The Tire Choice

I rarely take the time to review, so when I do it’s because I found everything exceptional or in this case: downright terrible.
I took my Saab 9 – 3 convertible from 2003 to have my tire-​rod replaced. When I came to pick up my Saab I noticed a slash in my roof (a soft-​convertible top).
I immediately brought this to the attention, of who I believe is named Antoine, at first he accused me of doing it myself, then after he summoned someone else to look at it, came back it was «the heat» and they would patch it for me.
Granted my roof is old, and has marks everywhere, I found it difficult that ‘heat’ alone would cause what is about a 6″ slash that cut through both layers of fabric in my roof. I probably shouldn’t have been satisfied with this idea to ‘patch’ it, but I consider myself a fair person.
I let them keep my car, over the next, approximately 2 weeks, I called everyday and every single day it was the same response «I was just about to call you» and then some excuse why it wasn’t done yet. Days turned into a week, finally on Thursday I called, very upset and was told my car would be fixed by Saturday and they would call me (they said this several times).
On Saturday not receiving a call, I promptly go there in person. Antoine is not there, someone else is, and he tells me nothing has been done because nothing can be done. Much to my surprise, I repeat everything spoken to me by Antoine, and he just tells me to come back when Antoine is here and I can leave my car with them and they will «gorilla tape it», no thanks I promptly photographed the damage and removed my car. I’m currently looking into a possible small-​claims filing, but regardless of what I do there and regardless if it was just «wear and tear from being in the sun» like they claim, customer support was and is terrible.
Don’t be fooled by it’s Miami Beach location, don’t think it’s a convenient solution, and don’t give them your money. The sooner they go out of business and a better mechanic can come in, the better for all residents on Miami Beach.

Total rip off!!! One there is no sales tax in Florida for services. And when there is just labor involved and no parts purchased, it’s a service and should not be taxed. They were supposed to replace one tire, one. The total amount of time it took, because I had to go back 3 times to get if one correctly is over 8 hours. The first time they just asked me to leave my car there, fine. I pick it up, the sensors are not reset and I still have a low pressure tire warning on my car. My next day off, I stop by, just as I was instructed as it would only «a couple minutes». I come back and after they check the tire pressure on my car, they tell me to come back in a couple days so they could check the sensors because they are way too busy. Why couldn’t you do any of these the first time when you had my car in your shop for 5 hours!!! Anyway I take my car the the dealership just as I should have done to begin with and they tell me that the tire wasn’t installed correctly. Total rip off and scam. I called and asked to speak with a manager twice and no call back answer I left numerous messages with tony at the front desk. They don’t know what they doing.

Wish I could give 0 stars. Prices are very high for starters. They dealt with my wife because I was out of town and she had two tires blow out simultaneously. They added (didn’t recommend or even ask) some sort of BS warranty that really doesn’t cover anything but an on-​site store discount if you have the correct the issue. The tires she got (again, no question as to what tires to get) were some off brand junk that were punctured within a week with God knows what while traveling home from Orlando. The shop we took it to fix the flat seemed confused as to the tire brand and asked if they were ordered through e-​bay since they’ve never heard of them. When they replaced the two blown out tires, they rotated the front ones to the back (pretty standard), yet installed the rear wheels backwards against the rotation marks on the tires (tire rotation 101 FAIL). Basically my rear tires had no traction what-​so-​ever. If it wasn’t so far out of the way, I would have taken the car back, but based on the travel time, bad weather, and the mood I was in, I opted to take them to a nearby tire shop (Tires Plus) where service is good, they ask you before making decisions on their own, and prices are reasonable for the work done. I wont recommend this place to anyone, even as a last resort unless you physically stay with the vehicle and make sure they run every idea they have through you before they just DO IT. I will make sure to contact my insurance company and ask to remove them from their list as it was their recommendation based on my wife’s location when the flat tires happened.

Horrible service! Ernesto was extremely unprofessional and lacks customer service. I’ll never return here again!

They were very reasonable in fixing my BMW. They were the lowest when I priced out the job to other shops and decided to give the local company my business. They were very helpful and quick to diagnose and fix the problem at a very reasonable price.

Ive been coming to Martino/​Goodyear Tire on Alton for years. Today they outdid themselves. What a great operation of very kind people. And working/​open on Sundays!

I brought my SUV in to get my tire plugged that had a nail. The nail was in the flat part of the tire, not the tread, and was a clean puncture. They called me immediately after I left and said, «The tire could not be fixed» and a new tire would cost me around $ 160. I asked why it could not be fixed and they said, «the hole was near the corner» and I said, «no it’s in the dead middle of the flat part.» Then he said, «the inside of the tire has totally shredded» and I asked how they could see this. He said, «we can just tell». I told them I was not interested in a new tire.
I brought my SUV home and my husband plugged it easily. This place has no interest in helping people, they lied about the tire being unfixable, and are just trying to upsell whatever they can. Do not trust this business.

