Loving Touch Grooming Salon

Very worried. I’ve been taking my dogs here for years. Last Friday when I picked them up one was acting very strange. I waited for the next day to give the groomers a call. They swore nothing happened but she was going to check with the person that gave them a bath. Called them back 4 hours later when my dog was still shivering uncontrollably and had not eaten or gone to the bathroom for a day. They still stuck with their first response that nothing has happened. Three days later my dog is starting to act a bit more like herself and has started to eat again. Only thing is she does not want anyone to pick her up and hold her anymore. Will be finding a new groomers

Been coming here for years, I have a Maltese and she always comes out looking beautiful and fresh smelling. The facility looks clean, and the staff is very nice

I understand my dog is quite the handful at the groomers. I know she can be a pain. She hates the vet and going to the groomers, but sometimes, these are necessary things.
Loving Touch was fast and they always gave my girl a nice fresh cut just the way I wanted.
Now, my thing is how I felt whenever I went. Like I said, my girl is a tough one and gets very stressed out at the groomers. She doesn’t like strangers handling her. I always felt like they had this negative attitude when I would come in with her. Like, «Oh no, not her again.» I just didn’t really feel very welcomed as I should be as a customer. I would sometimes dread having to take her in.
The last couple times I tried making an appointment, they would say they were all booked. Not that it is not possible, but I can’t help feeling a little bit skeptical.
So, I had an idea. What was best for my girl and my wallet? I just gave up taking my girl to the groomers in general. I bought a pair of doggie clippers and give her a cut myself. She’s not as stressed out and I’m not stressed about the way I feel walking in the groomers with her. And I don’t have to spend $ 40 or $ 50 every time she gets a cut.
In a nutshell, they do a fab job. I just think they need to be a little more welcoming if they want to keep customers. After all, we are paying for their services.

service was very fast! My Joe also came out very well groomed. Customer service could’ve been a bit friendlier as well. I will continue to groom my dog here regardless

I have been bringing my girls to loving touch for over 10 yrs. I love how they care for our furry family members. Truly the best place. Rafa is the most sweetest and loving person I have ever meet. Thank you for taking care of my girls and making them look Fabulous!!! Georgette you are an amazing groomer the girls love you. I couldn’t ask for a better doggy spa then Loving Touch!

Great groomers. My Teacup poodle, Ginger was happy and beautifully done after scheduling an appointment with the salon a few days in advance. They only took 2.5 hours with her and her nails, feet, ears, coat, everything looks great.

I took my cat in she had an appointment for 3:00 pm it was 5:15 pm and I called to see if they were done with her and the receptionist told me to come pick my cat up in 10 minutes.
When I arrived my cat was not ready for pick up, the staff was very rude and to top it off they hurt my cat.
She was bleeding from her paws!!! and had razor cuts all over her body.
They didnt even clean her ears either.
JUST HORRIBLE!!!

Loving Touch is amazing! I was recommended by my boyfriend’s mom, who has been taking her 8 yr old Malte-​Pom there for many years. Today I took my 4.5 month old Morkie for his 1^st professional grooming (I would bathe and trim him myself). I let Javier know exactly what I wanted and my concern about a recent ear infection. He noted it all down for the groomer, Aimee. I picked up my pooch 2 hrs later and he looked and smelled amazing. He seemed very happy and not stressed at all by the new experience. I will definitely be making the 30 min drive to this groomer.

I have been bringing my shi-​Tzu here for 9 years. They are reasonably priced and I have never had an issue. I trust the stylist Amy, my dog has an eye injury so I asked Amy take care of her and explained all that she needed to have done or not done and she did exactly what I told her. The owners are always very polite, professional and great customer service.
If you go be specify as to what type of shampoo to use specially if your pet has skin allergies, I always say to use hypoallergenic shampoos and not to put perfumes or bandanas on her.
They have convenient hours, you can drop your pet off your pet as early as 8 am and pick up as late as 6:00 pm. FYI– They are closed on Mondays.

Update: Rafael P, who claims to be an extremely approachable owner never even reached out to me directly after my experience at his salon. Instead, he had the groomer call me and ask me why I left a review, but at no time did they ask me how they could correct the situation. I was not going to take my dog back after what she went through. In reference to Rafael, and his approachability, this is not the first time that I had a dissatisfaction with this establishment. Previously, both my dogs anal glands became infected after having them expressed at this location, and I contacted Rafael, who did not even entertain my call. Instead, he claimed that there is no proof the dogs contracted the infection at the location. Both were fine and went in at the same time, both ended up in the vet. Coincidence? Once again, nothing was offered to correct my experience, however, I still went back.
I’m never bringing my pets here, and I recommend you stay away and save yourself the money you’ll later be spending at the vet.

