Pep Boys

I own a BMW which needed repair and the dealer provided me with a super high estimate. I drove down from BMW South to Pep Boys which is just a little further south on US 1. I am glad I did because I am extremely satisfied with the service and price I received at this Pep Boys. The service advisor, Rey was extremely professional and knowledgeable. Not only did they do a great job but they did it for a fraction of the cost of what the dealership was going to charge me. I got new brake pads, rotors, oil change, and lights repaired. The works was done in a timely manner, and Rey kept me posted on the progress and delivered on everything he promised. He is a great guy and really knows his stuff. I could not believe all the money I saved. I will be coming back!

Came here yesterday after needing a tire for the rear, saw Ray from our previous visit & was assured we would be in & out in 1 hour. We let Ray know that we’d be grabbing lunch & will look out for his call, 2 hours later as walking up to the business we saw our car still had donut on! Informed Ray that we’ll be spending our cash elsewhere, yet again. All I want to know is what ever happened to consistency? Haven’t found the answer to that but went to a mom & pop place south of Pep Boys called JM Tires & we were in & out in 10 minutes & saved $ 20! Too bad for you Pep Boys, you could’ve had a regular customer but fool us once & we won’t be back.

I went to the nearest Advance Discount Auto place by my work. I simply needed a new battery but they refused to change it because they said the intake valve runs over my battery. They advised I take my car to my mechanic. I just started a new job and am unable to take time off work. So I decided to try Pep Boys although it was far out of my way. They are open late, til 9:00pm so I had high hopes hey could help me out. And they did! They went above and beyond, I can’t say enough good about the staff. I was worried they would try to upsell and get me to purchase things I didn’t need but not at all. If anything they encouraged me to use coupons and helped me decided what couples I would benefit most from. I ended up deciding to get an oil change while I was there. I am very please and will be relying on them for all my future car service and maintenance.

Use to have excellent service. Something change with management. Went in with oil change coupon for $ 19.99, 2 additional quatrs of oil doubled the price. Felt like bait & switch.

They had me waiting in line for 15 min and nobody assisted me, so I took my business elsewhere.
Disappointed in lack of service. Too bad,
they tend to have great prices on tires.

I wish Unilocal had 0 stars…
Friday at 6:30pm I take my truck in because i need them to plug my tire, due to a nail that punctured my tire, i put fix-​a-​flat in it, so i was still driving with the tire. I also told them to rotate my tires. Bill came out to $ 40, typically i would not pay this but because of time I was unable to make it out to Tire Kingdom (where i normally take my truck). Sunday morning i take my family (2 kids under 2 yrs old and wife) out to eat as i get back in the car from the restaurant i noticed that the nail is still in my tire. I called Pep Boys and asked them if they usually take out the nail to put in the plug? He says yes, then i said well you guys charged me for a plug that you did not put in and he says does the tire feel fine when you drive the car, and i say yes because I put fix-​a-​flat a few days ago, then he tells me to just bring it in. I am not taking it back to them because i shouldn’t have to hold your hand and tell you how to do your job. Clifford was the manager on duty at the time.
What pissed me off was the lazy mechanic (light skin Hispanic, stomach pops out a bit, about 5ft 9in, has a beard and black hair, also lazy looking face) that worked on the car put my families life at risk because we are usually on the highway driving places.
I don’t write bad reviews to get people fired but when it comes to my family that’s a whole new level… I am going to contact Pep Boys and make sure they let go of this guy, if they don’t take actions I’ll make sure the Media looks into this problem because i know i am not the first to be scammed by this store.

Awful customer service and lack of professionalism. These guys just don’t get it or don’t care. Went in for a simple oil change and waited over 20 minutes just to schedule the work. Not that the place was busy, but the fact that they were on their cell phones attending to private matters disregarding the two customers in line. Do yourself a favor and stay away.

