Petco

Cat lady hangout. Support group meetings every Monday, Wednesday, and Friday from 1:00 am till midnight. Be prepared to bring your own breakfast, lunch, and dinner. Also, don’t forget to bring photos of your pussy.
Meow!!!

Terrible staff, dirty store. My dog actually stepped over sticky urine stains right where we were picking up his food. When I tried to get help from the staff, they were inattentive and could care less. For how expensive they are, they should really do a better job with the cleanliness and attitude adjustment.

I take my boxer, Jazzy, here for her grooming needs and they’re fantastic! Nuvia took care of Jazzy today and, as always, she was happy and beautiful! The team always has a smile on their face and are always willing to help. A professional grooming team at it’s best. Will continue to bring Jazzy here, for sure! Keep up the great work dog lovers!

I love the customer service at the store front. Very nice and always willing to help. In the grooming department it’s a different story. Two weeks ago I took my Cockapoo and they had her for 7 hours. Keep in mind that 5 is the max. As I called, the lady said give her 20 – 25 min. Ummm NO! I told her on my way if she likes it or not. Another lady helped me as I arrived and calmed me down. She was really nice and apologetic.
I will give them one more try but that’s it. My dog did look beautiful but 7 hours is crazy. Basically they left her in the cage and attended to other dogs. They had her at 9:15 picked her up at 4:30. That is unacceptable. I am def going to clarify things on her next appointment.

This shop has all I need for my furry kids and more. Friendly employees and very convenient to my home. Located in the South Dade Shopping Center

Exceptionally nice employees who genuinely care about animals and your customer experience. The store is also kept very clean. The only catch is that is can be a bit pricey, more than Pet Supermarket across the street.

I’ve actually been disappointed with this place almost every time I go. I keep coming back because they are the closest pet store to me but I only go if I have a coupon. They are usually very well stocked but they are overpriced compared to Petsupermarket and PetSmart.
The staff (NOT the managers) are HORRIBLE. One time there were no carts in the store, so I asked the cashier and she told me «yeah, the costumers leave the carts outside, you can find one out there.» I just looked at her and said «you know what, I’ll just drive the extra few miles and go to Petsupermarket where they believe in customer service.» Of course this was lost on her, I really should have spoken to the manager but I was in shock and just left. I didn’t expect her to go get the cart herself but she could have called for help or just stated it in a much nicer way to me or been apologetic about it. I have also had other similar rude encounters with their staff. The managers on the other hand are the sweetest, dog loving people you’ll meet. You can tell they really care but I think the managing style they are implementing does not work on the younger employees.

Everyone here is always friendly, willing to talk to us about any concerns we have, questions about product or services. They move quickly and the store is clean. There is always ample stock of whatever we need and they are quick to solve any concerns.
An example that stands out: the sign was wrong for the sale item (not placed on the wrong item — the whole sign was wrong) — so wrong, in fact, the register would not even let them attempt to give me the deal. They figured out a way to do it in order to give me the item at what the sign said, they worked it out and apologized. No apology necessary — their willingness to even try to make it right would’ve been good enough.