The Ritz-Carlton Spa, South Beach

From booking to payment, and everything inbetween, this was one of the top spa experiences I have had, which is saying something. Gorgeous spa! I felt like I was walking under the ocean. Super well trained and courteous staff, as you would expect. They realized I needed a bigger robe before I did and immediately switched it out without making me feel uncomfortable. Services were worth every single penny and I wish I had more time and more money. Five Star experience and I would be a regular if I lived there.

I couldn’t have asked for a better experience from start to finish. Scheduling my appointment was easy and quick, the receptionist was friendly and courteous. I had a 50 minute massage and paid $ 20 extra for deep tissue. Shanique Sutherland was my masseuse and she was the best! Best massage I’ve ever had, go see Shanique! It doesn’t get better than her!
After the massage I got a shampoo and blow dry from Diane Vanzie, she was very professional and did a great job with my hair. I loved my hair :) They use a great line called Morrocan Oil and it leaves your hair feeling so soft and smelling good. I got a great mani-​pedi too but I can’t remember the technicians name. The facilities are top of the line, the customer service is the absolute best. The spa has everything you could want, steam room, sauna, snacks, a selection of hot tea, a power shower. Everything is immaculately clean and smells of eucalyptus. It’s worth every penny. I was floating on a cloud when I left. I will definitely be returning.

My mom and I went for a massage last week during her visit. It was the most relaxing massage we ever had. The spa was nice, clean and the service was fantastic. It didn’t surprise me it’s the Ritz Carlton hotel. I highly recommend this spa !

Love this spa!!! Totally tranquil here, the staff caters to your every need. Mrs. Martha was excellent she knew what I needed to help me relax. I had the body Scrub treatment with guava. My therapist is Ivette who is phenomenal my skin felt like a baby’s bottom lol. After the Scrub was applied you take a shower with shower heads everywhere (wish I had at home lol). Once you take a shower then you’re moisturized when smelled amazing!!! To top it off you sit in the sauna need I say anymore!!! Must go to the Ritz Carolton Spa, thank you Ivette

Heavenly spa experience. So great that we nearly spent 2 hours there post massage. The service is always so on point at the Ritz which is something that is nice to expect. The mimosas after our massages were delicious. The showers are huge and the eucalyptus spray is a must! Jessica was my therapist and she worked a deep tissue massage like no other. Well worth the $ 300+ for a 80 minute massage. Will come back on every SoBe trip for sure.

Great spa with attention to details. There was no co-​ed relaxing section which I thought was strange. The layout was small too, but I suspect it was the limited/​expensive space of S. Beach. We would definitely go back again. There was a «take your time» attitude so take the whole day to relax. At the time we were there, only scalding hot water was available in the entire spa from the sinks to the showers. That was the only downside.

I’ve had better massages during choir practice. The lady clearly didn’t know what she was doing, kneading into my bones and pulling toes randomly. She seemed very defensive as well when it comes to pressure, and seemed ready to start an argument with me when I said I could use a little more pressure. Methinks it’s the same masseuse from one of the other reviews below. The prices are really exorbitant and on top of that, they charge an automatic gratuity that’s like 30 percent. If you must go, avoid Susan.

If you are staying at the Ritz South Beach and need an amazing hair cut, go see Mark Williamson at the Femme Coiffure Hair Spa which is downstairs and along the shops on Lincoln Road beside the front entrance. He is an amazing talent.

If you are spending the money for a classy hotel and all the goodies this is one way to reach your goal. First class with attentive staff. And a massage is the way to do. The facilities are nice and there is a no rush attitude. Everything was so good we made two trips to the Spa.

We went here on our last day of Miami trip for a relaxation massage and facial. One of the best massages I have got. Darlene specializes in neck, shoulder and back massage. After the massage, I feel relaxed and fresh. my shoulder and back pain has reduced a lot. I will definitely come back on my next visit.

Went with a girl friend of mine and we had been waiting for a few weeks to go. WOW, we had an amazing day. When we got there we got a tour of the spa, changed into our robes and started our day. We sat in the sauna for awhile, and the steam room. The steam room has eucalyptus in it, which smelled so great. Our 75 minute massages were the best part. We had Lisa and Jessica. I was in a trance when it was over. I couldn’t even get up when it was done. I had the scrub over my hands and feet and she got the scalp awakening. We loved both. You can’t go wrong. (THIS was the best massage I’ve ever had, hands down).
We had refreshments when we were done, and got to sit with cold cucumbers and clothes on our eyes to wake up. We took showers and got to rinse off. There is one shower with 9 jets in the back, get that one! It’s amazing.
All of the staff was overly nice, and the place was always clean.
At the end of the day we spent 5 hours there and never wanted to leave. I would definitely recommend.

I booked a birthday massage, was not impressed. Here are the good things — *the greeting at the front desk, **the pretzels, ***the sauna and steam rooms, ****the ladies that work at the spa.
Not soo good– * no jacuzzi, **massage average to below average,
The salon was a different experience, had my roots retouched and a blowout by Anita. She was professional and did a wonderful job.

