beware! I made a terrible mistake of not thoroughly reading the fine print on this… here’s the real deal for a Detox Aromatherapy Massage & Rosemary Scalp Massage 1 hr/​$ 99:
Real Cost:
-$ 99 gilt voucher
-$ 38 mandatory tip (20% on original price)
-$ 15 valet
-$ 152 total cost
Actual Service:
— at best a Swedish massage… relaxing but extremely light pressure
— scalp massage lasted about 5 min.
I take responsibility for not fully reading the costs involved, but for this price I would have expected a service that justifies it otherwise I’d go to a massage envy. Mediocre.

Way overpriced!
The staff was lovely, but I’m no newbie to facials and there was nothing so special to justify the price tag, which was double the most expensive facial I had gotten before this one. The facial was fine, just not worth it.
Also, the aesthetician, who as I said was lovely, and gave a great neck and shoulder massage, was a few minutes late. No biggie except that there is an 18% gratuity they add to the cost of the service, eliminating my discretion to account for such things. I would not have given more than 15%, so I found that aggravating.

This is not a spa — let’s get that straight. No hot tubs, spas, sauna, or anything. Just a small, gym locker type steam room. There’s a tiny hallway that I guess is supposed to be the relaxation area, its crowded and tiny so it doesn’t fit the bill. It’s so unfortunate, because my massage was fantastic. I had a giant russian (german?) man and he was so strong and skilled, it was excellent. But the lack of facilities really disappointed me. Had I been expected a massage-​envy type of place, I would have loved it. Instead, I was expected a spa on the same caliber as Lapis or The Viceroy, and I was very very disappointed. There’s a small balcony but it just has a few chairs and a shower. There are way better spas in south beach that are around the same price — try Bliss if you don’t need pools. At least they have a steam room, snacks, and relaxation area. Another issue was that I booked their first appointment of the day and was told to arrive 30 minutes early to check in. That’s standard so I didn’t mind, except they weren’t even open. We waited in the hall before going downstairs to the restaurant. Bad customer service. Don’t tell me to arrive before you open.

I had a lovely day at the Agua Spa. I was able to relax with a glass of champagne while taking in views of South Beach on their private rooftop deck before my appointment; no one ever rushed me into my appointment or out of the lounge after my treatment.
I do wish the space was a little more open but overall I enjoyed my time there and would definitely go back and bring friends!

Thank you so much, Ava Hennessy (Spa Director) and Anacia for the most amazing facial and day at The Aqua spa! Walked in with a migraine headache and left feeling well rested, relaxed and with glowing skin. The oxygen facial is a must have treatment! My friends actually can tell the difference and so can I. oxoxoxoxox

I like Thai massage but it’s hard to find it in S. Florida, and whatever I found is very pricey — especially when I remember that it costs only US$ 10 or so back in Bangkok… So when I saw that Agua offers a Thai fusion massage for Miami Spa month, I did not hesitate to book an appointment.
Thai massage is kind of like a lazy man’s yoga. The masseur pulls at your limbs and twists your body around into yoga-​like poses, while you just basically lie there. He will bend your leg up your chest, pull your upper body up while sitting on you… so if you don’t think you are comfortable with it, go with a different massage style.
My masseur, Ivan, is great. He did explain that this is Thai fusion, so while some Thai moves are involved the massage is done on the table and not on the floor. 30 secs into the massage, I knew I was in good hands. He said, your shoulders are really tight, we’ll need to work on that. I’ve been to places where when I asked the masseuse to use a little more pressure I was told, oh that would cost extra. And so many places where I took the time to fill the intake form, or tell the masseur, about my specific ailments only to receive no extra attention at all. Here, I didn’t have to ask. He knew immediately and he wasn’t giving me the routine, he tailored the massage to what I need. Moreover, he didn’t just press on a general area, but he pressed purposely on specific meridian points. I was in high heavens.
The rooms have windows and are painted a light color, so they are brighter than your standard massage rooms. I spotted a few rooms on the inner side of the building so I suppose if you prefer you can get a dimmer-​lit room.
My only disappointment with the spa is that there is no pool admission with spa service, and only a steam room in the changing room. No snack neither, just some fruit-​infused water. However, the rest area is so beautiful it makes up for it. The indoor area has chairs by the window — big sofa, lounge chair, rocking chair, you take your pick. The outdoors area is absolutely lovely, I can spend hours just sitting there relaxing. I can almost believe that I’m on a lovely little island in Greece.