The manager is under a lot of stress or something, he is always yelling
When you get something done they give u a list of all the other things you should do, overprice of course, and when you refuse it, he doesn’t treat to very good

I needed an oil change and this shop was the closest to me. I called them to ask how much an oil change was and they said 29.99. As I’m signing papers I see it says $ 38.34. Fine whatever, the guy gave me the price without labor cost and taxes. I’m not upset, but what I am upset about is that while I was waiting, the gentleman with long curly hair brings a list to me of what’s wrong with my car. He tells me the thing that holds my oil is leaking and it leaked onto my spark plugs. I ask him to give me a copy of that list with the prices and later I bring the car to my REAL mechanic. I give him the list and he calls me after I drop the car off to say that he found no leak, my spark plugs had no oil on them, my car was in great shape, and the only thing he could think of to fix was the air filter. Also if you look on the list, the guy included the same service but in different words. The total of the list he gave me if I were to do all those services would’ve equaled up to $ 500. I will never go here again and I will make sure no one I knows goes there. I know car people could be crooks, but I think they took it a little too far. Enclosed I put a copy of the list they gave me.

I must say I was pleasantly surprised at Martino Tire’s willingness to earn my business. After shopping around online and calling local shops to get a quote on 4 specific new tires, Martino Tire came within a few bucks per tire to matching Tire Racks online price. Incredible!!!
When I arrived to have the tires installed, the dude told me it’d be about an hour and a half. That time estimate (slowly) doubled and I ended up spending 3 hours of my day there. In defense of MT, they were rather busy. No biggie, I walked around the block and had lunch at Fresh Market.
All in all, I’m very pleased with MT. Would be giving 4.5 stars if I could. The fact that they got so close to matching the lowest ONLINE price I could find is pretty remarkable.

Elegí este taller para hacer el cambio de aceite de mi auto. Me había comprado una oferta de Groupon pues me parecía buena por el precio y todo el servicio que ofrecerían.
Al llegar di mis datos y le dije al señor que habia comprado ya por Groupon y esperé que me explicara el servicio, cosa que no fue nunca así. Di mis llaves y espere unos 30 minutos a que subieran mi carro.
Por curiosidad le pregunté al mecánico cual era el aceite que usaría y me dijo que el regular, a lo que yo respondí que no debia ser porque mi auto necesitaba el aceite de alto millaje. Enseguida hablé con un representante de ventas y me dijo que ellos no tenían aceite de alto millaje, que el regular era el que usaban para todos lis vaículos. Cómo puede ser posible que no tengan todos los aceites en un taller así de grande y en esa ubcación? Creo que fue una gran mentira pues me quería cobrar más y tenían que encargarlo.
Al final me dieron una lista de problemas que tenía mi auto con unos precios de risa.
Dejé que hicieran el cambio de aceite regular y me fui disgustado. Solo espero que no me traiga ningín problema hasta mi próximo cambio de aceite.
No recomiendo este lugar.
Saludos.

They did the job, but left a lot to be desired and much room for improvement — specifically in communication and time management. I called three times during the week to make a weekend appt for an oil change, each time I was placed on hold never to have my call addressed. That should have been enough for me to learn how they operate. I eventually stopped by in person and made a 9am Saturday appt. Day of, dropped the car at 8:50am and was told the oil change, rotation, and alignment would take an hour and a half. 11am rolls around with no word so I call. I’m told my car was just not being brought in and it would be about an hour… Ok? So 12pm rolls around and I get a call telling me not only had they still not started the work but that my tires are worn and I need new ones (20,000 mile oil change mind you) and my brake fluid needed to be flushed. Granted, the front tires were more worn than the back as I previously neglected rotating my tires, but there was more than enough tread on the worn front tires (grooves deeper than Abe’s head on a penny) so I said no to all, just yes again to requested the oil change, rotation and alignment. At 1:30 they called me and said it was ready, now a 4.5 hour wait. I originally requested the lifetime alignment, but after realizing how they don’t respect appointment times, I paid for the one time service. I won’t be coming back here.

AVOID AT ALL COST!
1. They can care less what they offer and don’t deliver.
2. Charge more fore every little thing they do. So, don’t let them even Check your tires or oil.
3. Your time is worthless to them. If you get tired of waiting and after they time they promised to have it ready, they have not even touch your car yet, they tell you to leave and come comeback another day!!!
4. They will attend the most expensive cars and those who are getting more work done first, fu@# order and your time.
It is simply not worth bothering will th such a poor business structure that is solely surviving because of their location and not because they have some value to offer.

I’m all about honesty when it comes to places like this and Martino Tire did just that. Told me that I needed a new tire and I felt ok with that considering the age. The manager was nice and we were out quickly all things considered. I can easily recommend Martino to my friends and foes alike. Haha.

Expensive. Spent way too much for new tires; probably because it is on the beach. OK. I can deal with that, but a few days later I had to go back because one of my ‘new’ tires was flat again… strange. That’s never happened to me with any of the cars I’ve ever had. Of course had to pay up again for another tire! The customer service was awful. To add insult to injury, the mechanic did not bother using gloves or wiping down the steering wheel (& inside of my car). When I was driving home I noticed my palms were black! The steering wheel was left filthy. I had to do a thorough cleaning when I got home. Of course I called & complained but the guy who answered the phone could care less. Don’t give them your $. Have your car towed to Coscto if need be.