I booked a massage a week before staying at the hotel. My appointment was with Leslie. I was really looking forward to relaxing and getting some of the knots and stress out of my back! It’s so clean, the people are so pleasant and the space is great. I immediately told Leslie about my sensitivity to scented oils and creams so he went and found an unscented oil, with no fuss and came right back. 90 minutes of (much needed pain) to relieve a lot of the stress in my back and he constantly made sure the pressure wasn’t too much for me. It was an excellent massage and I walked out like a zombie, in a totally different world. It was excellent.
A few days later, I made a last minute (day of) manicure appointment. I mentioned that I had seen a 25% discount listed for Thursday’s and the receptionist informed me that they were no longer doing Thursday’s but she was happy to honor it. My manicurist (whose name is slipping my mind) was fantastic. Loved her personality and she listened to everything that I asked for. She was helpful and made great recommendations. She had a great sense of humor too.
Overall, fantastic spa experience that I look forward to returning back to again.

Right next door to my hotel, I went for this spa to try something new… and I loved it. No one was snotty (I don’t exactly look like a Ritz Carlton regular with my tattoos and all) & I had a relaxed time from the moment I slipped into my robe to moments after I left.
I’m kind of a spa junkie — so I can whole heartedly say, this was a great spa experience!

My husband booked a massage for me at the spa while we were in Miami celebrating our anniversary. I would have been better off having my cat walk back and forth across my back.
The spa facilities themselves were okay, but nothing spectacular. Everything looked clean-​ish, but it’s probably time for a remodel. Locker room was clean, robes were comfy, and the waiting room was nice. But the steam room was depressing and never got hot enough, and the «power shower» created a huge flood, which must have been a regular occurrence, judging from the sandbag-​like stacks of towels crammed up against the shower door.
The massage could have been okay. But when the massage therapist asked me how the pressure was, and I answered that I’d like a little more pressure please, she said that she couldn’t apply any more pressure without upgrading me to a deep tissue massage. Excuse me?
Okay, first, why the hell did you ask me, then?
Second, it’s not like she was digging her elbows into my back and I insisted on still more pressure. No. Her pressure was on the lighter side to begin with, and I just wanted a little more oomph.
Third, I’m on the effing table. Are you really going to start nickel-​and-​diming me when I’m right there on the table? When you’re supposed to be helping me de-​stress and relax? Unbelievable.
So I told her to use as much pressure as she could without charging me extra, and I spent the next 45 minutes wishing that my husband hadn’t already taken care of the bill and tipped her 20%.

After a long weekend of partying and with four hours to kill before my flight back to San Francisco, I decided to treat myself to a facial at the Ritz Carlton in South Beach. I took advantage of their comfy robes and relaxation room while I waited for my treatment. The esthetician didn’t seem prepared for the facial — I kept hearing her move things around and she exited the room at least twice. About 15 minutes in, the lights were dimmed, my eyes were covered and I was just starting to relax and enjoy myself when somehow the steamer fell on my neck and burned the crap out of me. Ugh. What a weird experience… the esthetician either played dumb or really didn’t seem to know what had happened. Strange since I’m pretty sure she had to pull the thing off me. After that I couldn’t relax again. Although the facial was pretty bad so it might not have had anything to do with the burning experience. I kinda figured that the esthetician would tell the people at the front desk what happened and that they would offer me a discount or something (I used to work at the front desk of a hotel spa and that was standard procedure if something went obviously wrong) but not so. Full price and they slapped a 20 percent gratuity on top of the facial price.
I didn’t think much of it until I got home and told a few friends about the experience and they encouraged me to call and complain. I finally did a few days later and was told by the spa director that all they could do was take the gratuity charge off. She also mentioned that if I had said something about the incident when I checked out or that if I lived in the area they could have given me another facial. I pointed out that a) it shouldn’t be my job to tell the front desk people about the screw-​up, the esthetician should have done that herself and b) what were the chances that I lived in the area if I was visiting a hotel spa??? It’s been over a week and I still have a mark on my neck, which conveniently enough looks just like a hickey. Sweet.
I’ve been the spas at other Ritz Carltons and have never had an experience like this, so I am chalking it up to the poor service that seems to reign in Miami and not a failure on the part of the hotel itself.

I was at the Ritz SoBe for a long weekend and was super lucky to get treated to their NEW Astrological Massages. «Jeff» was my therapist and did an amazing job — it was such a unique service and I loved it! A must try for anyone into massage and even more so into horoscopes/​astrology. Great massage, good music and oils too!
80 mins and a discount offered during your Bday month.
The spa is very relaxing and quiet, great interior design & very clean — offers all the normal amenities you’d look for. Steam, Sauna, Lockers, Showers (tons of products to use) and Relaxation room with lounges and snacks/​drinks/​mags. Very easy to go anywhere from here and be all set to party. Although I didn’t use the salon, I did meet a woman that just had their hair blown out and it looked great.
Staff was very accomodating, of course its the RITZ, what do you expect?
Yuo can use their Spa facilities all day, which is a plus.
FYI — they are running «summer/​off season“specials on certain treatments during the week … some great deals!

I went for their special Miami Spa special. There spa area is nice. They do not have a jacuzzi but they have a steam room and sauna. They have a nice waiting area with lots of yummy munchies. You can’t beat the white chocolate pretzels-​that is first for me to see that in a spa.
The showers are spacious and the shampoo and conditioner smell so yummy.
Since my face was sun stricken the lady said she would need to use a sensitive skin care line as to not irritate my skin. I said sure. When we were leaving and getting ready to pay they told us I agreed to upgrade the service. However the word upgrade was not used by the esthetician. The special was $ 99.00 and the upgrade was $ 70.00. That was ridiculous. I would have gotten another service.
So even though everything else was great that mistake should not have happened, this is the Ritz.