Just went this weekend:
Pros
–Great massage for me
Cons
— Creepy male therapist for my gf. He uncovered her butt, basically sat where he could see between her legs and touched her inappropriately. It was a couples massage so I was even in there, too, but she didn’t say anything until later. She’s had dozens of massages and never had this happen. Disgusting.
— Crappy facilities. Day spa amenities at hotel spa prices. The smallest locker room I’ve ever seen. No whirlpool.
— Reservations are a pain. I called multiple times before I arrived, and they never answered or returned my calls.

I spent a Saturday at Agua Spa with my girlfriends for a birthday celebration. Our treatments were terrific. We all left refreshed and relaxed. The rooftop terrace has a great view of the Atlantic Ocean and surrounding beaches. My facial was excellent. I had the oxygen facial and the milk and honey body treatment. The products were so wonderful and soothing on the skin. The traffic outside was noisy so I recommend that the treatment rooms play relaxing mood music to keep guests in state of calm. There was no complimentary access to gym or pool. Typically at other spas they offer this to their guests. I recommend to add more of these amenities to the experience. Other than that we truly enjoyed the afternoon at the spa and I will return for a facial and massage.

I discovered this spa thru a travel zoo deal and I can say it did not let me down. The spa is located in the penthouse at the Delano and the views are outstanding .The beach is right there and the spa has a very tranquil feel. The waiting area both inside and out are comfortable and this is the perfect way to unwind and relax with a glass of champagne after a cruise. I found the perfect spot inside to enjoy Miami while relaxing in a comfy robe provided by the spa. I got a swedish massage by Sergio and it was great. At times I did have to remind him of more pressure but after a few reminders he learned what I liked. The massage seemed to fly by and next time I will book more time. This place has a shower, robes, slippers, lockers, and all the shower items you could ask for. The front desk staff was extremely friendly and overall the customer service was outstanding. I chose to stay in Miami a few extra days after a cruise, found the travelzoo deal and booked my appointment the same day within hours. This is a perfect atmosphere and I give this spa 5 stars. Next time your in Miami South Beach come get Delano a try. You will be happy you did.

Came here for Spa Week. $ 99 for a 60 minute hot stone massage and 30 min oxygen facial — say what??? They were kind of shady about letting us use the pool and chill but I learned that locals can get a card for 30% off spa treatments outside of spa month, use of the pool and reduced valet. Heck yeah. We did use the pool, and the bartender (heavily). Drinks are expensive, food is good — what you’d expect from the Delano. As far as pampering, no one beats them.

I found this to be a lovely little hotel spa. Waiting area isn’t large and no real extra amenities to speak of (I.e. no sauna, hot tub or lounge and only a small steam room), but very nice, clean and relaxing space. The chaise lounges with sheer curtains that can be drawn for privacy feel luxurious and the staff are very friendly. If you are not a hotel guest and have a spa service during the week, they will give you a complimentary pass to use the ultra chic pool at the Delano.
I had a Thai massage and a scrub. The massage was a mix of styles, on a table (as opposed to the floor as with traditional Thai massage) with lots of very relaxing stretching. The scrub left me feeling soft and smooth, but the room was a little cold and the process wasn’t terribly relaxing (not sure it’s supposed to be).
Overall a nice choice, especially if you are interested in seeing the Delano and hanging out with the beautiful people at the ultra chic, ultra exclusive pool.

As a spa junkie, I’m always on the lookout for great service and ambiance. Agua’s got both. The pristine environment is as relaxing as it gets. You can literally check out of life for a few hours, grab a massage (I recommend their deep tissue), and rehydrate over the latest issue of Vogue on their private rooftop deck. No one ever rushed us into our appointment or out of the lounge after our treatments. The only reason I didn’t give this a higher rating is because I wish the facilities were a little bigger; but the experience and staff are unquestionably five-​star-​worthy.