Horrendous customer experiences. Where to begin?
I got my oil changed only to find out that my oil filter hadn’t been screwed in all the way. It was finger loose.
My girlfriend had to have some work done after hitting a curb. Despite having numerous parts replaced at their insistence and shelling out hundreds of dollars, they couldn’t even bother to align the car properly. She also figured she’d get a burnt out tail light replaced while she was there and they didn’t even bother, although they charged her. We had to take it to another mechanic who pointed out their shoddy work.
My younger brother had an engine oil leak due to a damaged valve cover. We got a quote and came back the next week only to find out the price had tripled and the car would have to be in the shop for «4 or 5 days». Turns out the guy behind the counter was looking up the wrong info and barely knew how to use the computer system. We called the manager over to get to the bottom of it, but even so there were no apologies. On the way home after the repair the car started randomly shutting down, something it had never done before. We turned around and they didn’t want to admit fault or even take a look at it without us paying for a full diagnostic test. We ended up going to another mechanic to fix their crummy work. Turns out they didn’t even add oil or mention that the car needed it. If a car comes in for an oil leak, don’t you think it’s their duty as mechanics and rational human beings to think that the oil levels might need to be checked? Instead the engine was almost destroyed.
My mother went in for an oil and fluid change and they didn’t bother to fill up her antifreeze. A week later her car overheated.
It’s a very Miami bro’s club, «us vs the customer» place. And 9 times out of 10 the customer is in a pinch or doesn’t know enough to complain.
Last thing: I saw a mechanic do a burn out in a customer’s car while I was waiting in the parking lot. These guys are the opposite of professionals. Take your money elsewhere.

Let me start off by saying that right now I want to give Pep Boys a lower number of stars but I’m taking into consideration the good prices that they have on most of their products and one of their mechanics that always gives it to me straight and tries to give me the best deals he possibly can’t without screwing me over.
My most recent with experience with Pep Boys however has left a sour taste in my mouth. I went in this past Saturday because I was having a LOT of road noise with my car and I assumed it was because I needed new tires because I had purchased used tires a few months back so since I had all my tires mis-​matched (even though they all had good tread) that was causing the issue. I explained this to the guy working there and told that I thought it was the tires but I wasn’t sure. He didn’t bother to take a look or suggest what else he thinks the noise might be caused by. I’m not a mechanic… I can only suggest what I think it is. It’s your job to take a look at the car and TELL me if I was right or if it might be something else. Unfortunately the one mechanic that I do trust and will take a look at it and give it to me straight wasn’t there. Instead he just signs me up for 4 new tires. I end up paying about $ 500 for new tires and I leave only to find out over the next couple of days that I’m still having the noise. So I bring it back a couple of days later when I had a chance and I see the mechanic that I do trust and he puts it up on the lift for me and takes a quick look at it and tells me that it’s my back baring that is causing the noise… and he even shows it to me so I can see exactly how he came to that conclusion. I inquire how much it would be to fix the baring so my car will stop making this God forsaken noise. With the part and labor I was looking at about $ 200…after having already spent $ 500 a few days earlier when I probably could have kept those tires for a few more months and fixed the baring instead saving myself $ 300 for the time being. At this point I don’t have the money to pay for the baring so I screwed with new tires and a messed up baring that sound like I’m driving an off road vehicle.
Had the guy I originally spoke to taken two minutes (or less) of his time to figure out what the real problem I would be a lot happier right now, instead they have a pissed off customer that doesn’t want to do business with them anymore if at all possible. The ONLY reason I will even get some kind of service done at Pep Boys anymore is if I take to that specific mechanic that always gives it to me straight. If not, I would rather take it to the dealership and have them charge me more but at least I know they are going to do the job right.

When little boys play with big cars sometimes it doesn’t end well. So what do you do? Considering the car was pretty close to this place it got towed there.
Now, we have a unique car, a little older and foreign so you know that its always going to be fun when it needs to be fixed. So car is there, and they figure its a master cylinder for the brakes. They try to get the part from all of their suppliers in the area and it can’t be found.
So what do they do? They are honest and tell me the most economical thing to do is get the part myself and take it to them. How about that? I get the part but seems this one isn’t 100% right either. We decide to take it home and figure it out later.
They were nothing but accommodating with EVERYTHING, kept me informed all of the time but best of all were honest about everything that was happening.
Even though in the long run they couldn’t fix the brakes because of the unavailability of this piece they worked with me every difficult step of the way. Especially since they only charged for the tow.
Now that is service!