I took my car in for engine light diagnose and brakes inspection on Monday to Martino Tire in Alto Road, and sincerely, I’m very disappointed with the lies your technician told me.
First they just gave me the codes for the engine light and told me there were going to charge another 98 dollar to tell me what the problem was (and seriously, I figured out just going over the vehicle manual), and that additionally I should consider how much the repairs were going to cost, and I’m thankful I didn’t accept to do the diagnose and went away because who knows what they would have told me.
An the brake inspection part was the one that really pissed me off, I told him that I heard a squeezing noise on the front of the car so I wanted my brakes checked to see if that was the problem, and when they check they told me the following (You have a leak on the cylinder, so you are losing brake fluid, and when that happens the shoes don’t work well so we just need to change the whole thing (cylinder, brakes fluid and shoes) and wait a second, this all happen in the BACK WHEELS OF THE CAR), so I might not be an expert but this all sound wrong, in first place the sound is in the FRONT PART OF THE VEHICLE, second of all If my car had a leak the fluid should be on the floor of anywhere I park, I have a permanent parking spot and It doesn’t have any sing on any fluid coming out of the car… and finally the brake light has never come on (that happens when the pressure in the cylinder lowers because of a leak and lose of brake fluid), so all this made me question about the reliability of the place, I just decided to went away and search for a second opinion before paying the 500 usd they wanted for the change of the whole back brake system of my car, even thought the technician told me «how everything was going to be worse if I didn’t make that repairs»
And guess what? The problem had nothing to do with the brakes, they are just fine, It was a part on the front direction that needed to be replaced, and so on the new place they replaced it, cleaned the o2 filter (the engine light was showing this was the problem, I found out by reading the car manual), oh and they changed me the windshield blades that where pretty bad but I haven’t considered changing because all the «mayor» problems my car had and «all the mony it was going to cost me». And in the end, in this new place I only paid 240US for all.
So you are a very expensive place, and for no reason, because based on my experience, or your personals is very dumb, or they want to suck out mony from you, I’m really disaponited of your shop, I’m never coming again, and I’m warning everyone I know of the poor service you do.

Had a good experience here recently. Needed new tires and it was nearby so I stopped in. Good price for the tires, and they recommended an alignment. Gave me a good price on that too. I waited and it took about an hour. The guys were very friendly and patient with me because I ask A LOT of questions :-)
I will be back to get tires here the next time I need them.

Had a tire blowout on Sunday morning at 9am on my way to the beach. Martino tire opens on Sundays and had my tire in stock. 45 minute later my tire was replaced and I was laying on the beach. Great service and a huge inventory of tires. You would never expect such quality and service from a South Beach Tire store. Did i mention that they will meet or beat any local tire store price and even match
prices

I needed to change the 4 tires of my car and stopped by in the morning to have a quote. They needed to order the tires but would have them in the afternoon. I was quoted a price and told it would take one hour.
I came back in the afternoon. During the paperwork, the price per tire was $ 50 more expensive than what was initially quoted in the morning. They also added a warranty i didn’t ask for. I left the alignment for $ 90 as i think it was important when you change 4 tires at once. After complaining, I got the price i was quoted in the morning and the warranty was removed. However it took them 2 ½ hours to change the tires!!!
I am happy with the tires but you really have to check the invoice as they tried to charge you more. Also they are not very good at managing their time!

I have been coming to the Alton Road location for years because it is just a few blocks from my condo so I can leave my car there and walk home.
I have always felt that they are honest and competent and their prices are fair.
I was a little disappointed recently that they tried to include some sort of $ 20 tire warrantee on my bill without asking, but they promptly removed it when I complained.
I don’t expect smiley service here… after all it’s a tire store, but they are usually pretty friendly and my car is always ready at the time they promise.

Zero star’s, hubby has brought his car here a couple of times. He drives so much he constantly has nails in his tires. This past weekend we drove over because yet again he had a slow leak in one of his tires.
Every single time we have been here the staff are not friendly at all. Hubby was only going here because his car is a company car and the company has direct billing with them.
After our last visit I promise you, we will never go back, we will drive to wherever in which we did and they lost our business for good.
So, yeah the wait time is over an hour, OK maybe we will come back after lunch. Hubby decides to put air in the tire to hold us over when all of a sudden some dude comes over who works in the garage and said hey, give me a $ 20 bill and I can take you in five minutes. Seriously???
Screw you, who in the hell do you think you are. It was blatantly obvious to us how this place operates. Wanna play that game, hell I will just get a hit man and come over and threaten you to take me asap. LOL I am kidding of course but yeah this place is not only a ripoff but unprofessional.
All I can say is I am glad I was in the car when he approached hubby with that comment. After we pulled away he told me and it did not sit good at all with me. Jerks, avoid at all cost! Scumbags!