totally disappointed.
let me start with the good.
*the delano is gorgeous, chic, and a total south beach landmark hotel.
*the spa is on the ph floor, so the rooftop lounge is great to hangout and relax, it offers great views of the beach and city. but its hot as hell up there, a little above ground pool, like a jacuzzi, would be nice (just not heated during the summer months).
*the masseuse and facialist were very nice and attentive.
*the spa is all white and very bright and airy. usually spas are a little darker but i didnt mind the brightness at all.
now onto the bad.
*we checked in and were shown to the locker room but werent even shown where the rooftop lounge was.
*at reception they asked us to do a couples massage, my female bff of 20 years and i were caught a little off guard but not feeling awkward in front of each other, we agreed. but i still dont get why they pushed that on us, i guess they thought we were a couple?!
*the lockers are tiny, narrow. i had to take several things out of my purse just to squish it in.
*the common areas are very small (locker room, only one bathroom stall, and i think 3 loungers in waiting area.
*we had to ask what was the delay for our 1 pm appointments. we weren’t picked up until we asked and that was ten minutes later.
*we had scheduled facials right after as part of miami spa month. we waited and waited and never got picked up again. when we asked reception, apparently there was a scheduling error and they could no longer accommodate our facials. (i should note my bff made the appointments and i called to confirm everything was set for both of us, both services AND at check in they mentioned both services. not sure how this happened.)
*we had to wait an additional hour in order to finish our services. *nothing was offered to us until we checked out then they offered us a glass of champagne, wow way to encourage drinking and driving. we declined.
*auto tip was tacked on. but not even sincere apologies for their huge messup (we were even late to our dinner reservations that night bc of the delay and consequently terrible rush hour traffic).
total fail on the reception staff. i would probably never go back, there are way better spas in miami.

All I can say is that my experience was heavenly thanks to a killer pedicure by Kim and a facial by Holly. Kim is detailed and gives a lot of attention to massaging. My feet looked perfect.
As for the facial, it was gentle and relaxing– my skin was flawless.
I know spas– go to many in NYC and LA– and this one was as good as it gets.

I visited and booked the Deep Breath– Massage & Oxygen Face Treatment as part of Miami Spa Month. Eighty minutes total for $ 99. I also received a free eye treatment just for checking in with Unilocal!A great deal.
Had a great experience. Was given a tour of the facilities on arrival and the waiting area consisted of white chairs surrounded by gauzy white curtains. Fresh fruit and citrus water was also available. There was also an outdoor patio for lounging after wards.
My massage was great and was on a heated table. I think I may have briefly fallen asleep it was so relaxing. The facial was also excellent and the oxygen treatment was interesting. Basically they spray oxygen mixed with vitamins in the form of a light mist over your face. The eye treatment consisted of a cream that was gently applied around my eye area.
Be aware that the facial is not a complete facial as these were shorter services, but I thought that what I got was excellent.
My one complaint was the locker area. The lockers were very narrow and I had a hard time fitting my purse inside.

My cousin and I were on a vacation to South Beach during the city’s spa month. For a discounted rate of $ 100, many spas in the city were offering special packages. Obviously, I understood that the package would be a smaller less detailed version of the original, but my facial consisted of a cleanse, tone, exfoliate, dry… the lady didn’t even put moisturizer on my face at the end. She didn’t ask me any questions about my skin, issues, etc! Probably the most disappointing part of my trip!
However, my cousin received a much more detailed facial, covering many steps and very specialized to her skin’s needs. Guess it’s just luck of the draw here.
One other issue I had with the spa is that they didn’t have the common supplies offered in the locker rooms of similar spas. I needed a simple q-tip…nada.
With so many choices in South Beach for a facial, massage, or spa day, I recommend not going to Agua Spa at Delano.

My boyfriend wanted to get me a gift certificate to Agua spa for my birthday. Unfortunately, when he called he was told there were none available and that he had to make an appointment for me and they requested his credit card information. I find the whole idea of not giving him a gift certificate to begin with rather suspicious.
I had a very hectic schedule at the time and there was no way him scheduling an appointment for me was even feasible. As much as I would’ve liked to, I honestly didn’t have time to be pampered at THEIR convenience. One week after he gave his credit card information they started harassing him and telling him that I had to come in or he would be charged the full amount to his credit card, and they did.
They charged him full price for services that were never rendered. The whole situation was extremely ridiculous! I e-​mailed the manager of the spa (Laura Kain) and explained the situation and didn’t even receive a response, let alone an apology. Needless to say, I will never be going there.

Loved this spot!!! My first time in Miami, and first oxygen facial, a must from now on!!! The staff was extremely pleasant and helpful. The atmosphere was so serene. The spa month special was amazing. I’d refer anyone to this spa, anytime! It’s located on the Penthouse level, so there are relaxing views to take in after your session. Maria did my massage and facial, she was wonderful. My skin was so supple after my facial, a vast difference from the day before. Halley was helping out at the desk and was extremely pleasant and knowledgeable about all the products we were looking to purchase

