The UPS Store

I love this location! It is walking distance from my apartment on Alton Road and very convenient. Benjamin is very helpful and is always willing to help out and takes his time to make sure that our needs are being met! My husband and I love going to this location because of the awesome service UPS and Benjamin provide. Keep up the great work =)

Initially thought they were helpful on the first visit, but then Raul was very rude and unhelpful over the phone, and Benjamin gave me a quote that was completely inaccurate and then tried to say that was because I had told him less boxes than I ordered (but I ordered them directly from him). They charged me for tape they used after they cut open my boxes (without my approval) to repack them. Very typical Miami, poor customer service, not impressed.

Was friendly and nice till the old manager Samir left, now all employees are in a bad mood all the time, unfriendly, do only what they have to do, don’t like Togo there anymore, the store changed 180 degrees I liked to go there for many many years, now better avoid it, I think the sales numbers they will have tells the same story…

Typical UPS store. If you are using RentTheRunway for your party dresses, this is the closest UPS store to South Beach to return your dresses to.

Scam and Rip Off Artists
My sister shipped three large boxes to me over the holidays for delivery at this location for a 10.00 «service fee» to hold each package. They assured her they would call me when the package arrived. After not hearing from the store, I went to the location and asked if my packages had arrived. They could not find them in system and I was about to leave, when one of the clerks said they had the packages. I asked why they had not called me, and was rudely told that was not there problem. They then charged me 20.00 per package for their trouble «storing» the packages. When I protested, they rudely blamed me for the fee since I had not picked them up. I have lived on the beach for years and have been use to bad customer service, but this place hit an all time low. I warn everyone in town to avoid this location like the plague. I will be filing a formal complaint with corporate offices about this location, and the bad service.

UPS rocks my world. They always deliver when they say they will, and the guys that work at this store are so helpful and go the extra mile. I hate ordering from any store that doesn’t use them! Thanks UPS

Too bad UPS can’t afford employees who are friendly, efficient, or treat customers as such. I don’t know if UPS mistreated their employees because they look miserable and pass along their bad attired unto you.
Many a time they’ve been unable to deal with (what I had assumed) were ordinary situations (picking up packages for somebody else, for example).

Thank you, UPS for putting my package under my mat. Although, my mat is see through flowers. Maybe you thought it was well hidden from potential thieves. Haha.

Asked the clerk where do I put my packages that already had paid slips on them, he told me I need to wait in line. Wrong, after waiting for 5 minutes, I was told I can just leave it on the counter.

Thieves! Scoundrels! Opportunist!
If I could give this store a zero, I would. Mother in law and I went to have a family portrait delivered to her house because it was to heavy for her to carry on a plane. I was expecting to pay approximately $ 20.00 as per the rate given to me on the phone and website. They tried to force me to buy a box because they said they didn’t accept it the way it was prepackaged and that would cost $ 13. I expected it to be around $ 30 – 40. They wanted to charge my mother in law $ 83! I reiterate that we wanted it to be shipped the most basic and cheapest way. Their reply was this is what they offered. We left shocked. I called UPS customer service and corporate and they said it was unacceptable, they were going to investigate, and to go to another location. I went to the UPS located on 1771 West Ave. and I told them I wanted it to be shipped the most basic and cheapest way and I paid under $ 20. Beware! Don’t go to that location!

So sorry. I posted to the wrong UPS Store. I have no experience with this store.

They were extremely helpful with shipping all of my stuff to California. Definitely the only UPS in Miami id go to

A huge thank you to Raoul!!! Held our luggage for us, while we toured around South Beach for the day!!! Soooooo appreciated!!! Love the UPS store guys!!!

My mom left her Kindle in my apartment so I had to ship it to her. I chose this UPS store.
I was expecting long lines and rude, frazzled employees, but it was quite the contrary!
I walked in and within a couple of minutes I was helped. After filling out one page of paperwork, the man who was assisting me wrapped my mother’s Kindle in bubble wrap, stuck it in an envelope, and answered any questions I had about the shipping process. He even said «Have a great day» as I departed.
So, for a quick visit and a kind employee, I give this UPS store 5 stars!

Great service here. They get your package shipped and will even print your labels for you after you email them to their store address. Plenty of shipping materials on hand in the store to fit whatever you have.

This place is amazing. Every time I walk in, immediately someone asks «can I help you?» They are super helpful, fast and efficient.

Hate to say it but you always go off your last experience. I have been there a couple times before and it was fine. But today… Not good at all.
They say they open at 8:30 AM so I showed up at 8:25. And just to add, it was pouring raining. 830 nothing, 835, nothing, 840, nothing, finally at about 842 the guy strolls in. So I tried to put myself in his shoes. Traffic, got pulled over, got a flat… But also out myself in his shoes and said hmmm, maybe, just maybe the 3 people have been standing out there for a while so instead of me setting up the store, maybe I should let these customers inside and set up after. But no!!! Just walked around setting the store up as 850 is approaching and we are looking inside like wet dogs or helpless folks on a friday night hoping we can get picked to get in the club.
So needless to to say, I was pretty upset at this point. As the door opens, he has this dumb look attitude on his face like we are the ones that have the issue. No guy, you were late. We are the customers!!! How about a good morning greet or sorry for the delay!!! Non of that.
So finally he gets to me after waiting on the girl who came after me. All I had to do was drop off and get a receipt because I already had my labels printed out since I have a corporate account t through my company. Which I will be calling the 800 number on this experience…
So needless to say, I was late for work but apologize to my boss with a smile on my face because it wasn’t her fault I was late just like it wasn’t mine this guy was!!!
So hope this review helps out some people. Just don’t show up at 830 because chances are it was his shift…
I don’t have his name Nd the receipt doesn’t show it either.
Next time I will just schedule a pick up or flag a driver down.

I don’t have much to say about UPS Store, i had to return an online purchase. I was surprised that there was a line but a few minutes later– another register clerk opened and asked if anyone had a drop off so i was able to skip the line (yay!!) I gave him my package and i received a receipt.
Sorry guys nothing exciting… They do have notary services!

It occurred to me last week that its high time I threw some Unilocal love to the crew at this store. I love these guys.
I’ve been in the store… I’d say close to a dozen times since I’ve lived on the Beach. I’m helped immediately, and at this point I’m usually helped by the same cat. Love him. It takes no time for him to help me with my 50 million boxes (I’m always returning SOMETHIN’), all the while he’s smiling and just cool overall. I’ve seen the staff manage a packed store efficiently and more than once appropriately handle super rude and entitled customers.
I’m a big fan.

very helpful and friendly staff. they do way more than just shipping boxes. might try their mailbox service. they offer a better deal than the usps like for example, being able to receive packages from ups/​fedex (you cant get those on a po box). you also get ²⁴⁄₇ access to your box. sounds good!