Avoid this business. I took my pet here 3 times. After picking him up the last time, he was shivering. He wouldn’t eat and was very sleepy. A week later I found a burn on his back. I was horrified! The vet confirmed that the burn was something he could not have done to himself by bumping into something hot. It has taken two months and my dog still cannot grow hair in that spot!

Been bringing my dogs here for over a year now. The service is good and the staff is friendly. Highly recommend Georgette to groom malteses, she does a very good job.

Best dog groomers in Dade County. Rafael perfdomo will take care of your per as if it were his own. The Shops of Westbury is close to Kendall Drive and it’s convenient getting here. The service was excellent and the price was cheap. My Nala looks beautiful.

The baby is back. I tried another place closer to home but after the 2^nd visit he did not want to return. I can only speculate as to why.
I should have stuck to what I knew. (I’ve brought my previous pup here and he absolutely loved it). Of course they treated the baby wonderfully and he came back happy. Not trying to run out of the salon.

I have been bring my two dogs here for years and I highly recommend this groomer. They are super professional and really treat the dogs like a part of their family. Prices are also competitive.

This place has been here forever because it is amazing!
My girls always leave this place looking like superstars for a fair price. more than fair actually. Another thing I love is that my girls are never freaked out when I come pick them up.
The truth is, Loving Touch does not need my help with this review because they have done everything right over the years. They are consistent, and friendly. It is truly a priviledge to have such a great business is Kendall.

Loving Touch Gone Bad
I took my dog to get a bath and a trim. This place was recommended by some coworkers. I have been to this place three times, but every time I pick up my dog she has dried tears that shows she is being crying. I didn’t think anything of it until this last visit, not only they seem to change their prices every time you go there, but they cut inside of both ears of my dog. It must have been when they tried to shave the ears. I didn’t notice until she started going crazy scratching. In addition, They seemed to forget to cut her nails, it might a good thing as I am afraid they would cut her fingers. So the moral of the story is that they don’t seem to have loving touch. My dog is part of the family and I was very upset when I notice she was hurt. Just because dogs can’t talk that is just cruel to cut them. If you take your animals there be sure to check them chance are they didn’t get any loving touch.

My dogs always look lazy, lethargic and sleepy when they leave this groomer, I’ve used them a few times and asked them if the give anything to my dogs and of course they deny it, but im certain they do. I’ve gone to two other groomers and my dogs always leave happy and hyper.
My dogs use to freak out when we went to Loving Touch, I just figured they didn’t want to get groomed. But now I take them to another groomer and there actually excited to go.

Once I took my dog here, he was never the same. My dog has no personality problems, no anxiety, or aggression, he is crate trained and does not mind cages… but the day my dog got back from his services, he was sad and quiet and looked miserable. I went to pick him up and he screamed!
I had no idea if it was due to the grooming or perhaps if her got hurt while running around after, so a few months later I took him back and asked the groomers to be extremely careful, and guess what? It happened AGAIN. This time I knew it was their fault so I called asking for some sort of explanation. THEY WERE OF NO HELP. Lets just say, $ 800 later from meds and vet care, my dog is still terrified sometimes when I pick him up. Horrible experience. These people need to be shut down.
The owner with the accent swears his staff is the best and that my dog is the one with the problem, completely laughable.

Took my baby here since I wanted a change from my usual place thinking they will do a better job & pay my honey more attention since its a smaller place.
She came out with uneven hair and I also found little bits of what looked to me burned areas I’m assuming from the shaver getting too hot. Overall I was very disappointed because even with Petsmart groomers I have never found anything on my sweet girl.
My cue that i should have left & gone somewhere else started with The lady assigned to me, when she took my baby & didn’t even try to speak to her… Just took her back like a piece of luggage. I should have had more sense & taken my baby back at this time… I really failed my lil’ girl but next time I’ll follow my instincts & take care somewhere else. Prices are reasonable $ 40 I believe for a cut /​wash & basics. the 2 stars is for that & the owner seemed really nice and the place is accommodating with appointments.