Since I couldn’t get an appointment at the Loews Spa –Emeril, this was next in line that was convenient to my hotel. I wish I just called them initially vs. having Emeril waste my time because my experience was absolutely something to brag about on Unilocal.
What did I get? A Facial… I am a chronic facial-​getter SO it’s important that I absolutely enjoy my experience since I am willing to shell out a heavy dollar for my services. My esthetician (Andrea, I believe) was amazing — her massaging technique put me to sleep. She made me feel comfortable and did a great job cleaning, exfoliating, extracting, toning, and hydrating my skin.
How much did I pay? Attention Unilocal users — if you check in here on the Unilocal app (show it to the receptionist), you receive 20% of your spa services. This is a HUGE chunk of change — my facial was originally $ 160 — with the 20%, I was left to only pay $ 128… WOWEE, can’t beat that!
What about the rest of the spa — what did you think? It was awesome… modern décor and decorated in all white… It was peaceful and relaxing. There was a relaxation area to lounge and read magazine or a book. There were both private hot steam and sauna showers… I definitely recommend getting there early to utilize this service. In addition, the salon is located on the roof of the Delano so you have access to the private roof top area that was made into an outside lounge with bed in and out of shade to enjoy the weather and peaceful atmosphere.
I have yet to have a good facial since my Boston days so I was excited that I found one similar… unfortunately its in Miami (given I live in Atlanta now). I promise this is the first place I intend to be as it won’t EVER become a runner up in my book when I am in Miami again.

Once a year (usually for Moher’s Day) my Aunt and I splurge on a pedicure at Agua. A blissful hour long treatment in the gorgeous, soothing white space is really a mini vacation. I love to follow my treatment with a mini nap (inside on the overtuffed chaise lounges or outside on the beautiful terrace) while my polish sets.
This year we decided to spring for the cabana pedicure. May was a little late in the season but it was still an incredible experience. Overlooking the lawn and pool with a gentle breeze keeping it from being too hot. Our techs were amazing and did a fantastic job. Instead of tea, we sipped on Mojitos delivered by the poolside server, then we topped off the afternoon with lunch at Blue Door for an absolutely perfect day.

The spa is located at the penthouse of the hotel with sun deck and pool.
The services were great and the spa environment was very calm and relaxing.
However, I’d much prefer closed dark rooms for massages rather than a massage area separated by curtains. The brightness is not conducive to relaxation and dozing off into la la land while getting a massage and you can hear people having conversations all around you.

I’ve never been to a spa before, but I went with a friend and it was great! Nice robes & slippers, free fruit, iced tea, and iced water topped with lemons/​limes.
The spa was beautiful– great showers, spacious steam room, and the outdoor terrace was awesome!
I had the lemon basil bamboo scrub and my skin felt silky-​smooth. The therapist that I had– Adolfo was great! (He was good looking too! hehe)
A very «zen» place– if I ever go back to South Beach, I’ll be making another reservation!

THIS REVIEW IS FOR THE TEMPORARY SPA LOCATION — WHICH IS NOT ON THEIR WEBSITE — BECAUSE THE REGULAR SPA HAS BEEN CLOSED FOR 4 MONTHS.
******
Not that it should matter right? Well, when you are paying $ 100+ for a facial and you are anticipating «a private terrace with 360 degree views» as well as «luxury» this is huge disappointment. No one told me the spa was closed when I called weeks in advance to book facials for my sister and I on our South Beach vacation.
We arrived a poolside room. With a desk outside. This is check in.
We were extremely confused. UM, where is the locker room? How come there is no one in robes? She had me waiting for my appointment in a nail salon chair inside. Finally we asked — WHAT?! the REAL spa is closed? We could have gone to the Standard Spa and now its too late. Needless to say we were pissed AND then told we couldn’t use the Delano pool either. I wanted to cry.
I went in for my facial and my sister got to wait outside NEAR the pool and in a private cabana (!).
My facial sucked ass — the woman only spent 45 minutes of the allotted 60 on me. Her massaging lacked effort. she put nothing under my neck and only covered my eyes during the pore check when the light was on. Oh I ALMOST forgot the worst part — I was not in a private room. Rather behind a curtain next to the nail salon/​chair I was just in.
When I was done my sister went in for her facial and we made a point to mention how Bleeping short mine was. To appease us the offered us free pedicures — which my sister took. I on the other hand was too livid to accept a pedicure. The manager came and I told her I was extremely disappointed in my experience here — i ended up getting a free 1 hour massage.
When my sis and I were both all done with your less than average facials and very good free services we decided to take over the cabana we were allowed to wait in NEAR the pool. We sat in there for hours reading and ordered lobster pizza from the Delano room service. We pretended to be better than all the rich people sitting around the pool 30 feet away (which was covered in shade bc it was cloudy– HA!).
Stars:
1) Free service and Pool cabana to help repair a massive screw up on their part
2) Delano cool factor