Hhgregg

If there were a way to give zero stars on Unilocal that would be the option I would choose here. HH Gregg has the absolute worst customer service ever experienced. Two times at the location here I was sold products based on specific sales. I bought a Samsung stove top and Samsung 3D 4K TV from HH Gregg. For the Samsung stove, the sales rep told me that the service plan would cover «anything» should something go wrong, so I purchased a three-​year plan. Eventually, the heating element on the stovetop actually created a defect in the glass because it got too hot so I contacted h.h. gregg warranty (they outsource this!!) and they said it was not covered. I contacted the store about it because they told me that the plan covered everything. I called hhgregg corporate who put me on the phone with the sales rep who had sold me the stove. The sales rep contacted WarrenTech, the company that they outsource their service plans with, and then he contacted me and said that everything was taken care of and that I should call back in 24 hours to get the value of the stove back. I called back within 24 hours and neither the warranty company nor h.h. gregg did anything and left me stranded and said there’s nothing I could do. I started the process over again (now it has taken over a month of my time) and I resubmitted pictures to the warranty company because h.h. gregg corporate failed to realize that this was their fault first selling a product that did not cover what they said it would. Now I am stuck with a defective Samsung stove. Also I purchased a Samsung 3-​D 4K television screen with the 5 year plan from HH Gregg in which I was told if I open a line of credit with their Synchrony bank, I would be given $ 200 store credit that could be used at any time. Two months later, I go to use the credit and they told me they can’t find it. Then the store manager told me that I had to use it the day of the purchase. I asked the store manager why the sales rep told me that I could use it at any time. Again he had no idea why the sales people sell products the way they do. The store manager said there is nothing he can do and that I have officially lost the $ 200 credit. Unfortunately bringing this issue up with corporate by calling their 800 number is useless because h.h. gregg corporate is even worst than the store itself. Hh Gregg bad customer relations department is very disorganized and does not know how to handle customers whether in person or over the phone. They are highly untrained, unresourceful, unknowledgable, and do not care about the customer. They are selling products in the market they have no business being in. I suggest do not open a line of credit with h.h. gregg or by any of their service plans as I have had horrible experiences based on their gimmick sales and marketing only to be followed up with extremely negative customer care. I bought a 5 year plan for my 55″ Samsung 3D 4K TV and am so worried that something will happen because of all the terrible experience I have had with HHGREGG; now I am scared my TV doesn’t have the type of insurance I paid for. I strongly recommend you purchase your products from another company like Best Buy, Sears, Target or Walmart– companies that you can trust and have been around for a long time. I recommend you avoid hhgregg at all costs.

0 Stars
They scam you with a program that is called Acceptance Now. They told me after 10 payments I would be paid in full. Come to find out I still owe the entire amount. DO NOT GO TO THIS STORE! ALL OF THE EMPLOYEES & MANAGERS ARE IN ON THE SCAM!

Purchased a Logitech tv remote control, I was not satisfied with the quality of the product so I decided to return it for a refund. The manager handles the transaction and notified me that he could not take back the device because the Serial number did not match the the one on the box. I was completely taken back by this and even though I had a receipt and all of the items that came with my purchase I was denied a refund just handed back the receipt and the item and shown an 800 number on the back of the receipt. When I asked to speak to the district manager he refused and just said call the 800 number. Hhgregg in Miami is not a customer service friendly place avoid the store at all costs! This was my 1^st purchase here… and my last. Think I’m a disgruntled customer? Go to this place and find out for yourself and then get back to me. :)

Walked in yesterday to check out the grills and almost none of them had any prices listed. The 4 sales guys were busy talking amongst themselves in the middle of the store. It was only as we were ready to walk out that one of them came over to ask if we needed help then he proceeded to give us an incorrect price on one of the grills (I saw it for $ 100 cheaper on the web). It’s no wonder this store is empty all the time, I give them 6 months before they go out of business. We left and went to Bransdmart where we purchase our grill along with a few other items. What a total difference in service we experienced at Brandsmart!

Joe, the finance manager has less manners than a wild boar. He made us wait 3 hours for no apparent reason and withheld our credit application when we asked for it back.

Good place no complaints here

Came here just to look a few days after it opened. The service was very friendly and I didn’t have to wait forever for help. They sell some high end TVs Also sell appliances, mattresses, and A/​V accessories. Like a mini Brandsmart, their prices are comparable to Brandsmart also.